UJET

JUNE 3, 2020

Right now, your support team is either mostly or entirely remote. How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions. Remote agents don’t get the same interaction with coworkers or supervisors. Use the Right Technology.

Start-ups 82

Start-ups Technology Technology Customer Experience 82

UJET

JUNE 3, 2020

Right now, your support team is either mostly or entirely remote. How can you manage a dispersed team effectively when everyone is remote? Use Workforce Management and Quality Management Solutions. Remote agents don’t get the same interaction with coworkers or supervisors. Use the Right Technology.

Start-ups 72

Start-ups Technology Technology Customer Experience 72

Customer Think

NOVEMBER 5, 2021

Whether your team is fully or partially remote, remote management must account for various challenges dispersed employees face. A remote team refers to employees who telecommute to work from various locations spread across cities, countries, and even continents. Remote teams offer an array […].

Technology 72

Technology Technology 72

Zendesk

SEPTEMBER 24, 2021

However, remote sales teams have a bigger hurdle when it comes to forging genuine human connections—and not just between sales representatives and customers, but also between one another. For sales managers, the greatest challenge of virtual leadership is learning how to engage, help, and empower a team of reps you don’t share an office.

Sales 52

Sales CRM Engineering Technology 52

Ameyo Callversations

JUNE 5, 2022

The reasons are feasibility, management of employees, accessibility to resources, etc. A virtual call center is a remote center that can be accessed and used anywhere. While opting for a virtual call center, it is necessary to acknowledge the management of remote agents. . DOWNLOAD NOW. Analyze Reports.

Contact Center 52

Contact Center Social Media 52

TeamSupport

MARCH 20, 2020

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more companies have employees working remotely with little to no in-person interaction. And, for every time there's a remote employee, there's also someone who's tasked with managing a remote team.

Sports 80

Sports Customer Service 80

Customer Think

NOVEMBER 23, 2021

Apple Enterprise Management bridges the gap between Apple’s products and the security and collaboration requirements of today’s remote teams. It enables organizations to protect, manage, and connect all of their Apple devices such as Mac, iPad, iPhone, and Apple TV. This sounds like the […].

Technology 64

Technology Technology 64

CSAT.AI

MARCH 18, 2020

This week we are in a new paradigm due to COVID-19, where remote work is a necessity. We are addressing some of the key points to keep in mind to ease managing your remote customer service team. Choose tools that unify your team like cloud project management apps and a digital knowledge base. Lead by example.

Customer Service 52

Customer Service CX AI Customer Satisfaction 52

Taylor Reach Group

OCTOBER 29, 2021

Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers. The shift to remote teams, especially for customer-facing contact teams, is not without its challenges.

Contact Center 52

Contact Center Government Retail Education 52

Qualtrics

DECEMBER 14, 2021

Teams rapidly shifted to remote work and the world was turned upside down. Individuals who were used to relying on in-person interactions – and in-house support teams – had to pivot quickly to become remote employees. Why it’s hard to manage remote teams and employees. And then, 2020 happened.

Customer Satisfaction 26

Customer Satisfaction Customer Service Start-ups Customer Retention 26

Knowmax

DECEMBER 10, 2020

The importance of effective knowledge management to support remote workers.

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52

Qualtrics

MARCH 17, 2020

If building and managing a successful remote team is a challenge you’re facing right now, here are some ideas to help you. Before you hire your first virtual team member, think about what your expectations for remote work will be. You need to find a way to replicate this with your remote team. Lead by example.

Gaming 29

Gaming Start-ups Technology Technology 29

Qualtrics

APRIL 10, 2020

Managers are looking for extra guidance during this unquestionably strange time. Managers want to feel like they can help in any scenario,” says Steve. What's your biggest struggle with working remotely? Buffer's 2019 State of Remote Work Report. Find out how our free and simple-to-use Remote Work Pulse tool can help.

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Uniphore

DECEMBER 27, 2021

The two technology experts discussed the pandemic-fueled shift toward remote work—and how that shift has fundamentally reshaped IT help desk operations and expectations. More remote employees need more remote support. “Remote work is here to stay,” states Sathiaraj. How do you drive user adoption?

Manufacturing 211

Manufacturing AI Engineering Technology 211

Intercom, Inc.

JUNE 9, 2021

It was also my first official week in the People Development Program Manager role, which certainly added to the challenge! . We were going remote. . Our remote onboarding program has come a long way since then. We’re still remote, and guess what? Onboarding virtually can be tough for our new hires. They are: .

Gaming 253

Gaming Engineering Start-ups Sales 253

Fonolo

MARCH 3, 2022

Call center management requires high levels of attention, coordination, and strategy, especially as remote work environments become more and more of a reality. . FACT: 80% of call centers shifted to remote work environments after the COVID-19 pandemic. What is Call Center Management? Remote offices do have their benefits.

Customer Satisfaction 87

Customer Satisfaction Technology Technology CRM 87

Fonolo

APRIL 27, 2020

According to remote work strategist Laurel Farrer , it typically takes six to 12 weeks for a smooth transition from on-site to remote work — that’s under normal circumstances. But the pandemic has forced a transition to remote working virtually overnight. ' says @TaxJar #remotework #cctr #management Click To Tweet.

Contact Center 112

Contact Center Gaming Start-ups 112

Fonolo

AUGUST 5, 2021

Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. What are some common challenges that come with training remote agents? Communication is the main sore spot when it comes to implementing remote training.

Contact Center 159

Contact Center Start-ups Technology Technology 159

Taylor Reach Group

SEPTEMBER 3, 2021

After several months of remote working – a workstyle many contact center leaders would have deemed impossible to implement a year and a half ago – employers are finding it difficult to lure staff back into the office. A lower wage for remote workers shrinks the number of potential candidates. by JD Fairweather.

Contact Center 139

Contact Center Start-ups Technology Technology 139

Uniphore

JUNE 16, 2021

Management gets to feel like they’ve given agents the resources they need, while the reality on the ground looks a little more like this…. 51% of executives are considering a remote/hybrid workforce in 2021* 57% Plan to enable a truly digital workforce with end-to-end automation* 57% of call center knowledge base is still accessed manually*.

Contact Center 204

Contact Center Social Media NPS AI 204

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. It can be managed and maintained with the least expense. will be saved.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Logicalware

MARCH 20, 2024

The COVID-19 pandemic has changed the way we work and live, accelerating the adoption of remote and flexible working across the world. By allowing employees to have more control over their work schedules, they can better manage personal obligations, spend more quality time with family, and pursue personal interests. Who are Flexa?

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Intercom, Inc.

MAY 7, 2020

is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. This episode features conversations with: Loren Padelford , General Manager of Shopify Plus, on how are individual stores coping with their move online.

Sales 210

Sales Retail Government CRM 210

Myra Golden Media

APRIL 28, 2021

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. Thanks to the pandemic, there are more remote agents in the workforce than ever. This helps communicate value for remote agents. Be supportive.

Customer Service 127

Customer Service Contact Center Gaming Technology 127

Intercom, Inc.

DECEMBER 21, 2020

Alongside posts on the thinking behind our latest products and features, we also published essays and podcasts about the challenges posed by the pandemic , how we made the transition to remote work , how we thought about diversity and allyship , and more. The subtle nuances of remote communication. remote conversations.

E-commerce 232

E-commerce Healthcare Start-ups Engineering 232

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. 4 Ways Knowledge Management is Failing Your Call Center.

Contact Center 246

Contact Center Outlook Gaming Education 246

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. We are conducting interviews and onboarding new employees remotely.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Navedas

APRIL 1, 2020

Make managing your remote customer service team easier with CSAT.AI. The post QA, CX and EX for your Remote Customer Service Team – We Can Help appeared first on Navedas.

Customer Service 130

Customer Service CX Customer Satisfaction AI 130

Fonolo

OCTOBER 20, 2022

With so many interconnected touchpoints, remote agents, and constantly changing goal posts, it’s hard to know where to begin. Remote Workers. Now that many agents are working remotely , the personal and the professional are starting to overlap , especially when it comes to technology.

Contact Center 146

Contact Center Start-ups Technology Technology 146

Fonolo

AUGUST 26, 2021

Remote call center environments. Remote call center environments existed even before the COVID-19 pandemic. Many call center managers find it challenging to maintain a sense of community and manage agent productivity in a work-from-home model. Schedule regular meetings between management and agents.

Real Estate 142

Real Estate Social Media Gaming Contact Center 142

Uniphore

JUNE 9, 2021

Reassess your talent strategy in a new lens of “digital fluency” With more than 50 percent of enterprises surveyed anticipating a remote/partially remote workforce post-COVID-19, the digital-first contact center is now a reality—and one that requires a fresh talent acquisition perspective.

Contact Center 246

Contact Center Education AI Start-ups 246

Intercom, Inc.

DECEMBER 17, 2020

We’ve heard from product leaders, e-commerce leaders, and customer support leaders about high volumes, new working practices, and remote launches. Eve Bulman Murphy, Senior Manager of People Development. Padraig Monks, Facilities and Security Program Manager. Today we’ll hear from: Stanley Keegan, Recruiter.

E-commerce 210

E-commerce Entertainment 210

Execs In The Know

MARCH 25, 2022

Although the WFH hybrid model looks different for every organization, the success of the hybrid workplace hinges on organizations’ ability to balance the experience of in-office and remote workers with business goals and objectives. What’s working and not working when employees are remote? Redesign the way you hold meetings.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

Intercom, Inc.

JULY 21, 2021

The COVID-19 pandemic forced a sudden shift to remote working in one of the largest global experiments in the history of work. As parts of the world reopen, the experiment moves to its next phase – adjusting to a post-pandemic reality in which remote and in-office work are no longer “either/or” alternatives. .

Construction 138

Construction Start-ups Technology Technology 138

Intercom, Inc.

MAY 16, 2022

We’ve found that small groups of 5-8 people tend to be big enough to amass varying ideas, but small enough for everyone to still participate fully – that goes for both in-person and remote workshops. You’ll need to decide if you would like to run the workshop in person or remotely. Intercom’s Design Studio in Dublin.

Start-ups 245

Start-ups Gaming Technology Technology 245

Fonolo

APRIL 1, 2021

This year, Jeremy says that the biggest overarching trend he’s seen is focus on the employee experience and how we treat agents and other staff members who have shifted to remote work. Olivia Montgomery is a highly experienced Project Manager and analyst who has a broad range of experience in a diverse range of brands.

Contact Center 142

Contact Center Customer Experience AI CX 142

Fonolo

OCTOBER 7, 2021

The Contact Center Guide to Managing Spikes in Call Volume. With the rise of remote work, retail contact center leaders have to pivot their recruiting and hiring processes to accommodate this growing trend. Technology to support remote work. This is especially true for remote agents. Limited tools and technology.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141