Callminer
DECEMBER 20, 2022
From campaign strategy, to crisis management, to brand sentiment, read about three ways CMOs can leverage conversation intelligence to understand customers' brand experience.
Adrian Swinscoe
DECEMBER 20, 2022
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […]. The post Customer success and the role of community – Interview with Elaine Richards of 37signals first appeared on Adrian Swinscoe.
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Intercom, Inc.
DECEMBER 20, 2022
We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences.
Customer Think
DECEMBER 20, 2022
No matter what business you are in, success depends on a good marketing strategy. A well-executed marketing strategy will help you attract your target audience, keep people interested in your offerings, and expand your reach. Not sure how to develop a marketing strategy that works for your small business or startup? I’m here to help […].
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ModSquad
DECEMBER 20, 2022
For those unfamiliar with VSCO, it’s a photo and video editing app combined with a social network. It’s surrounded by a vibrant and engaged community of 25 million creators. It’s pretty cool. For VSCO, ensuring great experiences means delivering top notch support for their product, moderating all images and videos, and interacting with their community on social media and Discord.
Zonka Feedback
DECEMBER 20, 2022
Product Experience plays a major role in the success of your product. It is the most important thing that matters to your product users. A good experience is necessary for achieving product goals like user satisfaction, loyalty and better retention. Whereas, a lousy Product Experience is the biggest hindrance in the path of the success of a product.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
The DiJulius Group
DECEMBER 20, 2022
Today’s work world is more challenging than ever, with 37% of executives putting in longer hours than pre-pandemic and a whopping 75% reporting job-related physical and mental health issues. They are either already experiencing burnout or are pretty far down the path. A 2021 Gallup survey revealed feelings of depletion and exhaustion were already being.
CX Network
DECEMBER 20, 2022
Author and CX Network board member, Gautaam Borah, shares his outlook for experience management in 2023.
Customer Think
DECEMBER 20, 2022
I’ve been fascinated to read about the experiments people are doing with CHATGPT. It’s a fascinating tool, offering some potentially fascinating potential. At the same time, as so many others have discussed, using CHATGPT is a double edged sword; there are some very powerful applications, at the same time there is a huge [.]. The post Chatting With CHATGPT On Selling… first appeared on Partners in EXCELLENCE Blog -- Making A Difference.
Zonka Feedback
DECEMBER 20, 2022
Customer feedback is a necessity for the restaurant industry as it is hard for the restaurateur to know what’s working and what’s not. Yes, you can check the sales and reviews, but that’s one side of the coin. Not every customer is willing to share their feedback, and because of that, you don’t know whether there is something to tweak or not.
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Customer Think
DECEMBER 20, 2022
When presented with any new proposal, the senior director of a famous merchant bank would ask “will it make a shilling?” In other words, how will this proposal assist in producing profit? The purpose of every business, including not for profit organisations, is to make money for the benefit of the owners and the staff, […].
Shep Hyken
DECEMBER 20, 2022
The Customer’s Need for Speed . In Customer Experience, Speed Equals Caring. Shep Hyken interviews Jay Baer, customer experience and marketing expert. He shares his findings from his new study, The Time to Win , and insights on how speed impacts customer experience and revenue. Top Takeaways: Time is the only inelastic resource.
Zonka Feedback
DECEMBER 20, 2022
Whenever a customer visits a restaurant, he creates a perception of the service and the brand. And when you are in the restaurant business you need to know the perception the customer has in mind. How do you think they'll get to know about this? It's not always possible for the waiter to ask for feedback after the customer had their meal. Most customers are not comfortable sharing their views openly.
The Customer Service Blog
DECEMBER 20, 2022
The Bank of England, the UK’s central bank, has raised its main interest rate by 0.5% to 3.5%. This is the ninth in a series of increases over the past year that have had a ripple effect across the economy. A central bank rate rise feeds into the rates that banks, businesses and people are charged to borrow, but it should also boost savings rates. These rates can - and are - being affected to different degrees, however.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
DECEMBER 20, 2022
Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Also, the pain of CRM data hygiene, but that’s a topic for another time. There are so many ways to leverage your CRM data—especially in Account Based Marketing (ABM). Here’s some of the top ways we see marketing and sales teams using CRM data to move the needle on pipeline and revenue. .
Uplifting Service
DECEMBER 20, 2022
[link]. Your customers think and behave differently today… and so do your employees! Is your organization ready to meet the moment?? The last few years have put unprecedented strain on all of us – and on the organizations and institutions that serve us. Not all have stepped up to serve better and care more… but those who did are THRIVING. And because they made service and care a core element of their identity, they’re positioned to SUCCEED in the future as well.
MyCustomer Experience
DECEMBER 20, 2022
The festive period is a time to celebrate, but this also means a huge holiday rush for presents. The prospect of sales and discounted items. 20th Dec 2022. By Ablanos Business Director UK.
Uplifting Service
DECEMBER 20, 2022
[link]. Can your organization be agile and adaptable, while still offering consistently outstanding service?? . Many organizations double down on one approach or the other. They prioritize innovation and let many standard operating procedures fall by the wayside… or they create a complex set of rules, processes, and procedures meant to ensure consistency across the organization.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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