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Secret Service Turns 20! And The DiJulius Group Is Born, With Superior Customer Service As The Single Biggest Competitive Advantage

The DiJulius Group

Secret Service detailed how we had built John Robert’s Spa, known locally in Northeast Ohio, into a brand with superior customer service as the single biggest competitive advantage. On January 15th, 2003, my first book, Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, came out. Read Full Article.

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How Your Language Dramatically Shapes People’s Opinions of You, for Better or Worse!

Beyond Philosophy

Here are some other key moments in the discussion: 03:21 Colin quizzes Ryan on a few British idioms, and Ryan does okay considering he’s from Ohio. In this episode, we explore the topic of language choices and how you can employ them in your experience also.


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023: Chosen Suffering with Tom Ryan

The DiJulius Group

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of “chosen suffering.” Read Full Article.

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094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Joel Sylvester has an unsurpassable passion for customer service. He has over 20 years of crafting exceptional customer experiences under his belt. Read Full Article.

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Act like a CFO

MyCustomer Experience

It was May 2008 when I was sitting in the luxury board room in Delaware, Ohio. AHow CX Insights Leaders become as powerful as CFO’s. 26th Oct 2021. By Frank Buckler CEO.

CX 52
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Building a Customer Experience (CX) Strategy

CX Accelerator

He is a leader in the “CX Ohio” community and CXPA Columbus Chapter. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Back To CX Accelerator Blog

CX 261
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Four cool customer experience stories you probably didn’t know yet (Part 3)

Steven Van Belleghem

Two employees at an Ohio Dunking Donuts noticed that one of their regulars hadn’t shown up for a while. It’s a simple concept, but the dedication to trash highlights a larger principle: care about every detail and remove things that will hurt the experience. He even missed his birthday – and the cake they had planned to give him.