CX Network

JANUARY 17, 2023

Uncover the biggest CX trends that will shape the progression of artificial intelligence in the customer service space.

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Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

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Customer Think

JUNE 4, 2023

As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to optimize the customer experience (CX).

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Zendesk

APRIL 27, 2023

The world is experiencing a defining moment for humanity: after years of advances, artificial intelligence is having its coming out party. From bots to content, AI will soon be an intelligent layer for every part of customer journeys with Zendesk. First, Zendesk sees AI as being critical to the future of customer experience.

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Zendesk

APRIL 20, 2023

Please join us May 10 for our flagship conference, where we’ll unpack all things CX, including our new OpenAI integration and the future of Zendesk AI. We’ll also spend some time with our CTO Adrian McDermott, who has a keen knack for peering into the future of CX. It’s Zendesk Relate season, arguably our most exciting time of year.

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Callminer

JULY 12, 2023

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer feedback.

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Zendesk

OCTOBER 4, 2022

Software and cloud services companies sometimes struggle with scaling CX because of the complexity of their product and offerings. These are a few common challenges software and cloud services companies face on their CX journey. Read on for some specific strategies to get the most from your self-service and intelligent triage.

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Callminer

DECEMBER 27, 2023

This blog looks at how product intelligence can help companies make better decisions about products and improve CX. Understanding how customers use and feel about the products they buy is critical.

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Callminer

MARCH 20, 2018

AI and automated analytics are instrumental for uncovering a wealth of actionable intelligence from the millions of data points captured in customer interactions.

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Callminer

NOVEMBER 2, 2022

As artificial intelligence becomes more advanced and accessible, it is essential to employ both human service and automation in the contact center. Read on for steps to balance your CX approach.

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Execs In The Know

APRIL 22, 2024

There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.

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Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With conversational artificial intelligence (AI) and automation. Healthcare leaders need to rethink their CX strategy. Want to learn about healthcare CX technology?

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DMG Consulting

MAY 2, 2024

Making Self-Service More Intelligent View this article on the publisher’s website Omnichannel self-service solutions are a requirement for companies that want to deliver a cost-effective and consistently outstanding customer experience (CX). Intelligent virtual agents (IVAs)—a.k.a. Intelligent virtual agents (IVAs)—a.k.a.

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Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

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Doing CX Right

FEBRUARY 19, 2024

Learn how to leverage emotional intelligence's pivotal role in achieving optimal performance and boosting customer satisfaction with Stacy Sherman and featured guest Daniel Goleman. The post How to Build a Company Culture that Empowers Workers for Optimal Performance appeared first on Doing CX Right.

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Uniphore

JULY 10, 2021

Brian Cantor Leading CX Industry Analyst Contact Center Week. Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. Register Now.

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Customer Think

DECEMBER 12, 2022

Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience. But a deeper examination into the question about CX return on investment gets to the heart of what customer experience means for y.

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NGDATA

OCTOBER 19, 2023

Say goodbye to manual data analysis and complicated spreadsheets – artificial intelligence (AI) is here to help us work smarter! We can breathe a sigh of relief in the customer experience (CX) space, as evolving customer expectations, complex data sets, and stretched resources mean there’s a need for intelligent, agile solutions.

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Uniphore

JANUARY 21, 2022

In the wake of the global pandemic, customer experience (CX) has risen to new prominence as more patients and members are interacting with healthcare service providers remotely. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Artificial intelligence humanizes and personalizes healthcare CX.

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Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important.

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Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world.

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Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! What Are Artificial Intelligence and Generative AI? First: A few definitions and clarifications.

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Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies. View more episodes of CX Transformed.

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ECXO

AUGUST 29, 2023

Global Vice President at Datacurate Technologies Andreas Heiz , Director Marketing Technology & Personalization Solutions EMEA/AP at SAS Corinna Klaes , Solution Specialist for Customer Intelligence at SAS and European Customer Experience Organization (ECXO) Facilitator and Ambassador What’s in store for you during this session?

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Zendesk

JUNE 20, 2023

Providing great products is not enough in today’s world–our research indicates that investing in CX is the essential tool for building a strong company and loyal customer base. Download this report for three customer stories and insight on how manufacturers can elevate their CX through AI and increased personalization.

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Customer Think

DECEMBER 6, 2023

Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models

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The DiJulius Group

FEBRUARY 21, 2024

Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Read Full Article The post 144: How to Use Generative AI to Improve Your CX appeared first on The DiJulius Group. Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. Shanif’s.

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Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

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Fonolo

JANUARY 12, 2023

The same holds when considering how artificial intelligence is changing the contact center. . Again: these tools employ automation and at least a bit of artificial intelligence. . Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. .

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Experience Investigators

FEBRUARY 6, 2024

We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. And that’s a problem.

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Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. The focus has shifted towards how CX leaders navigate this AI-infused terrain, utilizing it to revolutionize business practices and personal skill enhancement.

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Fonolo

MARCH 2, 2023

The rise of artificial intelligence and its impact on self-service was a huge topic of interest. Chat will do more.” – Dennis Wakabayashi, CX Industry Influencer Knowledge bases Knowledge bases like FAQs are less flashy than the bots, but these repositories of expertise are key to the success of self-service. “A

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ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

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Execs In The Know

APRIL 12, 2024

However, you should know that not all transcription solutions are capable of delivering the foundation that you need to build out not only good summaries, but the rest of your CX technology stack. Transcription is the foundation of much of your CX technology stack, so you are going to need a solution that won’t need to be replaced.

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Zendesk

FEBRUARY 27, 2024

An unforgettable personalized experience awaits you Expect to be wowed, moved, and inspired as our in-person event brings together thousands of senior business leaders, CX, EX, IT, and HR practitioners, Zendesk partners, analysts, and industry experts for three adrenaline-pumping days in Las Vegas.

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Customer Think

JULY 21, 2021

Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention. Low code and no code platforms.

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Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

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