TeamSupport

JULY 6, 2020

because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them.

B2B 104

B2B Start-ups Technology Technology 104

TeamSupport

JUNE 7, 2019

You’ve got customers with all different types of buildings and a wide array of needs and demands. This means there’s isn’t a “blueprint” for how to deal with customer issues as they arise. Fortunately, B2B customer support software exists to help! The facility management industry is unique. Probably not.

B2B 74

B2B Start-ups Technology Technology 74

TeamSupport

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? Can managing support interactions be chaotic?

B2B 64

B2B B2C Finance Business Operations 64

Help Scout

AUGUST 22, 2023

If you want to improve your customer support operations or are considering implementing AI-based solutions, this list of 11 promising AI tools for customer service will enable you to make an informed decision. Read the full article

AI 52

AI Customer Service 52

TeamSupport

MARCH 15, 2019

As we add more technology to our lives to meet our business needs, the customer support software system has become increasingly essential. It’s evolved into a vital supply of customer data and information. 1) Customer Distress Measurement – Customer churn has become a serious problem for many companies.

Sentiment Analysis 45

Sentiment Analysis B2B AI Technology 45

Help Scout

NOVEMBER 7, 2018

For customer support professionals, email management software is no longer optional — it’s essential for an efficient workflow. As simple and affordable as they are, email distribution lists and shared inboxes can lead to overlooked customers, dropped work and duplicated efforts. Customer experience. Siloed work.

Customer Feedback 40

Customer Feedback Customer Experience 40

Help Scout

AUGUST 22, 2023

LiveAgent meets many different needs, but it may not be perfectly suited to everyone. If you’re looking for an alternative, we have 8 options to check out. Read the full article

40

40

Help Scout

SEPTEMBER 5, 2023

If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case. Read the full article

44

44

Inside Customer Service

JANUARY 11, 2024

Your customer struggles to describe the problem over the phone. The customer can’t see something that should be right in front of them. You could see exactly what the customer was talking about and vice-versa. You don't need any special software, though I will show you some ways that software can make it easier.

Customer Service 235

Customer Service 235

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

CX 105

CX B2B Compliance Sales 105

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise. But times are a-changing.

Social Media 40

Social Media Start-ups Customer Loyalty CRM 40

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Hodusoft

APRIL 23, 2019

Typical legacy contact center software Typical contact center software has a defined set of features. These are: Predictive dialer Automatic call distribution Skill based mapping Analytics and reporting Voice was and is the mainstay of communications in call center operations and forms the backbone of the software.

Contact Center 40

Contact Center Customer Satisfaction Omnichannel Invoicing 40

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Inside Customer Service

NOVEMBER 4, 2021

When a few more customers call, confused about how to use the latest software update, it's easy to shrug it off. Yeah, there are always some customers who are confused." A growing line of customers in a coffee shop seems like a regular busy morning. What are customers telling you? You can find past updates here.

Start-ups 243

Start-ups 243

Intercom

FEBRUARY 6, 2024

You satisfy your customers, but can you satisfy our curiosity? With Kelsey VanSleen, Customer Success and Implementation Specialist at Billy. Anyone who deals with a lot of certificates of insurance would greatly benefit from our software. My official title is Customer Success and Implementation Specialist. Ryan Reynolds.

Construction 97

Construction Compliance Start-ups Customer Service 97

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. Providing good customer service fosters trust and loyalty among clients.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

TeamSupport

APRIL 23, 2024

When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Liberation from Repetitive Tasks The battleground of software support is strewn with the shackles of repetitive tasks.

Actionable Insights 40

Actionable Insights Innovation Customer Satisfaction Customer Expectations 40

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health). “Our customer health). It’s that time!

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

Fonolo

FEBRUARY 14, 2023

Read on for an introduction to call center automation, plus our top software picks! How to Buy Contact Center Software What is Call Center Automation? By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. This season, we were rewarded a whopping 101 badges and awards, a recognition of Intercom’s position as a leader in the field of Customer Service.

Customer Service 118

Customer Service 118

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

TeamSupport

DECEMBER 21, 2021

In today’s world, a proactive and communicative customer experience is a necessity. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Companies can no longer afford to be aloof in the digital space.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

TeamSupport

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction. This is where TeamSupport comes in.

Sales 52

Sales Customer Satisfaction 52

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. What sets HoduCC apart is its comprehensive approach to customer interaction management.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

TeamSupport

JULY 25, 2023

As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. Siloed systems is one of the most prominent obstacles customer service teams face today.

Customer Satisfaction 98

Customer Satisfaction Start-ups Customer Service Customer Expectations 98

TeamSupport

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

TeamSupport

APRIL 24, 2024

Businesses today cannot afford to lag in response times or fumble with clunky support processes. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.

Gaming 52

Gaming Customer Loyalty Customer Satisfaction Customer Service 52

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

MARCH 11, 2024

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Self-Service: Customers are becoming more independent.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

Zendesk

FEBRUARY 12, 2024

“Workforce engagement management is key to not only meeting, but exceeding customer expectations. It won’t tell you where there are gaps in your service, or where there are opportunities for coaching and additional training for your support teams,” said Adrian McDermott, chief technology officer, Zendesk.

AI 144

AI Customer Expectations Customer Satisfaction CX 144

TeamSupport

APRIL 24, 2023

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience.

Customer Experience 98

Customer Experience B2B Gaming Customer Satisfaction 98

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52