Steven Van Belleghem

JUNE 16, 2020

This has been a challenge for retail, but it is just as much an opportunity, with the statistics to prove it. One of the great things of our conversation was how Jon clustered the insights and opportunities in retail into three recognizable areas: the hands, heads and hearts of retail.

Retail 52

Retail E-commerce Start-ups Technology 52

MyCustomer Experience

JULY 7, 2022

WOne of the features of The Intuitive Customer podcast is "I'm in a Pickle," where listeners come to us with business problems that they. 7th Jul 2022. By Colin Shaw Founder & CEO.

Retail 104

Retail 104

MyCustomer Experience

JULY 7, 2022

WOne of the features of The Intuitive Customer podcast is "I'm in a Pickle," where listeners come to us with business problems that they. 7th Jul 2022. By Colin Shaw Founder & CEO.

Retail 52

Retail 52

Intercom, Inc.

NOVEMBER 18, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Cash was still king in most retail environments.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Beyond Philosophy

JULY 7, 2022

The Future of Brick and Mortar. We had a pickle about the future of brick-and-mortar after the pandemic that I thought I would share with you, too. It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events.

Retail 161

Retail Artificial Intelligence AI Start-ups 161

Intercom, Inc.

DECEMBER 4, 2020

We wanted to explore the retail landscape through various distinct themes – offering a range of perspectives and experiences. Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business. Could the revolution actually be a renaissance?

E-commerce 152

E-commerce Retail Technology Technology 152

Logicalware

NOVEMBER 9, 2023

Elevate ’23 was Puzzel’s main event of the year, bringing together a phenomenal line-up of industry leaders, customers and Puzzel executives to discuss a topic that is near and dear to us – the bold future of Customer Experiences (CX) in the age of AI. Here, we will take you through Part 1 of the conference. Stay tuned for a recap of part 2.

AI 69

AI CX Customer Experience Retail 69

Intercom, Inc.

NOVEMBER 5, 2020

On the podcast, Dee Reddy talks to writer Deborah Fallows about seeing the retail landscape of small-town America from the sky; Director of City Design at the City of Melbourne Prof Rob Adams about urban regeneration for the retail space and the 20-minute city; and Intercom’s SVP of Product Paul Adams about the development and future of ecommerce.

Retail 206

Retail Entertainment Customer Relationship Technology 206

Zendesk

FEBRUARY 29, 2024

Much of that experience hinges on engaging nearly all of a customers’ senses—seeing the products, smelling and touching them, and connecting through meaningful conversations with retail consultants. Have a question for a Zendesk expert, interested in being a guest, or want to suggest a topic for a future episode?

Retail 59

Retail Innovation Customer Experience 59

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Customer Think

OCTOBER 24, 2021

The most important future shoppers can’t yet drive. Can retailers steer them to the store? But they buy. The oldest members of the next generation of consumers, Generation Alpha, were born in 2010, yet in just a decade they’ve learned to become smart online shoppers.

Customer Experience 134

Customer Experience Retail Customer Loyalty 134

Intercom, Inc.

NOVEMBER 26, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’ve been exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Welcome to the final instalment of S.H.O.P. ,

Retail 118

Retail Non-Profits Sales Technology 118

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. Another one bites the dust. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings.

Retail 80

Retail CX Customer Loyalty Customer Experience 80

Inside Customer Service

OCTOBER 12, 2023

Research shows Laura’s customer is more likely to be happy with the solution and spend more in the future. The first study analyzed 200 customer service calls placed to an online apparel retailer. You'll receive a $25.37 credit back to your card by Wednesday." That small change in language can have a huge impact.

Customer Satisfaction 225

Customer Satisfaction Contact Center Start-ups Retail 225

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. So, whether you’re a retail giant or a small boutique, it is time to up your game and ride the wave of exciting trends that are rocking the retail industry.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Intercom, Inc.

NOVEMBER 12, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Welcome to S.H.O.P., Learning from B2B.

Retail 221

Retail B2C B2B Manufacturing 221

Execs In The Know

APRIL 11, 2024

Dave Pitsch, Vice President of Guest Services at Arc’teryx , recently delivered a compelling keynote address at Customer Response Summit (CRS) in Tucson titled Shaping the Future of Guest Experience and Circularity. Arc’teryx has positioned itself at the forefront of innovation and sustainability.

Customer Experience 52

Customer Experience Innovation Retail CX 52

Experience Investigators

OCTOBER 24, 2023

What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior? Tune in to be inspired and empowered to really look to the future about what customers want. Are you ready for another CX Pulse Check?

CX 98

CX Retail Customer Loyalty Innovation 98

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. Outside In: The Power of Putting Customers at the Center of Your Business”.

Customer Experience 118

Customer Experience Retail Gaming B2C 118

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. By constantly rethinking the way we shop and anticipating the trends for the future, brands can […]. As consumer expectations evolve, so must the customer experience.

Retail 73

Retail Customer Experience 73

Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. One such groundbreaking innovation, Augmented Reality (AR), is not only transforming the way we interact with the digital world but also reshaping the retail industry.

Retail 52

Retail Technology Technology Gaming 52

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

Retail 98

Retail E-commerce CX Start-ups 98

The Customer Service Blog

MARCH 21, 2024

The retail partnership - owned by its 80,000 employees - posted pre-tax profits of £56 million after a £234 million loss the year before. But what more could this giant of UK retail, which also owns Waitrose supermarkets, do to endure its survival? Personally, I am a great admirer of John Lewis for its outstanding customer service.

Retail 57

Retail Finance Sales Customer Service 57

Shep Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Now, the question that arises in this digital dominant world is how retailers can understand the digital customer experience requirements. . Let’s look at some of the important factors which retailers must consider: .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69

AI Customer Service Retail Innovation 69

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 83

Retail VOC Customer Feedback NPS 83

UJET

NOVEMBER 16, 2020

It took a pandemic, but most companies have finally been convinced that they need to undergo a digital transformation to position themselves for success in the economy of the future, also known as the “new normal.” This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

Contact Center 138

Contact Center Retail Innovation Customer Experience 138

Customers That Stick

MARCH 5, 2019

Each year, we see increasingly more retail establishments fail. However, retail is not dying; in fact, it has a bright future. The more I dug into the brand and its story of Detroit rebirth, the more I was fascinated by what the company is doing and how they are creating successful retail experiences. Click To Tweet. #1.

Retail 79

Retail Innovation Customer Service 79

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Aquire

NOVEMBER 17, 2021

The big retailers, with Amazon at the forefront, have served consumers so effectively that most people now demand high-quality, ultra-fast service for everything they buy. Like we said, the big retailers have set a high standard when it comes to customer experience in more ways than one. Not necessarily. What big brands do well.

Retail 98

Retail B2C Customer Experience Omnichannel 98

SurveySensum

JULY 27, 2023

Customer feedback is an invaluable tool that empowers retailers to create exceptional, personalized experiences that keep customers coming back for more. By understanding the voice of customers , the brand continuously evolves to offer unforgettable retail experiences that leave a lasting impression on its customers.

Retail 52

Retail Customer Feedback Close the Loop Touchpoint 52

Steven Van Belleghem

JANUARY 10, 2023

People use Pinterest to plan for the future which means they have a pretty good view of what’s next. Rather than a year-end trend report, they call it a ”not-yet-trending report”: a window into the future, from the place where people go to plan it. Hootsuite: the Future of Social Customer Service. Community-Built Ideals.

CX 134

CX Entertainment AI Engineering 134

Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. 65 retail customer experience statistics. 65 retail customer experience statistics. Martech Alliance ) .

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65 billion by 2030.

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

Aquire

JANUARY 18, 2022

Omnichannel trends provide a window into the future. A brick-and-mortar store is an attractive option for many retailers, providing an opportunity to establish a presence in local communities while adding another sales channel into the mix. Source: WarbyParker.com. Blending online and offline experiences. Source: Forbes.com.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

Shep Hyken

DECEMBER 13, 2021

Study: Bath & Body Works, Ace Hardware Among Retailers With Best Reputations by Marianne Wilson. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” My Comment: What retailers get top marks for delivering great customer service? The article shares the top 30 retailers.

Social Media 74

Social Media Customer Service VOC Retail 74