Tech Customer Success

5 Things Effective Email Newsletters Have in Common

Customer Think

AUGUST 1, 2023

Source: Canva free Every industry has an abundance of email newsletters. You’ll need an effective email newsletter that people care about. It’s not hard to see why. Virtually everyone checks their email inbox daily, with many people taking multiple looks day and night. Therefore, it’s not enough to just send out emails.

5 Fresh Tactics to Invigorate Your Newsletter

Customer Think

NOVEMBER 24, 2021

Source: Freepik You can accomplish so much by sending email newsletters. You can keep readers updated about your products and the developments in your brand. Of course, there are also the marketing aspects. However, if you want to grow, you have to be willing to try new things instead of reaching into the same old […].

3 Simple Tactics to Boost Your B2B Newsletter Results

Customer Think

JULY 22, 2021

Photo credit: Twenty20 Email newsletters are in again. The business-to-business (B2B) space isn’t any different, with B2B newsletters thriving in the past year. Look around you – everyone is trying to get your email address and add you to their list. Not getting the engagement you were hoping for?

B2B

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

How to Monetize Your Email Campaign Through Paid Newsletters

Customer Think

DECEMBER 22, 2021

Although an undisputed key player in marketing strategy, email campaigns and newsletters are often seen as a means to an end. Paid newsletters can be a subscription service that provides a specific set of customers with such amazing content that they’re willing to pay for it, and […].

6 Tips for Crafting Newsletters that Drive Customer Engagement

ClientSuccess

MARCH 13, 2023

That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests! Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement. Want to build a successful newsletter?

Start-ups

Start-ups Customer Relationship

How To Create A Newsletter That Actually Drives Customer Engagement

ClientSuccess

OCTOBER 7, 2021

Users these days want more than just a weekly or monthly promotional newsletter; they expect to be engaged and catered to. That’s why you need to be very conscious while planning out your newsletter campaign. . Businesses can utilize newsletter campaigns for various purposes. Pick An Interesting Subject Line.

Start-ups

Start-ups Sales

3 Unexpected Ways to Improve Your Email Newsletter Content

Customer Think

MAY 13, 2021

com Sending email newsletters is one of the most efficient ways to keep in touch with your customers and boost brand awareness. Stay with me for three simple tactics to improve the content of your email newsletter […]. Image: twenty20.com

Customer Reach – July Newsletter

Taylor Reach Group

JUNE 26, 2017

Newsletter. Subscribe to our newsletter. Subscribe to our newsletter. Sign up for our quarterly newsletter here: Let us know what you want covered for our next newsletter! Contact centers, customer service and customer experience: news, views and how to's. Apple Business Chat - A Contact Center Perspective .

Contact Center

Contact Center Artificial Intelligence AI Technology

Building a Newsletter Welcome Series from Scratch

Help Scout

AUGUST 22, 2023

Here's how we built our blog email nurture track welcome series. Read the full article

Customer Reach – December Newsletter

Taylor Reach Group

DECEMBER 5, 2017

Newsletter. Sign up for our bi-monthly newsletter here: Let us know what you want covered for our next newsletter! Contact centers, customer service and customer experience: news, views and how to's. Inside this issue: Quality Assurance - Avoiding Gray Areas . Increasing Costs in the Contact Center Due to Increased Efficiency .

CEM

CEM Contact Center Artificial Intelligence Hospitality

5 Things to Consider Before Your Launch Your Email Newsletter

Customer Think

JANUARY 19, 2022

Source: Canva New and established companies are getting on board with email marketing. It makes sense that you want to reach your customers where they spend a lot of time: the inbox. But what kind of information can you share with your readers? Anything they’d find useful or can promote your brand. There’s really no […].

Customer Reach – April Newsletter

Taylor Reach Group

MARCH 27, 2018

Newsletter. Sign up for our bi-monthly newsletter here: Let us know what you want covered for our next newsletter! Contact centers, customer service and customer experience: news, views and how to's. Inside this issue: Call Center, Contact Center and Customer Experience Events - April 2018. Continue reading here.

Contact Center

Contact Center Customer Acquisition Gaming CX

Customer Service Training Newsletter

Customer Service Training

JULY 24, 2016

Subscribe to Deliver; the customer service training newsletter from customer-service-training-helper.com

Customer Service

6 Simple Ways to Improve Your Email Marketing Strategy

Customer Think

MAY 25, 2023

If you’re like most people, your inbox is filled with newsletters […] Below I’ll share some easy ways you can make your emails better. Sometimes, the smallest tweaks can get you spectacular results.

Technology

Technology Technology

How to Craft Compelling Stories to Unlocking True Customer Engagement

Beyond Philosophy

APRIL 19, 2024

We’d love to hear it and might feature it on the podcast and in the newsletter. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. The post How to Craft Compelling Stories to Unlocking True Customer Engagement appeared first on Beyond Philosophy.

Innovation

Innovation CX

Unlocking Customer Insights Mastering the Art of Effective Customer Research

Beyond Philosophy

JANUARY 26, 2024

’ As a result, he has over 283,000 followers and 82,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’. Resources and Links Mentioned: Beyond Philosophy Website YouGov Website Join over 82,000 people and subscribe to Colin’s LinkedIn newsletter ‘Why Customers Buy’.

Customer Survey

Customer Survey CX

Crafting Compelling Stories: The Key to Unlocking True Customer Engagement

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. We’d love to hear it and might feature it on the podcast and in the newsletter. We love them in our news, in our dinner conversations, and even in our commercials.

Engineering

Engineering Education Start-ups Customer Experience

5 Ways to Keep Your Email Subscribers Attention

Customer Think

MARCH 5, 2024

Source: Canva free Email inboxes are flooded with messages: transactional emails, newsletters, product updates, and occasional messages from coworkers and friends. People get more than 10 dozen emails a day, so it stands to reason that very few marketing messages will elicit any kind of mental or emotional reaction.

The List Building Strategies That Grew 251,000 Subscribers

Help Scout

AUGUST 22, 2023

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine. Read the full article

Don’t Apologize to Customers!

Myra Golden Media

AUGUST 26, 2021

I’m asking you because my newsletter offers ideas like this all the time. Today, I’m breaking down what the research says about apologizing, and I’m giving you phrases for expressing “sorry” and empathy. Watch the video. Was This Helpful? If you’re not yet subscribed, sign up here.

Customer Service

Customer Service Customer Experience

Is CX the Loneliest Profession?

Heart of the Customer

FEBRUARY 28, 2023

My friend Dave Seaton’s recent CXPresso newsletter (highly recommended: you can get it at [link] included the lead-in, “CX Is the Loneliest Profession.” I’ve written similar posts in the past. Through our interviews with hundreds of CX leaders, we heard that same theme: being in a small team, the job can get lonely.

CX

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Beyond Philosophy

DECEMBER 2, 2023

’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

AI

AI Customer Experience Management Consulting Education

Welcoming in 2021, the Year of the Vaccine

DMG Consulting

JANUARY 17, 2021

I planned to write a newsletter column about enterprise servicing and investment priorities, but decided to write about innovation and our shared goals as humanity. DMG’s February newsletter will contain the results of the annual survey and the implication of the findings for enterprises. Subscribe to the Free DMG Newsletter.

Healthcare

Healthcare Government Contact Center Innovation

Growth via Massive Customer Experience Savings

ClearAction

MAY 25, 2023

ClearAction.com Experience Leadership Mastery Subscribe to our newsletters: ‘Ease of Work & Business’ Growth for your C-Suite and Board. ClearAction Continuum newsletter : weekly CX ROI lesson and roundup of what’s new and upcoming. Clear Ways to Influence Action for CMOs and CCOs’ indispensable value.

Customer Experience

Customer Experience CX Sales

Create Brand Loyalty through Emotional Connection

MyCustomer Experience

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. 15th Feb 2024 By Colin Shaw Founder & CEO

How to Transform Other People's Opinion of You

MyCustomer Experience

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. 8th Feb 2024 By Colin Shaw Founder & CEO

3 Statements That Guide Customers to the Next Step

Myra Golden Media

FEBRUARY 8, 2021

I’m asking you because my newsletter offers ideas like this all the time. Guide customers to the next step, or bring down the temperature in interactions, and slash talk time by explaining three things: Here’s what we know Here’s what we’ve done Here’s what’s next. Was This Helpful?

Customer Experience

Research: Navigating the Path to Customer Clarity

MyCustomer Experience

FEBRUARY 1, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. 1st Feb 2024 By Colin Shaw Founder & CEO

Three Steps to Proactive Customer Service

Bill Quiseng

MAY 2, 2021

I would send a letter to customers which, in part, said, I thanked the individual personally, included your comments in our weekly internal newsletter and forwarded it to our corporate team so they could recognize the employee on your behalf. Acknowledging a customer’s positive remarks begins to build a relationship.

Customer Service

Customer Service Social Media Education Customer Survey

70+ Online Shopping Survey Questions To Ask Your Customers

SurveySensum

JULY 7, 2023

Newsletter Subscription Feedback Survey When a customer subscribes or signs up for your newsletter it is evident that they are interested in your content. For example, beauty brands like Sephora provide their members with newsletters. These newsletters contain beauty tips, beauty blogs, special offers, and discounts.

Net Promoter Score

Net Promoter Score Touchpoint NPS Retail

70+ Online Shopping Survey Questions To Ask Your Customers

SurveySensum

JULY 7, 2023

Newsletter Subscription Feedback Survey When a customer subscribes or signs up for your newsletter it is evident that they are interested in your content. For example, beauty brands like Sephora provide their members with newsletters. These newsletters contain beauty tips, beauty blogs, special offers, and discounts.

Net Promoter Score

Net Promoter Score Touchpoint NPS Retail

Master the Art of Language: How to Transform Other People’s Opinion of You

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. We could feature your video on the podcast and the newsletter. Listen to the podcast: Let’s begin this week’s issue with a test. It’s simple enough, yes?

Start-ups

Start-ups Customer Experience

What I’ve discovered implementing an AI-driven customer service strategy

Intercom

FEBRUARY 6, 2024

Sign up to our customer service-focused newsletter or follow our CS podcast to ensure you hear our latest thoughts and advice – there’s so much more to come.

AI

AI Customer Service Customer Journey Map Engineering

What are Exit Intent Surveys?

Zonka Feedback

DECEMBER 1, 2021

There could be several reasons why users leave your website without making a purchase, signing up for your newsletter, and even sending a query. 57% of shoppers will abandon the cart if they have to wait more than three seconds for a page to load.

Hey, partner! Introducing new programs for app and service partners

Intercom, Inc.

APRIL 30, 2020

Partner apps get featured in the Intercom App Store and shared through our social channels and newsletters. We send a regular partner newsletter and you’ll also get access to our active partner Slack community where you can connect with other developers and partnership leads. That’s what we’ll do as partners.

Sales

Sales Start-ups Customer Relationship Technology

Introducing Scale – expert advice on driving business growth through customer relationships

Intercom, Inc.

JUNE 16, 2020

To keep up with the latest from Scale, subscribe to our weekly newsletter and tune in to our podcast on iTunes , Spotify , or your player of choice. Answers to top business problems: Get the strategic and practical guidance you need for the challenges you’re dealing with right now. Growth begins with relationships.

Business Growth

Business Growth Customer Relationship Sales

How Unleashing AI to Transform CX Can Be for The Better or Worse!

Beyond Philosophy

DECEMBER 22, 2023

’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

AI

AI CX Management Consulting Education

Memory Mini Series Part 1: Our Behavior is Motivated by What We Recall. So, How Are Memories Formed?

Beyond Philosophy

SEPTEMBER 22, 2022

This newsletter is the first of three I will publish on the subject of Memory. Therefore, one issue of the newsletter won’t be enough. I have written about a few of these before in this newsletter. Memory Mini Series Part 1: Our Behavior is Motivated by What We Recall. So, How Are Memories Formed? Heuristics and Memory.

Retail

Retail Customer Experience Customer Expectations CX

Using IA and CJA to Improve CX

DMG Consulting

MAY 5, 2020

During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. Subscribe to the Free DMG Newsletter. Using IA and CJA to Improve CX. Learn more at www.dmgconsult.com. First Name * Last Name Email Address *.

CX

CX Artificial Intelligence Contact Center Touchpoint

One of The Biggest Mistakes Made Today Is Confusing Inertia With Loyalty

Beyond Philosophy

DECEMBER 8, 2023

’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

Customer Loyalty

Customer Loyalty Management Consulting Education Customer Experience

Do You Confirm? How Uncertainty Costs You Money

Customer Think

JANUARY 19, 2022

One never asks for directions One always asks for directions (or at least is not hesitant to ask) In a past Tips on Thursday newsletter, I wrote about taking the initiative, finding your own course of action, and making a decision based on experience, availability, practicality, etc. There are 2 kinds of people. This mindset […].

Customer Service

Support-ify Wrapped: How can support teams make their numbers pop?

Intercom

DECEMBER 5, 2023

This blog post is repurposed from an Intercom newsletter introduction. Numbers might seem rigid and inflexible, but they can tell a multitude of stories – you just have to choose which one works for your team.

AI

AI Customer Service Customer Experience

6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Beyond Philosophy

DECEMBER 29, 2023

’ As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’ The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.

Customer-Centric Organization

Customer-Centric Organization Management Consulting Education AI

Memory Mini Series Part 3: Why We Forget Things

MyCustomer Experience

OCTOBER 6, 2022

This newsletter is the last of a mini-. Memory is one of my favorite topics in the behavioral sciences, so we did a podcast series on them. 6th Oct 2022. By Colin Shaw Founder & CEO.

5 Things Effective Email Newsletters Have in Common

5 Fresh Tactics to Invigorate Your Newsletter

Webinars

Trending Sources

3 Simple Tactics to Boost Your B2B Newsletter Results

Webinars

How to Monetize Your Email Campaign Through Paid Newsletters

6 Tips for Crafting Newsletters that Drive Customer Engagement

How To Create A Newsletter That Actually Drives Customer Engagement

3 Unexpected Ways to Improve Your Email Newsletter Content

Customer Reach – July Newsletter

Building a Newsletter Welcome Series from Scratch

Customer Reach – December Newsletter

5 Things to Consider Before Your Launch Your Email Newsletter

Customer Reach – April Newsletter

Customer Service Training Newsletter

6 Simple Ways to Improve Your Email Marketing Strategy

How to Craft Compelling Stories to Unlocking True Customer Engagement

Unlocking Customer Insights Mastering the Art of Effective Customer Research

Crafting Compelling Stories: The Key to Unlocking True Customer Engagement

5 Ways to Keep Your Email Subscribers Attention

The List Building Strategies That Grew 251,000 Subscribers

Don’t Apologize to Customers!

Is CX the Loneliest Profession?

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?

Welcoming in 2021, the Year of the Vaccine

Growth via Massive Customer Experience Savings

Create Brand Loyalty through Emotional Connection

How to Transform Other People's Opinion of You

3 Statements That Guide Customers to the Next Step

Research: Navigating the Path to Customer Clarity

Three Steps to Proactive Customer Service

70+ Online Shopping Survey Questions To Ask Your Customers

70+ Online Shopping Survey Questions To Ask Your Customers

Master the Art of Language: How to Transform Other People’s Opinion of You

What I’ve discovered implementing an AI-driven customer service strategy

What are Exit Intent Surveys?

Hey, partner! Introducing new programs for app and service partners

Introducing Scale – expert advice on driving business growth through customer relationships

How Unleashing AI to Transform CX Can Be for The Better or Worse!

Memory Mini Series Part 1: Our Behavior is Motivated by What We Recall. So, How Are Memories Formed?

Using IA and CJA to Improve CX

One of The Biggest Mistakes Made Today Is Confusing Inertia With Loyalty

Do You Confirm? How Uncertainty Costs You Money

Support-ify Wrapped: How can support teams make their numbers pop?

6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Memory Mini Series Part 3: Why We Forget Things

Stay Connected