Intercom, Inc.

APRIL 25, 2018

One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. How we gave our Messenger a home. So where did the idea for a Messenger home come from? Example 1: Messenger home focused on sales and marketing.

Start-ups 215

Start-ups Sales 215

Intercom, Inc.

APRIL 1, 2020

A great example of this is a “Sanity Savers” doc initially put together by employees from Salesforce doc, which lists anything and everything to help keep sane and fit while working from home. My favorite thing has been the recreation of live events online, mimicking that shared experience we normally get in person.

Government 201

Government Start-ups Sales Technology 201

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. The post How to Train and Onboard (Work From Home) Contact Center Agents in 2021 appeared first on Jacada. How do you make every agent sell to and serve your customers just like your very best agents? 10 Agent Assist Superpowers That Reduce AHT and Boost NPS.

Contact Center 204

Contact Center Social Media NPS AI 204

Callminer

JULY 15, 2018

It is essential that you create a plan and strategy for keeping at home agents engaged from afar. Read 8 tips to keep remote call center agents engaged.

182

182

CSAT.AI

JANUARY 25, 2023

There’s a lot of talk around the work from home and return to office debate. But does this debate apply to the contact center work from home model? The WFH and Hybrid Work Issue It’s true that the pandemic forced a hard work from home model on most businesses and their employees.

Contact Center 96

Contact Center Sentiment Analysis AI CX 96

The DiJulius Group

DECEMBER 6, 2021

One of the biggest business impacts resulting from the pandemic is the work from home (WFH) quandary. The post How to Solve the Work from Home Quandary appeared first on The DiJulius Group. Why is it a quandary, because make no mistake about it, it is here to stay. Read Full Article.

111

111

Zendesk

DECEMBER 7, 2022

What is the difference between energy consumed in an office for 1,000 employees vs. energy consumed by 1,000 remote workers in their homes? For example, you can’t compare energy consumption at an office to energy consumption at home during the same hours because people don’t turn everything off when they go to work. It’s complicated.

Start-ups 52

Start-ups Technology Technology 52

Help Scout

AUGUST 22, 2023

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through. Read the full article

80

80

Customer Think

JULY 1, 2021

Home service enterprises are important for communities, but even among local businesses, competition is fierce, so a robust marketing strategy is essential for growth.

111

111

Customer Think

JULY 11, 2021

The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025.

CX 114

CX Technology Technology 114

Execs In The Know

AUGUST 10, 2021

While the labor shortage has affected every industry, one role that has fared relatively well during the labor shortage is that of the work-from-home (WFH) customer service agent. Perfecting the work-at-home contact center model. According to Gartner research, 70% of customer service and support agents prefer to work at home.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

CommBox

JANUARY 26, 2022

Indeed, that same study predicted more than 36 million US workers will work from home by 2025 – up 87% on pre-pandemic levels. Work From Home © Ruslan Galiullin | Dreamstime.com. Remote work from home © Volodymyr Melnyk | Dreamstime.com. Working from home is a new reality for many businesses right now.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Execs In The Know

JULY 1, 2021

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. What happens when each workspace is as varied and diverse as each agent’s unique home and specific living situation?

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Customers That Stick

MARCH 20, 2020

Prior to the current situation, the ability to work customer service jobs from home was increasing both as the technology and benefits of a distributed workforce increased. Read the rest here. » » Related Stories Are Customer Reviews Reliable?

Customer Service 103

Customer Service Contact Center Customer Relationship Technology 103

UJET

MARCH 24, 2020

As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. For agents transitioning from on-premises support to a remote-based environment, here are our tips to be successful as a work from home employee experience. UJET’s IT Best Practices.

Compliance 86

Compliance Contact Center 86

DMG Consulting

JULY 5, 2020

Developing a Contact Center Work-At-Home Program. And even BC plans that had work-at-home (WAH) guidelines for agents were unlikely to have documented best practices for supervisors or managers who unexpectedly needed to work remotely. . Set up a daily communication session between supervisors and each at-home agent.

Contact Center 84

Contact Center Text Analytics Technology Technology 84

Myra Golden Media

MAY 18, 2020

The last thing you need to be doing is worrying about your work from home employees’ ability to move swiftly from one call to the next. One of the top reasons calls get beyond employees’ control is they struggle to get a rambling or upset customer to cut to the point at the beginning of the conversation.

Customer Experience 133

Customer Experience 133

UJET

MARCH 24, 2020

As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. For agents transitioning from on-premises support to a remote-based environment, here are our tips to be successful as a work from home employee experience. UJET’s IT Best Practices.

Compliance 72

Compliance Contact Center 72

Customer Think

JANUARY 6, 2023

The home building industry experienced quite a bit of success during the COVID-19 pandemic as people spent more time at home and demand for new housing increased. Maintaining customer trust is essential for builders looking to keep referrals up and maintain a strong reputation in the industry.

Customer Loyalty 72

Customer Loyalty 72

Service Quality Institute

MAY 4, 2022

Two service leaders worth following are Amazon and Home Depot. Home Depot 2021 Annual Report. Home Depot achieved $150 billion in sales in 2021. In the last two years, Home Depot grew its sales by over $40 billion. In the highlighted Home Depot annual report look at page 1 under Our Strategy. Net profit was $16.4

Sales 52

Sales Customer Experience Customer Service 52

The Customer Service Blog

JANUARY 5, 2022

If you are just about to renew your home or car insurance, then this year your premium may be lower (or higher) than you'd been expecting. The prices charged for home and motor insurance are changing this year because of new rules that came into effect on 1st January to protect loyal and vulnerable consumers. Happy New Year!

Customer Service 59

Customer Service Customer Retention Customer Loyalty 59

Customer Think

DECEMBER 1, 2022

Since 2020, a work-from-home wave has washed across the country. Professionals who spent years commuting to an office and driving to in-person meetings every day, suddenly found themselves juggling their responsibilities from home.

CRM 78

CRM Technology Technology 78

DMG Consulting

MARCH 2, 2021

Question: Can gamification be used for work-at-home (WAH) agents? Answer: The forced migration of on-site contact center employees to work-at-home agents has renewed interest in employee empowerment tools.

Contact Center 87

Contact Center Social Media Gaming 87

Totango

APRIL 3, 2020

So, now that everybody’s working remotely, we asked around our virtual office for suggestions of how to be more successful conducting business at home. Our team shared the ideas used in their own homes to make their workday, work better! . Start a Morning Ritual . Also, I make a habit to never eat at my desk.

Sales 100

Sales 100

DMG Consulting

JULY 9, 2021

Practical Considerations for Hybrid and Work-at-Home Contact Center Employees. Executives are still discussing whether or not contact centers agents will be allowed to work at home on a full-time or hybrid basis after the pandemic, but I believe the decision has already been made. be allowed to work from home?

Contact Center 67

Contact Center Technology Technology 67

Logicalware

AUGUST 12, 2021

With a team of contact centre agents tasked with supporting customers, including handling telephone-based card payments, GC Business Finance was faced with a pressing challenge when staff switched from office to home-based working as a result of the pandemic. Here’s how they overcame the challenge with the help of Puzzel and PCI Pal.

Finance 97

Finance Compliance E-commerce Government 97

The DiJulius Group

JANUARY 19, 2022

Learn: The negative side effects of employees working from home Studies show WFH as a top priority for employees looking for a new job or choosing to stay in their job How to solve the WFH quandary How. The post 069: Solving the WFH (Work From Home) Quandary appeared first on The DiJulius Group. Read Full Article.

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52

Steven Van Belleghem

MARCH 10, 2022

To illustrate with the example of their customer Apple, that means that a trained full-time employee brings products to the customer’s home and spends up to about 45 minutes with them for free to set up their device and makes sure it connects with their life. The next frontier of shopping is the home. But they will keep evolving.

E-commerce 104

E-commerce Retail NPS Manufacturing 104

Customer Think

MARCH 13, 2024

Conversational AI software continues to transform numerous industries across the globe. What once was only an idea is now shaping the face of companies across the board, from start-ups to enterprise organizations. Players in this space often struggle with high operational costs and limited customer engagement channels.

AI 52

AI Start-ups 52

Confirmit

MARCH 19, 2020

Working from home is new to many people – at least for more than the occasional day - but there are ways to stay productive and overcome cabin fever. You probably didn’t go to the office in PJs so avoid it at home too. A major perk of working from home is not having to deal with a commute. Have a dedicated work area.

Voice of the Employee 52

Voice of the Employee Gaming Voice of the Customer Technology 52

Zendesk

MAY 12, 2022

While the pandemic has changed consumers’ purchasing habits, Wine.com has been bringing the tasting room to people’s homes since 1998. The post Bringing the vineyard home: A CX Moment with Wine.com appeared first on Zendesk. Wine.com is the nation’s leading online wine retailer, earning $355 million in revenue during 2021.

Net Promoter Score 52

Net Promoter Score CX Transportation Retail 52

Beyond Philosophy

NOVEMBER 3, 2014

Same Day Home Delivery is the latest trend in mega online retailers to improve their reach to Customers. Expanding their offering to include same-day home delivery is a great challenge but could be extremely lucrative if they get it right as they have done in the UK. UK Home Delivery for Groceries is Big Business.

E-commerce 88

E-commerce Retail Transportation Customer Retention 88

Hodusoft

JULY 12, 2021

How Work from Home Contact Center Software Can Solve Remote Work Challenges? Most of us are still working in the pandemic-ushered work from home mode. It would lead to a 60% jump in customer service agents working from home, according to Gartner. Also, Read Key Features of Contact Center Software for Work from Home Agency.

Contact Center 52

Contact Center Outlook Omnichannel Social Media 52

Confirmit

MARCH 24, 2020

The rise of Covid-19 and the necessity for social distancing has left many of us in a situation where we need to navigate uncharted territory – business security in our home offices. But the question remains, what can we worker bees do to ensure we are living up to our company’s security standards whilst stuck working from home?

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

MyCustomer Experience

JUNE 7, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 7th Jun 2023 By Rhys Fisher Deputy Editor

CX 52

CX Customer Experience 52