SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. A perfect tool must compulsorily give you systematic insights for growth. What are VoC tools?

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

JUNE 27, 2019

Having the ability to act on the insights captured and rapidly make changes improving the experience. And the most insightful conversations are when you ask the right questions. Surveys, polls, focus groups, quantitative research and qualitative studies are all part of being able to ask the right questions at scale to get insights.

AI 46

AI Net Promoter Score Artificial Intelligence Retail 46

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software.

Innovation 33

Innovation Government AI Technology 33

Qualtrics

JUNE 25, 2019

We get a lot of questions at Qualtrics about survey fatigue — it’s a common story, you’re getting great insights from your customer surveys, you want more, so you send more surveys. All of a sudden your response rates start dropping and the quality of your insights suffer as a result. Check out our Question Design Handbook.

B2C 42

B2C B2B Customer Survey Start-ups 42

Intercom

FEBRUARY 15, 2023

Many businesses use a customer satisfaction (or CSAT) score, which they gather using a customer satisfaction survey or via other voice of the customer research. The XM Institute has found that positive customer experiences are intrinsically linked to customer loyalty. There are lots of ways to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. Executives today want smarter and faster insights, and technology and automation are changing the landscape. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Date: March 5-8, 2019.

Gambling 28

Gambling Non-Profits Government Innovation 28

Qualtrics

FEBRUARY 4, 2021

IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Download our playbook for implementing an XM program for IT. Bottomless research: Information, knowledge and insights have never been easier to glean from websites and internet searches. Here's how.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Joakim Thörn – XM Scientist and Keynote Speaker. LinkedIn : [link] /. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Actionable insights and learnings that help your business grow. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Qualtrics

FEBRUARY 13, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Specifically for brand and marketing professionals: Improve the productivity and outcomes of brand experience research. Date: March 5-8, 2019.

Social Media 20

Social Media B2B Entertainment Technology 20

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM XM is about focusing on people,” according to Bruce.

Retail 22

Retail Entertainment CX Start-ups 22

Qualtrics

APRIL 14, 2021

When you need to collect insights on a global scale, enterprise survey software can help you create, distribute and analyze results like never before. Find out what sets enterprise surveys apart and what to look like in a software solution. Find out more about the Qualtrics Enterprise Survey Software platform.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Machine Learning Legal 26

Qualtrics

MARCH 7, 2019

Simply put – X4 brought together research’s best of the best. No other event can bring together this caliber of innovative research and insight professionals from industry-leading thought leaders, practitioners from breakthrough organizations and the world’s most iconic brands like Google, Unilever and Chobani.

Innovation 29

Innovation Government Compliance Touchpoint 29