Beyond Philosophy

JULY 20, 2023

I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking about how these various vitamin companies differentiate themselves and how that applies to non-vitamin-providing organizations, too. (To be fair, one vitamin bottle caught my attention. In large text, it read “Chillax.” But I will get back to that in a minute.

Innovation 108

Innovation Manufacturing Start-ups AI 108

Customer Think

JULY 20, 2023

Introduction In the competitive eCommerce world, capturing your audience’s attention is vital. With countless brands vying for their attention, how can you stand out from the crowd and make a lasting impression? The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience.

Social Media 98

Social Media 98

TeamSupport

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Customer Think

JULY 20, 2023

There’s a sweeping generational shift happening across the paid media and advertising space—and it’s been a brutal revelation for marketers.

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Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Fonolo

JULY 20, 2023

Call-backs are an excellent tool that can benefit both customers and businesses – when they’re designed and implemented correctly. It’s important to understand that call-back products using algorithms and estimated wait times often come up short, leaving customers waiting on hold a second time. Fonolo Saves Credit Union from Cisco Call-Back Chaos Superior call-back technology does the job right: smooths out call spikes, keeps customers off hold, and offers reliable, real-time

Contact Center 67

Contact Center Technology Technology Customer Satisfaction 67

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. AI is hot. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed.

Technology 62

Technology Technology Outlook B2B 62

Comm100

JULY 20, 2023

In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest AI tech to make its mark around the world, and it has the potential to transform higher education – for good and for bad. While there are dangers to ChatGPT , there are also many ways that it can be used to schools’ advantage.

Education 60

Education Artificial Intelligence AI Gaming 60

SixteenVentures

JULY 20, 2023

Any seasoned leader in Customer Success knows that balancing the right resources and setting the proper groundwork is crucial to effective customer management. As a newly appointed head of Customer Success, you might be asking yourself, “What should I consider when allocating customers to my CSMs?” While seemingly straightforward, there are many layers to this […] The post Unlocking Potential: How to Allocate Customers to CSMs appeared first on Customer-centric Growth by Lincol

Sales 52

Sales 52

Customer Think

JULY 20, 2023

The partnership brings to market a new offering, the Talkdesk-eGain Connector which includes two integrations that embed eGain's knowledge and digital capabilities in the Talkdesk Agent Workspace™

Customer Service 52

Customer Service 52

MyCustomer Experience

JULY 20, 2023

I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Hospitality Hospitality Sales 52

Zonka Feedback

JULY 20, 2023

Want to generate more survey responses from your audience? Here's how you can create surveys that promise higher response rate. You know that Customer Surveys are necessary for your business in order to collect Customer feedback. You invest time and effort in creating visually appealing surveys, carefully selecting questions, and deciding on the best channels to reach your customers.

Customer Survey 40

Customer Survey Customer Feedback 40

Customer Think

JULY 20, 2023

I’ve written before about how astonishing it is that some brands seem to be actively trying to alienate their Customers with obvious slights like specifically using the words “Do_Not_Reply” for the actual name of the mailbox when communicating.&nb.

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Zonka Feedback

JULY 20, 2023

Collecting product feedback is important but closing the product feedback loop can help you resolve user issues, enhance user experience, and delight them. Gathering feedback is crucial to understand your product users’ insights, their pain points, and what they feel about their experience with your product. This useful information enables you to make the right efforts to make your product something that customers love.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JULY 20, 2023

In the fast-paced realm of contact centers, 83% of managers claim to have the analytical tools they need, while alarmingly only half are truly reaping the rewards.

ML 52

ML Artificial Intelligence AI Contact Center 52

MyCustomer Experience

JULY 20, 2023

Marketing emphasis on customer journeys is nothing new. Largely it has centred on messaging, particularly digital interaction, with.

Retail 40

Retail Sales 40

Customer Think

JULY 20, 2023

New features hasten insight discovery, increase visibility and incorporate offline data to empower users based on role and use case

Customer Experience 40

Customer Experience 40

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. So, I asked a salesperson to help me. To my dismay, they informed me that they don’t have size 32 in-store. However, they suggested that I scan the product QR code on their online app.

Retail 52

Retail Customer Feedback CX Social Media 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

JULY 20, 2023

People.

AI 52

AI Sales 52