Customer Think

SEPTEMBER 8, 2021

Captivate audiences with memorable live experiences and keep them engaged with on-demand content all in one place to accelerate customer journeys.

64

64

Customer Think

NOVEMBER 29, 2022

In the past few years, the taxi app business is booming and unexpected growth has been seen recently. As we know, the whole world is moving for digital and people are opting for a digital option for even booking a taxi. That’s why it has become a fruitful business for making money and has become […].

Technology 64

Technology Technology 64

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. What are on-demand economies? On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets.

Customer Service 52

Customer Service Social Media Manufacturing Transportation 52

Aquire

JULY 16, 2021

United Airlines has soared to new heights with its Agent on Demand customer service platform — providing fliers with easy, contact-free access to real-time information and support. According to the International Air Transport Association, demand for air travel decreased by 65.9

Technology 52

Technology Technology Transportation Innovation 52

Customer Think

DECEMBER 12, 2021

Gone are the days when we had to wait for a particular day & time to watch our favorite television series or visit a restaurant once in a week or month to enjoy good food. Today the technology has turned the tables in the market for good. The evolution of technology has blessed mankind with […].

Technology 75

Technology Technology 75

Hodusoft

JULY 16, 2020

At last, we appreciate the clients and partners who have raised the demand to understand the omnichannel contact center software. The post On-Demand Webinar: How Omni Channel Experience can enhance Customer Engagement? Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement.

Contact Center 52

Contact Center Omnichannel Social Media Business Growth 52

Customer Think

APRIL 10, 2024

The lead generation experts at NetLine just released their “2024 State of B2B Content Consumption & Demand Report,” a meaty 38-page guide based on data from more than 6 million content registrations.

B2B 119

B2B 119

1 to 1

JULY 21, 2015

Customer differentiation also applies to the various ways customers can access a company's products and services - whether they purchase from a physical location or, as 1to1 Media Senior Writer Judith Aquino points out in this week's feature story, through their use on-demand services.

Customer Loyalty 37

Customer Loyalty Customer Service Customer Experience 37

Futurelab

MARCH 22, 2024

They demand top quality, rapid delivery, and low prices. Think you know your customers? Think again. When we started to work on a Voice of the Customer (VoC) programme for a large building materials producer, we arranged a kick-off workshop to develop the roll-out plan with a local team. But our VoC pilot painted a different reality.

VOC 157

VOC Voice of the Customer Sales 157

Beyond Philosophy

MARCH 22, 2024

Likewise, crafting a remarkable CX demands dedicated effort, not a quick fix. Perhaps more importantly, we offer a realistic perspective on embracing the truth: CX improvement demands dedication and a holistic approach. The problem is that there isn’t one for CX improvement. Or guitar, frankly. The post Revealed!

Customer Experience 88

Customer Experience CX 88

Fonolo

NOVEMBER 8, 2022

Without the right preparation, even the most established operations can find themselves struggling with call demand, and trying to stay afloat when faced with an onslaught of customer queries. Anything from current affairs to product launches to seasonal periods can trigger a rise in demand for your call center. Customer Portal.

Contact Center 156

Contact Center Start-ups Technology Technology 156

Customer Think

APRIL 12, 2024

One of the more impressive types of AI generative tools are those that create sophisticated graphics on demand. Like everyone else in the world right now, I’m finding ways to use AI, the latest greatest shiny object. I’ve tried a number of them; so far I find myself spending more time with the “Designer” function […]

AI 72

AI B2B Technology Technology 72

TeamSupport

NOVEMBER 18, 2022

Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022 , overall support demand is rising at an average rate of 11%. Essentially rising support demand will likely hurt your business’ revenue.

Customer Satisfaction 98

Customer Satisfaction B2B Customer Experience 98

Uniphore

DECEMBER 13, 2021

Shaped by the global pandemic, which forced billions to adopt new shopping behaviors, customers are notably less patient, more demanding and more proficient online. Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. They also have more options at their fingertips.

Retail 262

Retail Net Promoter Score Customer Experience NPS 262

Customer Think

MARCH 11, 2024

In the modern business landscape, with demands, technologies, and expectations evolving at a mind-boggling pace, the management of said fleet seems to be subject to ongoing challenges for companies that depend on vehicle fleets.

Technology 52

Technology Technology 52

Futurelab

DECEMBER 27, 2023

The Skill Gap Such demands cannot be met quickly, primarily because they come from the position of misunderstanding. The reality is, that despite sharing a common foundation, CX demands different skills and capabilities. Yet this is rarely the case any more.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157

Execs In The Know

APRIL 22, 2024

Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation. That’s the aforementioned consumer demand for automation and AI. The post The New Transformation appeared first on Execs In The Know.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Innovation CX 52

Zendesk

MARCH 13, 2024

The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market.

AI 138

AI CX Business Growth Innovation 138

Customer Think

NOVEMBER 13, 2023

As the demand for tools and equipment continues to grow, there are increasing opportunities in meeting demand with rentals. In a world where do-it-yourself projects and home improvements are on the rise, the idea of starting your own tool rental business is more appealing than ever.

Technology 64

Technology Technology 64

Logicalware

NOVEMBER 9, 2023

For more details on the future of contact centres in 2024 and beyond, watch Bernardin’s session on-demand. To understand Tanja’s unmissable take on the future of customer experiences, watch her session on demand. To understand Tanja’s unmissable take on the future of customer experiences, watch her session on demand.

AI 69

AI CX Customer Experience Retail 69

C3Centricity

APRIL 23, 2024

The rapid evolution of today’s digital landscape only compounds these challenges, demanding strategic agility and an analytical mindset from today’s marketing leaders. Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% of company revenue to 9.1%

E-commerce 90

E-commerce Social Media Innovation B2B 90

Customer Think

JULY 31, 2021

As we move into a future dominated by on-demand delivery services, customers will become more demanding and it will become hard to convince […]. “Your most unhappy customers are your greatest source of learning.” – Bill Gates Do you know what most successful companies have in common?

Customer Experience 132

Customer Experience 132

Customer Think

JULY 4, 2021

The Gig Economy – Work On-Demand In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires.

Customer Service 132

Customer Service Contact Center 132

Zendesk

JANUARY 23, 2024

And they must do all this while meeting customer demand and keeping labor costs low. Effective scheduling can limit periods of overstaffing or understaffing by accurately predicting demand. Successful businesses grow, and agent scheduling can be the foundation that supports your company through these demand increases.

Outlook 52

Outlook Construction Social Media AI 52

CallCare

JANUARY 31, 2024

The underlying cause of these staff shortages are multifaceted as budget constraints, burnout, and increasing demands for these services all contribute to the scarcity of healthcare professionals. However, the storm of staff shortages has cast a shadow over this light. Have you found this interesting? Click the link here for more information.

Healthcare 59

Healthcare 59

MattsenKumar

OCTOBER 12, 2023

Gain Scalability in Customer Demand As businesses grow, so does the volume of customer queries and support needs. Handling all these demands can become overwhelming and may result in long wait times, frustrated customers, and low customer retention. Today’s competitive business market demands scalability and flexibility.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Customer Think

MARCH 24, 2024

Marketing is defined as the management process which anticipates and satisfies customer demand profitably. A marketing manager should therefore control the assets and process which collectively satisfy the customer to produce the necessary income. But do marketing managers really understand what they are managing? But […]

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52

Fonolo

MARCH 18, 2021

Are there certain times of the day, week, or month when you consistently see spikes in demand? Once you have the data to forecast demand for your call center, align your staffing efforts. Of course, it’s impossible to forecast customer demand and staff your team with 100% accuracy. What is ASA? Strategic staffing.

Contact Center 162

Contact Center Technology Technology 162

Customer Think

DECEMBER 14, 2023

They expect on-demand simplicity with every click, whether hailing a car, grabbing takeout or streaming movies. Renters, primarily comprised of tech-savvy millennials and Gen Zers, demand the same convenient online interactions from property managers. The adoption of property technology has […]

Technology 52

Technology Technology 52

Customer Think

DECEMBER 8, 2022

This should come as no surprise, as consumers have always demanded the breadth of options that comes with sophistication and personalization. (A A recent study found […].

Customer Experience 121

Customer Experience 121

Zendesk

MARCH 18, 2024

In the current landscape of customer service, expectations are skyrocketing, with demands for faster and higher quality service experiences becoming the norm. Zendesk’s Workforce Engagement Management (WEM) solution is best positioned to help companies navigate these challenges.

AI 64

AI Customer Expectations Customer Service 64

Customer Think

JANUARY 12, 2024

Agreement brings together trusted, industry-leading, enterprise-class solutions that deliver on organizations' technical documentation, training and compliance demands

Compliance 59

Compliance 59

Zendesk

JANUARY 30, 2024

Demand generation can be the initial step to building a long-lasting relationship with your customers. If you need a demand-generation refresher: The goal is to generate and nurture leads. If you need a demand-generation refresher: The goal is to generate and nurture leads. So, making a good first impression is critical.

Social Media 52

Social Media Start-ups Sales CX 52

ECXO

MAY 15, 2023

Marketing hyper-personalization and on-demand relevance need interactive content. Implementing a MadTech approach opens the door to many other customer engagement opportunities, such as retail media networks, internal and external data monetization, and on-demand (advertising and subscription) video business models.

Net Promoter Score 133

Net Promoter Score Technology Technology Retail 133

Fonolo

MAY 30, 2023

It can transform the customer and agent experience by aligning staffing levels with customer demand. One way is by eliminating agent idle time using data-driven insights that make it easier to align staffing with anticipated call demand. Real-time adherence ensures that contact centers can react quickly to changing customer demand.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106