Adrian Swinscoe
OCTOBER 31, 2023
Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.
Experience Investigators
OCTOBER 31, 2023
Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action. She not only narrates the spine-chilling saga but also provides insightful solutions.
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Adrian Swinscoe
OCTOBER 31, 2023
Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.
Customer Think
OCTOBER 31, 2023
Journey mapping is a great way to visualize and truly understand your customer’s journey as they interact with your organization. But when you start a journey mapping project, how do you know where to start? Where do you investigate? It begins with a hypothesis.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Comm100
OCTOBER 31, 2023
While every gambling platform faces distinct and different challenges, there’s one challenge that every site faces – how to increase player engagement. While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. We’ve delved deep into the industry’s dynamics to provide four strategies that not only captivate players, but ensure they’re engaged, satisfied, and returning for more. 1.
Customer Think
OCTOBER 31, 2023
Many business-centric people have profound expectations when establishing their ventures. Their key focus is usually how to leverage sales and reach and engage a large clientele base. If you fail, your business will derail and will not grow faster. Sales and marketing are not the ONLY resources that will appeal to more customers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 31, 2023
Source: Canva for free You want your emails to succeed, but if nobody sees them, how can they get engagement? A dwindling email deliverability percentage means your email campaigns will flounder. Conversely, enhanced email deliverability means a higher chance of your emails achieving what you envision. Business emails can have various objectives and goals.
InteractionMetrics
OCTOBER 31, 2023
What’s going on with Providence’s healthcare surveys? Does Providence’s CEO Rod Hochman want to execute a strategy based on gamed survey data? Seems unlikely. Or is Providence Health & Services unaware that it collects deeply flawed survey data? Seems more likely. At Interaction Metrics, our mission is to collect science-based facts, so I can’t understand why any organization would seek to game its surveys.
Customer Think
OCTOBER 31, 2023
In a world driven by digital transformation, understanding various online sales channels’ intricacies becomes imperative for businesses aiming for comprehensive growth and customer reach. E-commerce, M-commerce, and Multi-Channel sales stand as pillars in the realm of digital commerce, each with its unique attributes and operational mechanisms.
Zendesk
OCTOBER 31, 2023
In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI is now part of the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. With generative AI, there’s a strong sense of uncharted territory for how it can be used.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
OCTOBER 31, 2023
A listener, Irene Beard, is starting her own company. She’s always believed in a strong brand, but how can she plan what people take away from her brand?
Zendesk
OCTOBER 31, 2023
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Interactive Messaging Templates Interactive Messaging Templates (Support) (Paid) enables the creation and management of ‘Messaging Templates’ that allow agents to harness the power of these tools in messaging conversations at the press of a button.
Customer Think
OCTOBER 31, 2023
One of the biggest challenges faced by businesses today is offering their customers seamless experiences. Offering a better customer experience not only makes you stand out from alternative solutions in your respective industry but also helps you acknowledge higher retention.
MyCustomer Experience
OCTOBER 31, 2023
Let’s face it: The last few years have been a mixed bag for customer experience (CX) leaders. Consumer ratings of brands hit a high in 2021.
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Customer Think
OCTOBER 31, 2023
I’m not very useful in the kitchen until it’s time for cleanup. While I’m a grill master outdoors, meals that involve recipes, seasoning, marinating, flavoring, fry pans, sauce pans, stove tops or ovens are a challenge. On the bright side, I do know how to use the microwave oven!
Lumoa
OCTOBER 31, 2023
Lumoa Product News for October 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! New Custom Page now default page As you have hopefully noticed, the new Custom page in Lumoa has replaced our previous Impact.
Customer Think
OCTOBER 31, 2023
Delivering impactful customer experience programming starts with making the business case for customer experience to executive leadership. This is a straightforward objective. However, it requires strategy, clarity, education, and communication to accomplish successfully. It sounds like a lot, doesn’t it?
SurveySensum
OCTOBER 31, 2023
Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? If your answer is yes, then my friend you are doing it wrong. Because these two terms hold distinct meanings and should not be used interchangeably. This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 31, 2023
How do we manage change in our organizations? Not very well, apparently. According to statistics, the success rate for many planned change implementations is low: 37 percent for Total Quality Management; 30 percent for Reengineering and Business Process Reengineering, and a whopping 3% for some software implementations.
Customer Think
OCTOBER 31, 2023
Retailers everywhere are in the trenches of the most important quarter of the year. As holiday shopping kicks into high gear and consumer spending surges, retailers are hard at work to capture consumer spending.
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