Comm100

MAY 4, 2023

Digital banking provides a host of benefits for the end user, from convenience and 24/7 availability to lower costs. However, there is one factor that can be lost within digital banking which many customers still long for. This is where live chat comes in. Live chat can be very personal.

Customer Experience 52

Customer Experience Customer Relationship Management CRM Customer Retention 52

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. Citizens expect fast, convenient and personalized support.

Government 85

Government Customer Service Customer Satisfaction CX 85

CommBox

MAY 11, 2022

Customer service. Because keeping your customers happy isn’t just good for your karma. A whopping 93% of customers will make repeat purchases from companies that offer excellent service, while 83% feel more loyal to brands that respond to – and resolve – their complaints. It’s good for your bottom line, too. Absolutely.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98

Aquire

SEPTEMBER 30, 2021

So to stay ahead of the competition it is necessary that you implement live chat for ecommerce to improve customer experience and drive more sales. Live chat has changed the way online stores generate sales and is a whole new marketing channel. Why is live chat important for ecommerce websites?

Sales 98

Sales E-commerce Social Media Customer Retention 98

Comm100

DECEMBER 7, 2022

Grown-up surrounded by technology, this generation wants fast, convenient, 24/7 digital support that only an omnichannel approach that includes live chat, chatbots, SMS and social media can truly provide. With live chat, agents can handle multiple chats simultaneously rather than one phone call at a time.

Education 72

Education Social Media Omnichannel Start-ups 72

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. Today’s higher education customer service needs to be student-centric, and that requires a digital-first solution. As explained above, students prefer live chat over any other channel.

Education 52

Education Transportation CX Start-ups 52

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 82

Compliance Education CRM Healthcare 82

Intercom, Inc.

JANUARY 13, 2021

Our mission at Intercom is to “make internet business personal” – to enable online businesses to foster the same sort of relationships with their customers as “brick-and-mortar” businesses. . Do you prioritize efficiency at the expense of customer experience ? The meaning of conversational. The conversation is changing.

Technology 243

Technology Technology Customer Experience 243

CallCare

AUGUST 14, 2023

It’s safe to say that artificial intelligence (AI) is changing the way businesses approach customer services. Thanks to recent technological advances, it’s never been easier for brands to enhance their overall customer experience without having to better train staff or increase recruitment. What is live chat?

AI 52

AI Artificial Intelligence Technology Technology 52

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. In 2021, US banking customers that identified as ‘phygital’ grew by 17%. Step 1: Introduce live chat software.

Omnichannel 79

Omnichannel AI Artificial Intelligence Start-ups 79

Comm100

MAY 20, 2022

Customer service expectations have never been higher. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software. Table of contents.

Customer Satisfaction 75

Customer Satisfaction Sales Education Compliance 75

Comm100

MARCH 23, 2022

Offer fast and convenient support. Today’s financial customers demand speed and convenience through digital services, and credit unions are taking notice. To deliver on this, credit unions are turning to live chat. Live chat gives credit unions an accessible and frictionless path to engage with potential members.

Social Media 92

Social Media Omnichannel Start-ups Technology 92

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Omnichannel customer engagement software offers a solution.

Customer Service 86

Customer Service Omnichannel CRM Contact Center 86

Uniphore

DECEMBER 17, 2021

The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives. on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. Omnichannel experiences are investments in customer-centricity.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Comm100

JUNE 15, 2022

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Automate frequently asked questions to better use agent time.

Customer Service 82

Customer Service Social Media Retail Technology 82

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. This makes it the most direct and efficient way to empower customer self-service.

Gaming 52

Gaming Sales Customer Service Customer Experience 52

Zendesk

DECEMBER 18, 2020

While a rich, modern messaging experience is a technical reality, it may feel out of reach for startups who are, say, establishing a customer support team for the first time. Already, 69 percent of customers use messaging to contact customer service , and the reality is, they will expect this even from startups. Learn more.

Social Media 98

Social Media Retail Start-ups Customer Survey 98

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 89

Customer Service AI B2C Technology 89

Fonolo

DECEMBER 1, 2022

As the name suggests, the main difference between cloud and on-premises software is the location where the software lives. Integrated services mean callers don’t have to repeat their questions, re-explain why they’re calling or undergo multiple security checks throughout their customer service journey.

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Comm100

DECEMBER 13, 2021

They need to offer the convenience of self-serve solutions, while providing personalized support and human experiences. In our digital-first world, live chat serves as the perfect solution to achieve this. Live chat improves member experience .

CX 52

CX Start-ups AI Technology 52

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 79

Education Engineering Compliance 79

Comm100

SEPTEMBER 15, 2022

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer experience, brands need to give their customers choice and convenience. for weak omnichannel performers Decreased cost per customer contact by 7.5%, compared to 0.2%

Omnichannel 52

Omnichannel Customer Service Social Media Government 52

Hodusoft

MAY 10, 2024

That’s because the COVID-19 pandemic made virtual call centers and contact centers a necessity rather than a convenience. Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 66

Customer Service Omnichannel Customer Satisfaction Touchpoint 66

Comm100

JULY 11, 2023

With this in mind, TRU began researching digital communication platforms with a focus on live chat and automation. At first, Comm100 Live Chat was set up to provide prospective students with instant, accessible, and accurate support. Proof of live chat popularity is clear to see – the team now boasts a 4.28

Social Media 52

Social Media Education Compliance Customer Satisfaction 52

Intercom, Inc.

JULY 8, 2020

But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. But until recently, businesses have had to settle for “good enough” customer support. Happier customers and a happier support team. The result?

Social Media 203

Social Media Contact Center Customer Expectations Gaming 203

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Provide Support

JANUARY 27, 2020

In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. However, to offer smooth customer experience you need not only to answer questions and provide correct answers, but also offer your customers convenient for them communication channels. Read more.

Customer Service 75

Customer Service Customer Experience 75

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. So what are the key ways to improve higher education customer service ? This is in part due to the desire for convenience. Table of contents.

Education 52

Education Social Media Omnichannel AI 52

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. Providing good customer service fosters trust and loyalty among clients.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Zonka Feedback

JANUARY 6, 2022

Over the last few years, chat has been one of the top customer service channels with 41% of customers preferring live chat over other support channels. While 47% of customers preferred to contact a company over email. Email and chat communication with customers is convenient, fast, and efficient.

Customer Service 52

Customer Service 52

Zendesk

JUNE 14, 2021

Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps. In a world where the only constant is change, customers expect flexibility.

E-commerce 76

E-commerce Customer Service Manufacturing Healthcare 76

TeamSupport

APRIL 3, 2024

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52