How to Measure the Success of Your Quality Assurance Program with Just 5 Questions
Execs In The Know
APRIL 27, 2021
The best quality assurance programs are designed to keep customer service agents informed about the standards they should be striving to meet, the steps they can take to improve, and how they’re doing on an ongoing basis. 5 Considerations to Run a Successful Quality Assurance Program. #1:
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