Qmatic
SEPTEMBER 13, 2023
How can companies improve the digital customer experience? Events in recent times have shown service providers the importance of not only embracing but also adapting and innovating digital solutions to optimize their services and stay ahead in the game. As many have started to offer digital solutions, improving the digital customer experience has become one of the main priorities for service providers.
MyCustomer Experience
SEPTEMBER 13, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
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InteractionMetrics
SEPTEMBER 13, 2023
McKinsey & Company reports that B2B companies score substantially lower on customer satisfaction than consumer companies. One reason B2B companies underperform on customer satisfaction is they are more complicated — with more moving parts — than retailers. But another reason is that without knowing it, many B2B’ers may rely on a consumer approach to CX when, in fact, B2B CX is different in five key ways.
Service Quality Institute
SEPTEMBER 13, 2023
Amazon delivers the best customer service in the world. Everyone should benchmark themselves against Amazon if they want to become customer-centric. I would encourage you to read these 14 Amazon Leadership Principles and learn from the best. Colin Baker from Leadership Staff expanded on the 14 principles. Last year Amazon had sales of $514 billion.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
SurveySensum
SEPTEMBER 13, 2023
In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperat
Lightico
SEPTEMBER 13, 2023
As the digital era unfolds, banking and financial customer journeys have grown increasingly, and unnecessarily intricate, often characterized by persistent inefficiencies. The need to print and send countless documents; convoluted identity verification processes; or the requirement to physically sign forms, to take just three examples. Beyond telecoms and across industries (including energy, utilities and alternative network services), customers face the unsettling phenomenon known as ‘bill sh
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
SEPTEMBER 13, 2023
AI adoption into customer service systems and processes is on the rise. According to data released this year, 15% of all UK businesses have. 13th Sep 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.
Callminer
SEPTEMBER 13, 2023
Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expert tips and best practices.
Customer Think
SEPTEMBER 13, 2023
New generative AI capabilities will help businesses operationalize agility to become more autonomous enterprises
Help Scout
SEPTEMBER 13, 2023
Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Experience Matrix
SEPTEMBER 13, 2023
For some unknown reason, my last three presentations all started as headlines (two created by someone else) which I then then wrote a speech to match. This isn’t my usual way of working. It does add a little suspense to the writing process – can I develop an argument to match the title? It also dawns on me that this is the way generative AI works: start with a prompt and create a supporting text.
Steven Van Belleghem
SEPTEMBER 13, 2023
Hyperpersonalize Very few brands trump Nike when it comes to hyperpersonalization, both offline and virtually. Their perfectly designed hi-tech shops feature personal consultation services – given by “Nike store athletes” – and even a “Dynamic Fit Zone”, where customers can test their shoes in a real-world environment, on treadmills or relaxing in the space.
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