ClearAction

DECEMBER 16, 2017

To have the customer’s best interests as the focus of your attention — not to be pre-occupied in your own interests at the customer’s expense. To do this, you need to: (1) Really know the customer in order to anticipate their best interests. (2) 1 Why is there such a huge gap?

Manufacturing 63

Manufacturing Finance Engineering Customer Retention 63

Zendesk

JULY 25, 2022

White space in business, however, doesn’t have to be quite so nerve-wracking. In this piece, we’ll take you through the benefits and steps of analyzing white space so that you can leverage this valuable technique to improve your business. After all, you already have all that data at your fingertips. Cross-selling.

Innovation 52

Innovation Sales Non-Profits Start-ups 52

Customer Bliss

APRIL 25, 2019

Jon says, “in pre-sales, your sales team knows why the customer is buying the product because they’re the ones who convinced the customer to do so.” Jon also shares that they have a Make-Mom-Proud core value! Framework for A CCO’s Six Areas of Focus. Develop Core Values.

B2B 68

B2B Sales Start-ups Voice of the Customer 68

Qualtrics

DECEMBER 5, 2019

But what does it truly mean to be disruptive, and what’s the key to doing it well? The result is a new way of doing things that makes previously high-end experiences accessible to the mass market. But despite the advantage for start-ups, there are big brands who have prevailed in a disruptive climate.

Innovation 43

Innovation Pharmaceutical Start-ups Gaming 43

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

DECEMBER 4, 2019

We like and trust those who do what they say and say what they do with consistency. That commitment and focus on how to foster real human connections is evident in every single thing we do on a daily basis, and the resulting success is clear to see, with a valuation of more than $1 billion and revenue to justify it.

B2B 209

B2B Innovation Start-ups Technology 209

ClearAction

OCTOBER 1, 2018

This suggests a huge proportion of companies doing almost nothing in terms of proving the value of their programme.” Despite this, nearly a quarter of the respondents’ orgs have no one dedicated to these efforts — and it’s time CX professionals stepped up to the plate.” Faulty CXM Trajectory.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClientSuccess

MAY 15, 2019

Question 1. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you? When you’re working in customer success on the frontline, not every engagement you have with your customers will be a positive one. I owned that. Question 2.

Engineering 45

Engineering Outlook Start-ups Touchpoint 45

ClientSuccess

SEPTEMBER 24, 2019

On the other hand, salespeople might be able to help customer success with clients who have stopped engaging with us. We’re fortunate enough to not only have clients throughout the entire country but our team works that way as well. These individuals can help drive objectives forward and measure against any key performance indicators.

Engineering 40

Engineering NPS Start-ups Sales 40

Qualtrics

JANUARY 23, 2020

Here’s what to consider when designing and implementing your CSR program, plus some compelling facts to help you build the business case. This includes doing no harm to the communities and locations where they operate, including not polluting, mistreating employees or selling products that aren’t safe. Improving labor policies.

Innovation 26

Innovation Start-ups Manufacturing Government 26