CommBox

JUNE 25, 2023

Integrating CommBox is the game-changing decision you should make this year to maximize your organization’s growth potential. It also manages dozens of hospitals, clinics, pharmacies, and laboratories, all spread throughout Israel. However, SAP was not built as a customer communication platform, nor does it try to be one.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. It applies universally, from software and utility companies to hospitals and manufacturing businesses. That’s powerful stuff.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Fonolo

SEPTEMBER 25, 2018

As in any field, it’s important to be aware of key trends and best practices in customer service to ensure that you are delivering an experience that is on par with the best players in the game. So, what is at the core of this reputation for exceptional hospitality and customer service? Maritime Hospitality Goes Above And Beyond.

Customer Service 110

Customer Service Hospitality Hospitality Contact Center 110

CSAT.AI

AUGUST 17, 2022

It shows lack of empathy to expect a patient leaving a hospital after a surgical procedure or life altering diagnosis to fill out a survey. Turn a survey into a game. It could be an actual video game or quiz style game, or using questions that have a creative element. 5) Say Thank you.

Customer Service 104

Customer Service Sentiment Analysis Gaming Hospitality 104

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Akin AI Agent (Support) automates guest communication to drive direct bookings for hospitality operators. Prepare for an immersive experience with a captivating, step-by-step gamified manual that guides you through the implementation of KCS processes.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Beyond Philosophy

MAY 24, 2017

The last time I went to an American baseball game, the food cost more than my ticket. Ballparks from San Diego to Cleveland have upped their food game over the past couple of years to include more local foods, partnering with local restaurants and breweries to offer things that fans might actually look forward to eating.

Gaming 137

Gaming Sports Hospitality Hospitality 137

PeopleMetrics

NOVEMBER 2, 2017

When Sage Hospitality Group reopened the property under The Logan Hotel brand in 2015 , they brought Anthony along. He is there with his game face on every minute of every day that he is on duty. He is not scripted or robotic which has, unfortunately, become the new normal with how so many hospitality companies are run.

Hospitality 91

Hospitality Hospitality Finance Compliance 91

Beyond Philosophy

MARCH 31, 2020

I remember once how customers were complaining about the cleanliness of their rooms in a hospital even though they were being cleaned every day. in some hospitals in Asia. So we might get to see robots more often in hospitals and AI will spread further in healthcare. Healthcare, AI, and Robotics. Deliveries & Driving.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Execs In The Know

MARCH 13, 2023

Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. Offering a more cost-effective, flexible, and environmentally friendly alternative to traditional car rental services, Turo is a game-changer. Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Heart of the Customer

APRIL 23, 2015

With so much riding on them, there’s too much temptation to game the system – not just by front-line employees, but by managers as well. As a part of the Affordable Care Act, hospitals are judged on standardized patient experience scores (called […]. Transactional surveys are risky.

Hospitality 94

Hospitality Hospitality Healthcare Gaming 94

CommBox

DECEMBER 6, 2023

We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service. This immediacy is a game-changer, as it meets the expectations of modern consumers who seek swift and efficient solutions to their concerns.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Fonolo

MAY 31, 2022

Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. When it comes to the contact center, determining occupancy rate is another ball game. In that case, numbers like daily rate, rooms occupied, length of stays, and the total number of rooms would be important.

Contact Center 81

Contact Center Event Planning Hospitality Hospitality 81

Fonolo

MAY 31, 2022

Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. When it comes to the contact center, determining occupancy rate is another ball game. In that case, numbers like daily rate, rooms occupied, length of stays, and the total number of rooms would be important.

Contact Center 67

Contact Center Event Planning Hospitality Hospitality 67

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Contact Center 98

Contact Center Real Estate Hospitality Hospitality 98

Zendesk

SEPTEMBER 23, 2022

There’s also Luma Health , which is changing the game for patient-provider communication, and HeartFlow , which helps doctors better understand how blood flows through the body. Someone in the middle of a hospital may prefer a messaging or chat interface for privacy.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Totango

JULY 31, 2020

Like a good game tutorial, your new user onboarding process should get your customers excited to begin using your product. Example: Healthcare Technology Company A is onboarding a new hospital. Maximizing these benefits means reviewing and revising your onboarding strategy regularly to ensure an optimal experience.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Hodusoft

JULY 15, 2018

Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. WebRTC is a game changer for healthcare. VoIP technologies are gaining traction and one area where they can be of immense help is healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Customer Bliss

APRIL 4, 2017

As a native of Louisiana, Sonya is no stranger to hospitality – her passion for outstanding Customer service drives her to make personal connections to live out the genuine Southwest brand to our 50,000 plus employees. “hospitality”) and sometimes they are open-ended. Sometimes these are themed (i.e.

Hospitality 81

Hospitality Hospitality Touchpoint Engineering 81

Help Scout

JUNE 17, 2021

The hospitality brand is renowned worldwide because it empowers its employees to provide an excellent experience for each and every customer. Companies like airlines and other hospitality brands have implemented it to rave success. Ritz-Carlton The Ritz is the crème de la crème when it comes to customer experience.

Customer Experience 120

Customer Experience Hospitality Hospitality Start-ups 120

Beyond Philosophy

MAY 3, 2018

Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. When you are the only game in town, people can play with you or miss the game. The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Now there are but a few major players in each industry.

Gaming 113

Gaming Hospitality Hospitality Retail 113

Uplifting Service

JANUARY 9, 2023

The world needs a more humanistic approach to hospitality.” So, in fact, we were ahead of the game slightly, two years ahead of the game where we have done something like that. And we were lucky in the way that we had already done this with SALT.

Customer Experience 40

Customer Experience Hospitality Hospitality Gaming 40

Beyond Philosophy

OCTOBER 19, 2016

We have worked with a hospital in Texas, a worldwide shipping company, a photocopier company in Canada, an insurance company in the UK, a tourist attraction in Scotland, a global heavy equipment company, a pharmaceutical company, a mobile phone company in the Middle East, to name a few. What is this “next level of Customer Experience?”.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. Dee: But you were still at Inspired Gaming when you came up with the idea for Crowley Carbon, I believe.

Transportation 183

Transportation Gaming Agriculture Start-ups 183

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! It’s been a game changer because it has allowed us to build trust with both our customers and our team members. My background is in a couple of different industries, and that thread was service and being part of the beautiful chaos. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Qualtrics

JUNE 26, 2020

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. In addition, during the pandemic, KoçAilem online games were conducted on Instagram for the remote working employees with children.

Sports 46

Sports Hospitality Hospitality Entertainment 46

ECXO

MAY 29, 2024

By integrating skills in technology, design, real estate, hospitality, and customer service, Airbnb can quickly adapt to changes in the travel industry and user preferences, maintaining its position as a leader in the sharing economy.

CX 52

CX Innovation E-commerce Real Estate 52

Ameyo Callversations

JUNE 15, 2021

Brands are thriving on creating a market value that helps the consumer recall and to win at this game, their best bet has become the adoption of chat channels. Industry verticals like healthcare, travel & hospitality, banking, government, and e-commerce are evaluating their CSAT score to find an answer to the question stated above.

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52

Customer Bliss

MAY 23, 2017

Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. At Modell’s, LaRocca led its successful sponsorships of the 2014 Super Bowl and the 2013 Major League Baseball All-Star Game. About Lynn.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Customer Bliss

APRIL 9, 2019

That’s what happened to Mary, a healthcare worker, at a Minneapolis hospital. And the waiting game continues beyond the cable guy to customers in nearly every industry. See if this sounds familiar: When her refrigerator went on the fritz, she got a four-hour window for when the refrigerator guy would show up.

Hospitality 74

Hospitality Hospitality Social Media Healthcare 74

ProProfs

MARCH 13, 2019

Google is another major player in the data game, and one consumer activist, Dylan Curren , found out exactly how much data the company collected about him. Unless it’s your hospital or doctor presenting you the quiz, it’s usually not covered under any health privacy law. Ask & Analyze! A medical-theme quiz, may ask for symptoms.

Social Media 56

Social Media Hospitality Hospitality Gaming 56

SurveySensum

AUGUST 24, 2023

Instant Gratification Through Automated Messaging – Airbnb In the realm of hospitality, Airbnb stands out for its innovative approach to reducing customer effort. One brand that’s winning in the game is IKEA. IKEA’s ‘ Click & Collect ’ service bridges the gap between online and in-store shopping.

Touchpoint 52

Touchpoint AI Hospitality Hospitality 52

Qualtrics

FEBRUARY 11, 2019

As health systems place increased importance on improving the patient experience, organizations are hiring more Chief Experience Officers (CXOs), a relatively new role to the hospital C-Suite.

Healthcare 52

Healthcare Hospitality Hospitality Transportation 52

Neosperience

FEBRUARY 27, 2023

Gamification and AR/VR for immersive experiences We hear more and more about gamification, or the use of game-derived elements to increase participant engagement and motivation. In light of it, we have developed several innovation scenarios for territorial systems, functional for the enhancement of tourism in mountain communities.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Return Customer

JULY 8, 2015

Another way to stay ahead of the game is to optimise the way in which you interact with customers over their mobile devices. Live video is the perfect tool to make your site more hospitable. Whether that comes in an attractive, easy-to-navigate website, or real-time assistance, it should be easy for shoppers to, well shop!

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Customer Bliss

DECEMBER 26, 2018

But yet, around the world, that survey score has become the end game. Hotels, hospitals, insurance companies, pet stores, airlines, you name it. So, please, just don’t fill out our survey unless you can give us that 10” Would you do that to your mother? Stop Begging For Survey Scores and Get Real, Authentic Feedback.

Hospitality 81

Hospitality Hospitality CX Gaming 81

Intercom

JANUARY 11, 2024

I remember one heartbreaking moment when a woman called to make a and then get to the hospital to be at the side of her husband, who was dying. As I mentioned, when that woman called, she was so scared that her husband was in the hospital. I’m always game to talk to other customer care nerds or budding customer care nerds.

Customer Service 86

Customer Service CX AI Start-ups 86

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132