how-to-guides what-is-omnichannel-a-cx-network-guide Omnichannel Related Topics 
Fonolo
MAY 10, 2023
Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! You can connect with old friends and expand your network by meeting new colleagues who share your passion for excellence. You’ll be glad you did!
Comm100
APRIL 26, 2022
There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. These complications often make service delivery in the public sector far more complex than in the private sector – and yet there is still much more than can be done to improve government CX.
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ECXO
JUNE 20, 2023
CX is everywhere. Businesses want a seamless CX just as they do in their personal lives. Business customers care about what your brand stands for. Employees that are driven by shared purpose and values feel more motivated, engaged and empowered = a better CX. Where B2C goes, B2B follows.
Lumoa
JULY 17, 2023
If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point!
Lumoa
JULY 21, 2022
Therefore, leading networks need to focus heavily on the role of the customer journey and understand this model in order to consistently create a great experience. . This article will detail the importance of customer experience in telco (with a specific focus on the European market) and how it has been influenced by the global pandemic.
Shep Hyken
OCTOBER 29, 2021
She shares how companies can choose the call center software that fits their customer support teams. Omnichannel? . An omnichannel system reduces buyer friction and enhances efficiency. It is extremely viable for customers to reach the right person in charge to guide them through. Call routing . Cloud-based calling? .
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Here’s what they said. We had to listen.
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