lets-talk-about-karen 
Dealing With Humans
DECEMBER 14, 2022
Today’s entry is about the closest thing to a “rant” that you will find on this blog, so far. I am tired of Karen. I am tired of the lazy act of calling someone Karen, simply because they challenged you a bit. STOP with the lazy “Karen” excuse for not effectively and lovingly dealing with humans. Here we go.
Intercom, Inc.
JUNE 18, 2020
Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Let me back up and share some context. Starting July 1 I’ll be Chairman and Karen will be our new CEO!
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Intercom, Inc.
MARCH 15, 2021
It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. The world is a better place when everybody can be their best,” Karen says. I talked to myself and I was like, ‘What is it that I really need?’” The lesson?
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.
Intercom, Inc.
JULY 28, 2022
In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers. I mentioned some of your previous roles in the intro, but I’d love to hear you talk about your career journey up until this point.
Intercom, Inc.
JUNE 25, 2020
Allyship is something we have been thinking about a lot recently at Intercom. Over the past few weeks on the podcast we have heard from a wide range of voices about the many and varied prejudices and biases that exist within the tech ecosystem. Janeen, let’s start with you. Karen: I love that. I certainly hope so.
Customer Bliss
MARCH 22, 2018
” Claudiu mentioned that he lives by this quote, and I think it’s a phrase that truly embodies what customer experience is about. Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organization.
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