Uniphore

JANUARY 26, 2022

WEBINAR. Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

AI 130

AI Finance CX Technology 130

Steven Van Belleghem

JANUARY 26, 2022

Intelligence, augmented. Even in the digital world, people like to deal with people. But an outstanding customer experience happens when you figure out how to improve the level of human service using technology. You cannot expect customer service staff to remember every detail of every individual’s history with the company. However, it is very easy to have a system that quickly gives that key information, enabling humans to say the right thing at the right time, and create a more personalised ex

Customer Service 135

Customer Service Entertainment Manufacturing Gaming 135

Customer Think

JANUARY 26, 2022

Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. In this spirit, we share with […].

Customer Retention 111

Customer Retention Customer Experience Customer Loyalty 111

Shep Hyken

JANUARY 26, 2022

I’m getting survey fatigue. But it’s different than it used to be. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about.

Customer Service 108

Customer Service Customer Survey Customer Feedback 108

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

CommBox

JANUARY 26, 2022

You likely won’t be shocked to hear that a lot of us are working remotely right now. In 2022, it is estimated that about 26% of all employees will be full-time remote workers, according to research from Upwork. While Covid-19 has obviously been a big driver, this isn’t a short-term trend. Indeed, that same study predicted more than 36 million US workers will work from home by 2025 – up 87% on pre-pandemic levels.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Customer Think

JANUARY 26, 2022

Image Source Why would you service your car if there’s nothing wrong? The engine sounds good. Everything runs smoothly. Just carry on driving until you notice a problem, right? Of course, every responsible driver knows that it’s vitally important to keep your car’s maintenance in check. Once a problem becomes apparent, it could already be […].

Engineering 98

Engineering Technology Technology 98

ClientSuccess

JANUARY 26, 2022

Current customers are some of the most prominent advocates and marketing opportunities available for SaaS organizations. Your customers are real companies that chose your solutions to bring their goals to life, so of course, they would be at the top of the list for sharing ‘why’ a partnership was formed. Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. .

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MyCustomer Experience

JANUARY 26, 2022

1It’s official: GigCX® has a seat at the top table. In October, collective McKinsey authors Vinay Gupta, Raelyn Jacobson, Paul Kline, Manu. 26th Jan 2022. By Megan Neale COO and Co-founder.

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Customer Think

JANUARY 26, 2022

Source: WSJ Intelligence/B2B International Last September, I wrote a post discussing why B2B marketers shouldn't ignore "out-of-market" prospects. In a nutshell, my argument was as follows: At any time, most of a company's "good-fit" p.

B2B 52

B2B 52

MyCustomer Experience

JANUARY 26, 2022

DContact centres are complex places at the best of times with multiple systems and fluctuating customer demand. Add remote and hybrid. 26th Jan 2022. By Rob Crutchington Managing Director.

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Customer Think

JANUARY 26, 2022

That’s my belief. And, because of dramatic, behavior-shaping trends in the world of talent and skills availability, significant and lasting disruptions in the way people work, and the greater independence of today’s employees, I’m convinced they should both recognize and cultivate it. Employees are the key, critical common denominator in optimizing the customer experience.

CX 52

CX Customer Experience 52

CX Network

JANUARY 26, 2022

After reflecting on the lessons learned last year, Calabrio forecasts the trends that will shape contact center success in 2022.

Contact Center 52

Contact Center 52

MyCustomer Experience

JANUARY 26, 2022

FThe rise and rise of customer experience (CX) has provided a fresh sense of purpose to the contact centre sector. Tech industry analyst. 31st Jan 2022. By martin_taylor Deputy CEO.

CX 52

CX Customer Experience 52

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. Giving automation a human touch. A boost in multi-channel service. Optimizing customer experience for mobile devices. Meeting customer expectations. Alteration in the operation of the contact center. Data-driven insights based on employee experience. Creating a purpose for your brand. Providing instant fulfillment for online customers.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

MyCustomer Experience

JANUARY 26, 2022

5Did you know that over 50% of consumers expect brands to anticipate their needs? That means when potential customers first come in contact. 26th Jan 2022. By alonghelber CMO.

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Intercom

JANUARY 26, 2022

Many support leaders worry that by automating their support they’ll make it less personal. But automated support can (and should) be deeply personal. In today’s modern age, support teams simply need to redefine what being “personal” means. At Intercom, our mission has always been to make Internet business personal. In the early days we used to think that personal support was solely reserved for a human – a friendly chat , a few choice GIFs, and the exchange of first-hand information.

Start-ups 104

Start-ups Engineering Customer Satisfaction Customer Expectations 104

Zendesk

JANUARY 26, 2022

When you think of sales, the first thing that pops into your mind is probably chasing profits—followed closely by how to chase those profits. That’s perfectly normal, but the truth is that sales is more than tactics. To truly understand and succeed in the sales industry, you have to know the whole industry. In this piece, we’re going back to basics by reviewing types of sales and key sales jobs.

Sales 52

Sales B2C B2B CRM 52

Aquire

JANUARY 26, 2022

Everyone knows that ecommerce KPIs are helpful, at least in theory. But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. The most important KPIs can show you where you’re performing well, as well as alert you when you’re starting to slide. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. .

Social Media 52

Social Media NPS Net Promoter Score Retail 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer