Help Scout

AUGUST 22, 2023

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support. Read the full article

Customer Service 75

Customer Service 75

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. For support leaders watching the world of customer support transform, it’s natural to feel ill-equipped for this new era.

Customer Service 89

Customer Service AI Start-ups Innovation 89

Bill Quiseng

JANUARY 3, 2022

Is customer service the frontline? Are we called to duty on the frontline battling customers? So shouldn’t customer service be customer care? We are the Customer CARE team. We RECOGNIZE, honor, and offer accolades for our team’s acts of service. Customer service is for a job.

Customer Service 200

Customer Service Customer Loyalty Customer Experience 200

Customer Think

APRIL 18, 2023

Working in customer service is one of the most stressful jobs you can have, so it’s no wonder that so many customer service agents eventually have to deal with burnout. How can you support your customer service team in these times of heightened stress? Provide […]

Customer Service 59

Customer Service 59

Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Instead, they can use customer service email templates to cut response times and provide consistent service. First, here’s some advice on how to write customer service emails.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Callminer

APRIL 26, 2018

Every year post-holiday analysis shows there are some significant challenges at play in the retail sector and it will most likely continue in the same vein with cost pressures intensifying.

Retail 182

Retail 182

Customer Think

SEPTEMBER 12, 2023

Businesses now find themselves at a crossroads in the realm of customer service. Email has long stood as a stalwart among various communication channels, offering a reliable medium for customer-company interactions. Rapid technological advancement and shifting consumer preferences have marked the last five years.

Customer Service 81

Customer Service Innovation AI Technology 81

Steven Van Belleghem

JULY 24, 2020

The post Ensuring perfect timing with customer service appeared first on Steven Van Belleghem. Check out this 1 minute video to learn more!

Customer Service 52

Customer Service Customer Experience 52

Win the Customer

MARCH 16, 2015

The customer customer is so important, why do you have a machine keep you busy while you sort things out with someone else? Putting customers on hold is about more than people being patient. Call Center Communication Customer Experience Customer Service'

Customer Service 145

Customer Service Customer Experience 145

Comm100

AUGUST 5, 2020

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. What to do.

Customer Service 52

Customer Service Social Media Omnichannel AI 52

The Customer Service Blog

OCTOBER 1, 2022

Don’t miss the opportunity to get involved in National Customer Service Week (a week-long celebration of customer service) taking place from 3th to 7th October 2022.

Customer Service 40

Customer Service Customer Retention Customer Satisfaction Customer Loyalty 40

Comm100

JUNE 25, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. We live in strange times, to say the least. You can find her on LinkedIn.

Customer Service 52

Customer Service Social Media Start-ups B2B 52

Customer Think

JANUARY 26, 2023

Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers.

Customer Service 59

Customer Service Customer Loyalty Customer Experience 59

Kate Nasser

NOVEMBER 15, 2015

How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™, The post Customer Service People Skills Timing: How to Sharpen Yours appeared first on KateNasser.com.

Customer Service 80

Customer Service Contact Center Customer Experience 80

Win the Customer

MARCH 17, 2014

Information is accessible at the click of a button, and customers are loath to be placed on hold. Studies have emerged that now endorse the significance of real-time data as it affects the customer service experience. Customer Experience Customer Service Technology'

Customer Service 135

Customer Service Technology Technology Customer Experience 135

Inside Customer Service

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants.

Customer Service 219

Customer Service Start-ups Customer Expectations 219

Provide Support

JULY 25, 2016

Ditch the Script: How to Personalize Real-Time Customer Service. Today we are pleased to share a guest posting by Stephan Delbos , a social customer service expert from Brand Embassy. If only social customer service agents had it so easy. Every actor’s worst nightmare is forgetting their lines.

Customer Service 47

Customer Service Contact Center Technology Technology 47

CX Accelerator

NOVEMBER 7, 2023

Surely customer support could help me sort this out. When I called the airline, I explained to them that I didn’t have my booking code — and apparently my name, credit card number, location, and approximate time of the flight were not enough to find my reservation. Give inconsistent or incorrect answers to customers. Again, huh?

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Win the Customer

FEBRUARY 23, 2014

When two of the worse customer service providers merge, can the result ever be better customer service? Customer Service Technology'

Customer Service 94

Customer Service Technology Technology 94

Inside Customer Service

SEPTEMBER 14, 2023

A customer walked into Nordstrom with two tires and asked for a refund. Nordstrom doesn't sell tires, so the customer clearly didn't buy the tires from that store. Yet the associate gave the customer a refund anyway. You need legendary stories of your own if you want to deliver legendary customer service.

Start-ups 227

Start-ups Customer Service Customer Survey Customer Feedback 227

CommBox

DECEMBER 14, 2023

In the dynamic landscape of today’s fast-paced digital world, businesses are in a perpetual pursuit of cutting-edge solutions to elevate customer satisfaction. One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Intercom

FEBRUARY 6, 2024

You satisfy your customers, but can you satisfy our curiosity? With Kelsey VanSleen, Customer Success and Implementation Specialist at Billy. I am on the Customer Success team, helping our partners to implement the software, and then supporting them after implementation to ensure they are successful. Ryan Reynolds. Be curious.

Construction 97

Construction Compliance Start-ups Customer Service 97

Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. To serve customers well, innovation and excellent customer service is a must. To serve customers well, innovation and excellent customer service is a must.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Qualtrics

JUNE 5, 2020

As the world faces new challenges created by an unprecedented global crisis, many businesses are waking up to the reality that business change can happen anywhere, at any time. Crisis & customer service. However, as COVID-19 has demonstrated, customer-facing areas can sometimes receive the brunt of the impact.

Customer Service 26

Customer Service Transportation Start-ups Education 26

Inside Customer Service

AUGUST 10, 2023

You want your team to grow their customer service skills. My advice is to focus on three fundamentals: Rapport Listening Problem-solving These skills are the foundation of consistently great service. Rapport Skills Building rapport is the process of getting customers to know, like, and trust you. Why is rapport essential?

Customer Service 199

Customer Service Start-ups 199

The DiJulius Group

JUNE 8, 2016

Are part-time employees hurting the Customer Experience your company delivers? Since the recession and Health Care Reform we have seen a huge trend of companies shifting workers to part-time to lower payroll and avoid paying for employee health insurance.

Customer Service 40

Customer Service Customer Experience 40

Inside Customer Service

OCTOBER 12, 2023

Imagine two customers call a contact center at the same time. The two reps taking their respective calls follow the same routine: Listen to the customer Apologize for the issue Solve the problem The only difference is how each rep communicates. How does concrete language impact service? Alton uses general language.

Customer Satisfaction 225

Customer Satisfaction Contact Center Start-ups Retail 225

Intercom

DECEMBER 4, 2023

You satisfy your customers, but can you satisfy our curiosity? I’ll give you two: checklists and time allocation. I would be lost if I didn’t write out my daily (and weekly) tasks, then I get a little dopamine hit every time I tick them off (yes, I do it on paper). Definitely customer support. “Will.

Customer Service 85

Customer Service Customer Experience 85

Intercom

OCTOBER 23, 2023

You satisfy your customers, but can you satisfy our curiosity? I am the Operations Lead and I’m responsible for fast switching processes, excellent customer support, and all of the automations around that. It’s probably patience and trying to understand where the customer is coming from.

Customer Service 83

Customer Service Customer Experience 83

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Born and bred in Milan, Italy.

B2B 111

B2B AI CX Customer Service 111

Execs In The Know

MARCH 7, 2024

The landscape of financial services evolves constantly, with tech advancements redefining the word “possible” for an industry that has long struggled to fully leverage customer insights. When fueled by an organization’s own data, generative AI can uncover hidden patterns, predict customer trends, and optimize decision-making processes.

AI 111

AI Actionable Insights Innovation Compliance 111

Intercom

APRIL 24, 2023

You satisfy your customers, but can you satisfy our curiosity? With Mara Vicente, VP, Customer Solutions at Pipedrive. Founded in 2010, Pipedrive is a global, sales-first customer relationship management (CRM) software company that helps small businesses drive revenue and become profitable.

Voice of the Customer 105

Voice of the Customer Customer Service Customer Relationship Management CRM 105

Intercom

MARCH 27, 2023

You satisfy your customers, but can you satisfy our curiosity? What’s the most valuable thing working in customer service has taught you? From time to time, we need to deal with critical issues, so the communication can become quite emotional. What’s the strangest thing a customer has asked you?

E-commerce 105

E-commerce Retail Customer Service Customer Experience 105