Beyond Philosophy

JANUARY 12, 2022

Sound like a futuristic take on product technology? Here are a few more of the key moments in the discussion: 05:04 Goebel describes how he views IoT and what that means for product technology and the VoP. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last three years.

VOC 78

VOC Management Consulting Technology Technology 78

Beyond Philosophy

APRIL 21, 2021

In this episode, we speak with Jason Ten-Pow , President of ONR CX and author of the new book UNBREAKABLE: A proven process for building relationships with customers , about how to build deeper and profitable relationships with customers. Ten-Pow has been consulting in Customer Experience for over two decades. How can we help?

CX Transformation 78

CX Transformation Management Consulting CX Customer Experience 78

Beyond Philosophy

OCTOBER 15, 2022

However, imperfect or not, AI technology gives us some options we didn’t have before. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. We did an interview with Broderick Turner, Ph.D.,

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Beyond Philosophy

OCTOBER 16, 2021

17:54 Mead explains that a second problem is that today’s Customer Experience experts want to implement technology that is not what customers want. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for two years. Join the Debate… appeared first on CX Consulting.

Management Consulting 68

Management Consulting Contact Center Customer Experience CX 68

Beyond Philosophy

FEBRUARY 20, 2021

Pine’s book, Infinite Possibility Creating Customer Value on the Digital Frontier , discusses how technology can enhance the event’s value in business post-pandemic. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. How can we help?

Sports 78

Sports Management Consulting Customer Experience CX 78

Beyond Philosophy

MAY 1, 2021

14:48 We discuss the role technology can and should play in the future of Customer Experiences that meet customers’ expectations. 24:04 Colin talks about a critical and often over-looked aspect of choosing a technology partner for your CX design. Follow Colin on Linkedin and Twitter.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Beyond Philosophy

NOVEMBER 28, 2020

In other words, we don’t need a physical experience for commodity items, but we might for a more significant investment item, like technology or appliance purchase. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter.

Retail 78

Retail Management Consulting Customer Experience CX 78

Beyond Philosophy

FEBRUARY 25, 2021

This global Customer Experience consultancy was named as one of the best management consultancies by Financial Times for the third year in a row this year. Pine wrote another book called, Infinite Possibility Creating Customer Value on the Digital Frontier that discusses how technology can enhance the event’s value.

Gaming 78

Gaming Sports Management Consulting Retail 78

Beyond Philosophy

APRIL 9, 2022

Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk’s The Trends Report 2022 , you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. So, what is going on here? This episode of the podcast was made in partnership with Zendesk.

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JULY 2, 2022

He has a business pickle that he wants help with, specifically, how to leverage the technology like Customer Science and online tools developed during the pandemic to enhance the brick-and-mortar Customer Experience. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Retail 12

Retail Management Consulting AI Customer Experience 12

Beyond Philosophy

JUNE 4, 2020

Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. Sutherland doesn’t think most organizations, and particularly management consultants, have been immune to trading ingenuity for certainty. Follow Colin Shaw on Twitter @ColinShaw_CX.

Management Consulting 156

Management Consulting Start-ups CX Technology 156

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Our favorite chart: Report #2: Contact Center Technology Survey. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives.

Contact Center 57

Contact Center Technology Technology CRM 57

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20