InteractionMetrics

AUGUST 8, 2023

Use our calculator to determine your own survey sample size. How can we get most of our customers to take our survey?” We only need to tag about 370 of them (per customer population) to make an objective analysis. Likewise, you may send your survey to thousands of customers, but we only need a fraction of them to respond.

CX 52

CX Manufacturing Start-ups Customer Feedback 52

SurveySensum

DECEMBER 29, 2022

Did you know “ Indosat did 20 times more surveys in the last 6 months than in the past 1 year?” . So, what did they do? – They shifted to WhatsApp surveys. Now, They can limit the number of surveys sent to each customer. This is the reason why we say → send surveys on the RIGHT CHANNEL. How to create WhatsApp surveys?

Sentiment Analysis 52

Sentiment Analysis NPS Touchpoint AI 52

CSAT.AI

APRIL 19, 2023

Too many tag options also cause problems. Agents are often too busy to sift through an epic list of tags. Consider automatic tagging with the option for agents to add tags when needed, or reducing the tag list. They’ll likely use common ones even if they aren’t the best fit on the list. Now, that’s a nice sandwich.

Sentiment Analysis 71

Sentiment Analysis AI Customer Service Customer Satisfaction 71

Lumoa

APRIL 14, 2023

Lumoa Popup surveys can now accept tags ???? Lumoa allows you to install surveys directly into your site or app, and we call it a “popup” survey. Read more about creating a survey , and then enabling a popup campaign , in our knowledge base. Arrow sign for Topic Impacts – added to this guide.

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

SurveySensum

NOVEMBER 24, 2023

Along with launching NPS surveys and calculating your NPS scores, you also need to take action to improve it. In tag analysis, you will see how the platform can tag every comment automatically. Launch Your First NPS Survey – Sign Up Here For Free! They also set up a survey repetition interval of 30 days.

Text Analytics 52

Text Analytics NPS Customer Retention Net Promoter Score 52

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. Take Action on the Customer Issues.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

CSAT.AI

MAY 3, 2023

5) Improper Tagging When an agent doesn’t use a quality tag the ticket can either be handled by the wrong agent, be shuffled to the wrong place or be lost. As mentioned in our previous article, keep the number of tag options manageable and well thought out. All of this affects mean resolution time and CSAT.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

Intercom, Inc.

AUGUST 6, 2018

The first time we tested personalized video was to encourage customers to fill out a survey on satisfaction and usage. So we used the video to do two things: introduce ourselves and explain how the survey would help us better serve them. Tag the right accounts: You should be intentional about which accounts you’re messaging.

Customer Relationship 148

Customer Relationship Start-ups Education Sales 148

Lumoa

SEPTEMBER 2, 2022

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users: Survey Demos – Examples of the kinds of Surveys that Lumoa offers. Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion.

Close the Loop 83

Close the Loop AI Customer Feedback Customer Service 83

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING!

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zendesk

OCTOBER 31, 2023

Ticket Tagging AI by FreeText AI (Support) enables the auto-tagging of tickets and sentiment analysis using ChatGPT and LLMs. Automate the process of tagging tickets– topics, sentiment, emotion, and criticality–and get actionable customer insights 10 times faster. Automate responses, summarize tickets, and tag assignments.

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

SurveySensum

JANUARY 12, 2023

Did you also send your first customer survey through Google Forms? Then how are you adding logic to your surveys? Yes, Google Forms is one of the most simple and easy platforms to create surveys. And all you just need is internet access to your device and a Gmail id to send a survey. Well, almost everyone has.

NPS 52

NPS Touchpoint Text Analytics Outlook 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

InteractionMetrics

DECEMBER 8, 2023

It comes in a variety of forms: Survey answers to rating questions (e.g., Net Promoter Score) Survey answers to open-ended questions (e.g., “How Don’t address everything at once – because no one wants to take an endless survey. Other times, your survey response rate is too low to establish firm facts. How can we improve?”)

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

CSAT.AI

FEBRUARY 22, 2023

Follow up surveys, which are smart surveys, are built into CSAT.AI You can send smart surveys to prevent oversampling, or based on your own internal tags to track what you want to track. You have the agent agreeing with a score, or not, during the interaction. Sentiment analysis is happening at the same time.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 9, 2024

So, listen to the voices of your employees and leverage their feedback to boost your employee engagement with SurveySensum’s quick and easy-to-design employee survey templates. You can schedule surveys for the same and automate them via an employee feedback tool. Conduct feedback surveys. The main task here is to communicate.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

RateMyService

NOVEMBER 30, 2021

Shorten and customise survey links to make them SMS friendly. The links also store customer info that is pre-filled for them in the survey. This release allows you to shorten, customise and share survey links through social messaging apps or as QR codes. To copy this link, click on share options in the survey builder menu.

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SurveySensum

DECEMBER 15, 2022

Qualtrics is one of the most popular CX software that helps users create surveys and generate insights based on their feedback. It is an advanced survey tool that lets you understand what your customers or employees feel about your business, brand, or services. . Even new users can understand the process and run surveys in no time. .

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

SurveySensum

DECEMBER 19, 2023

In this digital age, the conventional methods of understanding your customers are rapidly evolving, and smart businesses are turning to digital signage surveys to tap directly into the pulse of consumer feedback. What is a Digital Signage Survey? Think about the structure of your survey too.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

SurveySensum

MARCH 3, 2022

It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like website, in-app, social channels, surveys, emails, etc, and stores them in one place. Try SurveySensum’s features by creating a FREE survey. Thematic use themes to tag feedback and sentiments.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types. ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Fonolo

OCTOBER 4, 2022

86% of people surveyed said they would pay more if that price tag came with exceptional customer service. Start with a self-assessment survey for employees, with questions that help to determine where their specialties lie. Customer service and overall customer experiences will improve. How does intelligent call routing work?

Contact Center 87

Contact Center Start-ups Sales Customer Satisfaction 87

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. In-Built Templates SurveySensum offers a wide variety of pre-built survey templates that you can use for market research. You can generate a range of surveys for various industries, including retail, fintech, and SaaS.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Intercom

APRIL 27, 2021

You can group and apply common actions – like tagging, assigning, snoozing, or closing a conversation – and apply them with one click in conversations or internal notes. Apps can pull in articles, surveys, or additional information that you want to send to the customer in the conversation view or from the Business Messenger.

Start-ups 59

Start-ups Customer Expectations Education Touchpoint 59

SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. With industry-specific survey templates and customizable questions, beginners can design and launch surveys in just under 10 minutes. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! The anonymous feedback tool is designed to launch anonymous surveys, enabling users to share their feedback and opinions without revealing their identity. Or seeking higher response rates? Why limit yourself?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

InteractionMetrics

OCTOBER 25, 2023

Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. In fact, despite national awareness around issues of racial equity, employees often respond skeptically to DEI survey questions, making it difficult to succeed from the start. It’s the way an organization conducts itself.

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SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

DECEMBER 1, 2021

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. Survey Volume. Survey Templates.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Intercom, Inc.

JULY 10, 2018

We utilize Intercom’s data platform and tagging function to do this. When we want to toggle a feature for certain companies, we simply search for the companies in Intercom and tag them with the corresponding feature tag we created. Surveys with incentives for users who fill them out. Post-churn call or email.

Non-Profits 106

Non-Profits Sales Start-ups Customer Feedback 106

RateMyService

JANUARY 16, 2021

Use ratemyservice to send bulk SMS or two-way SMS survey requests to your customers. Sending SMS surveys to your customers is easy and consists of 4 steps: Connect to your SMS provider Set up distribution list(s) Choose your survey and distribution method Analyse response rates The video below will take you through each of these steps.

Customer Experience 40

Customer Experience 40

SurveySensum

FEBRUARY 1, 2024

Consider the differe nces between each collection method, for example: Post-purchase surveys capture immediate reactions and pinpoint specific issues. Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JUNE 13, 2021

Let’s take the example of NPS surveys. It lets you set up real-time alerts for your surveys. While basic data analytics with spreadsheets can give some shallow insights, SurveySensum Text Analysis harnesses data from multiple sources such as chatbots, surveys, in-apps, emails, etc., Automation makes redundant tasks easy for you.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

FEBRUARY 28, 2023

The most common method companies use to collect feedback at scale are surveys, including: Customer Satisfaction surveys ( CSAT ) Net Promoter Score surveys ( NPS ) Customer Effort Score surveys ( CES ) Deploying surveys is a foundational part of gathering customer feedback. It helps you prioritize.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83