ECXO

JUNE 13, 2023

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Harvard Business Review Analytic Services surveyed more than 500 leaders to help determine how fast and far along the real-time analytics maturity scale businesses are moving.

Predictive Analytics 132

Predictive Analytics Government Sales Customer Retention 132

Fonolo

JUNE 13, 2023

Today’s customers expect more from customer service. They want prompt, reliable, integrated service and they will not linger if it’s not readily available. Their patience is never shorter than when dealing with your call center. That’s why call-backs have become a contact center essential. If you leave callers on hold, your agents will hear the complaints and your social media timeline will show angry tweets.

Contact Center 104

Contact Center Social Media Start-ups Customer Satisfaction 104

Customer Think

JUNE 13, 2023

The application of artificial intelligence (AI) in healthcare has enormous potential to transform clinical procedures and enhance patient outcomes. However, several difficulties, including high prices, are involved with using AI technologies in healthcare settings. Artificial intelligence (AI) reshapes healthcare by altering how doctors identify, treat, and oversee patient care.

Healthcare 111

Healthcare Artificial Intelligence AI Technology 111

C3Centricity

JUNE 13, 2023

If you’re reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you’re in the right place to learn how to give outstanding customer service. In this article, we will explore … The post 4 Ways to Empower Your Employees to Give Outstanding Customer Service first appeared on c3centricity.

Customer Service 90

Customer Service 90

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

JUNE 13, 2023

A strange thing about corporate life is that after you get your annual spending budget approved for your department, you often still have to get approval to spend it. I have plenty of experience with this inefficient exercise in my career, and I tho.

Customer Experience 75

Customer Experience 75

CX Network

JUNE 13, 2023

A lack of empathy and a high cognitive load are major roadblocks in digital journeys.

Omnichannel 98

Omnichannel 98

Experience Investigators

JUNE 13, 2023

Do you have a Chief Customer Officer? A few years ago, Gartner reported that nearly 90% of organizations did. Where this vital function should sit in their organizational structures is the lingering question of customer experience management. Like many things, there is no one perfect solution. Instead of prescribing a one-size-fits-all answer, let’s unpack the various possibilities.

Customer Experience 59

Customer Experience CX Touchpoint B2C 59

Customer Think

JUNE 13, 2023

Did you know that 80% of people would simply quit doing business with a company if it offered poor customer service? Offering excellent customer service is the key to growing your business and establishing lasting customer relationships.

Customer Service 64

Customer Service Customer Relationship 64

Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. In today’s fast-paced digital era, technology has become an integral part of our daily lives. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Technology Gaming 52

Customer Think

JUNE 13, 2023

Every B2B company has stories they can use in content marketing programs. The challenge is in how you frame them within your marketing content as helpful scenarios relevant to your buyers, to help them visualize solving the problem.

B2B 64

B2B 64

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Win the Customer

JUNE 13, 2023

In the dynamic landscape of consumer behavior, businesses are constantly seeking innovative ways to enhance customer experience. One often overlooked yet potent force is the Bandwagon Effect. This psychological phenomenon, rooted in our innate desire to conform and belong, can be harnessed to positively influence customer perception and loyalty. In this blog post, we’ll explore how embracing the Bandwagon Effect can lead to a more enriching customer experience.

Customer Experience 52

Customer Experience Social Media Innovation Customer Loyalty 52

Customer Think

JUNE 13, 2023

ChatGPT is a great tool for employee learning and development. To effectively utilize this tool, first, create an account and set up different channels or groups for the team. These channels can be dedicated to a specific topic or project-related discussions.

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Logicalware

JUNE 13, 2023

In today’s customer-centric landscape, businesses face the challenge of meeting customer expectations for convenience and automation while ensuring a seamless customer experience. The solution lies in striking the right balance between technology and human touch, with a focus on enhancing the Agent Experience. Enter Agent Assist: the intelligent customer service solution powered by Conversational AI that empowers agents to deliver exceptional service while leveraging automated capabilities

AI 52

AI Sentiment Analysis Machine Learning Start-ups 52

Customer Think

JUNE 13, 2023

Diversity, equity, and inclusion (DEI) is an important focus in today’s workplace. In fact, companies are expected these days—largely in response to political and cultural events in recent years—to actively work toward breaking down systemic barriers and nurturing more equitable and inclusive work environments.

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Zonka Feedback

JUNE 13, 2023

Unlock the potential of your product idea through the power of feedback. Let's delve into the art of perfecting product idea validation with feedback and transform valuable insights into product success. Eric Ries famously stated in "The Lean Startup," the pivotal question is not whether a product can be built, but whether it should be built. It's not just about the possibility of creating a product but also its desirability in customers' eyes.

Customer Feedback 52

Customer Feedback 52

Customer Think

JUNE 13, 2023

Superior customer experience hinges on seamless customer journeys. We build strategies around this, design CX programs, and map the journeys of customer personas, all with the aim to meet customer expectations and provide wow moments along that journey.

AI 59

AI Customer Expectations CX Customer Experience 59

Experience Investigators

JUNE 13, 2023

❔"What platforms are worth using for small to medium enterprises so that they can manage omnichannel communications with customers (email, phone call, social media, etc.) that are also integrated with a CRM?"❔Keeping track of various customer communications, especially as you grow from a small to.

Social Media 52

Social Media Omnichannel CRM CX 52

Customer Think

JUNE 13, 2023

Yesterday, Andy Miller and I delivered onboarding training to a group of new partners at Objective Management Group (OMG). Andy reached the slide that said "Lunch" at the end of the day, and I spent most of the morning displaying only slide #2 wh.

Sales 59

Sales 59

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Zonka Feedback

JUNE 13, 2023

Utilize the power of perfectly crafted surveys to unlock the voice of your customers and transfrom their insights into website's success. Did you know that 88% of visitors who are dissatisfied with a website will never return?

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Customer Think

JUNE 13, 2023

Source: Canva free Are your emails not getting the attention you think they deserve? Read on to learn four simple ways to build more email engagement and increase your conversions. Chances are, if you have strong loyalty to a particular company, it’s because of the brand’s concerted effort to engage you over time.

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Zonka Feedback

JUNE 13, 2023

Looking for a more cost-effective and easier-to-use alternative to SurveyMonkey? Here are some of the most powerful feedback tools you can switch to in 2023! Founded in the year 1999, SurveyMonkey has gained immense popularity when it comes to collecting feedback and creating surveys, quizzes, polls, and forms. With its most basic plan starting at $25 per user per month, the tool allows users to share surveys, collect responses, and automatically create robust reports from it.

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Customer Think

JUNE 13, 2023

In today’s fast-paced digital world, the use of cash is increasingly becoming a thing of the past. Instead, more and more people are turning to digital payment infrastructure models to complete their transactions.

Technology 59

Technology Technology 59

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

CX Network

JUNE 13, 2023

By combining natural language processing with machine learning and automation, CX practitioners throughout the APAC region are benefiting from the power of AI technology

AI 52

AI Machine Learning CX Technology 52

Customer Think

JUNE 13, 2023

In today’s fast-paced business landscape, organizations are constantly looking for ways to streamline their processes, increase efficiency, and reduce human error. Robotic Process Automation (RPA) has emerged as a game-changing technology that automates repetitive tasks, freeing up human resources to focus on more strategic initiatives.

Gaming 52

Gaming Technology Technology 52

CX Network

JUNE 13, 2023

Why social shopping is growing in popularity and how to get the most out of it

CX 52

CX 52

SugarCRM

JUNE 13, 2023

Established in 2003, Marine Instruments is an industry leading company in the development of electronic equipment for the marine environment. The company’s products and activities focus on sustainable fishing supported by innovative solutions and currently operates in more than 30 countries all over the world. With a product and service portfolio in perpetual expansion, it was no surprise that they needed to find a modernized tech solution to combat their operational challenges and bottlenecks.

Customer Service 26

Customer Service Business Growth Business Operations Innovation 26

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail