how-to-understand-and-engage-the-outliers-in-your-organization 
Customer Bliss
SEPTEMBER 18, 2018
In today’s video [click below to play], I want to share with you a takeaway from my own experience as a CCO and coaching CCOs—on engaging the advocates in your organization, as well as the outliers. Know Who’s an Advocate and Who’s an Outlier. Know Who’s an Advocate and Who’s an Outlier. That’s natural!
Shep Hyken
NOVEMBER 8, 2022
Shep Hyken interviews Liza Smyth, senior vice president of customer experience at Formstack , a company that helps organizations create workflows that enhance productivity. She shares how to make your internal and external customers feel seen and heard throughout their entire journey with your brand.
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Customer Bliss
SEPTEMBER 27, 2018
“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.
Beyond Philosophy
SEPTEMBER 24, 2020
Professor Hamilton explained that science is a rigorous identification and measurement of phenomena, leading to understanding it systematically and then presenting it with a causal link or a theory. When I look at organizations today, the vast majority have neither rigor nor an in-depth understanding of customers and their experiences.
Zendesk
JANUARY 30, 2023
Most businesses understand that customer expectations have risen sharply over the past few years, and that when a company fails to meet those demands, the effects on the bottom line can be grievous. Customer sentiment is a metric that businesses use to measure how their customers think and feel about their brand. Not convinced?
Callminer
AUGUST 1, 2017
On-site systems, like those offered by traditional PBX, are bulky and require more hardware when you need to physically up-scale your business. On-site systems, like those offered by traditional PBX, are bulky and require more hardware when you need to physically up-scale your business. Meet Our Panel of Contact Center Experts: .
Steven Van Belleghem
JANUARY 22, 2020
I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Tony Hsieh. Shep Hyken. Jeanne Bliss.
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