Inside Customer Service

JULY 13, 2023

I once got a chance to tour the human resources contact center at Starbucks. It would be easy to leave this team member out of the physical tour, but the team made sure she was involved. It would be easy to leave this team member out of the physical tour, but the team made sure she was involved.

Contact Center 187

Contact Center Customer Service 187

Intercom, Inc.

NOVEMBER 17, 2021

Reach and engage more customers with new multichannel transactional messaging, enhanced Product Tours, and an improved email experience. Engage your customers with enhancements to Product Tours. With the latest enhancements to Product Tours you can drive more engagement of your tours with increased flexibility over the user experience.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Customer Think

OCTOBER 31, 2021

Bruised and battered, but not beaten; the Adventure Travel industry is poised to benefit from the coming surge of “revenge travel”. The pandemic has helped us to re-examine what we value, and for many, dust off and prioritize our bucket lists with renewed vigor. To be ready for the new wave of demand, Adventure Travel […].

62

62

SugarCRM

JANUARY 5, 2023

This year’s SugarConnected on Tour offered us the opportunity to see how some of SugarCRM’s customers use and interact with our systems and how they ensure proper adoption rates. We had so much fun at this year’s SugarConnected on Tour! Wrapping It Up. So, what did we learn from our customers this year?

CRM 26

CRM Education Outlook Gaming 26

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Track changes with versioning in Product Tours. Versioning (one of our premium features) is now available in Product Tours as well.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

SugarCRM

OCTOBER 27, 2022

This year’s SugarConnected on Tour was packed full of learning, connection, and (as always) fun! It was a global month-long tour filled with customers and experts sharing experiences, tips and tricks, advice, and best practices on how they use their Sugar products. Theme of the Tour? Customers, Customers, CUSTOMERS!

B2B 26

B2B E-commerce CRM CX 26

CX Accelerator

JANUARY 11, 2021

Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas. While on the tour, Tony was entering the office. He walked right past our tour group, said hi, then sat down at his cube.

CX 266

CX Innovation Contact Center Education 266

Intercom, Inc.

OCTOBER 28, 2020

Once you’ve captured someone’s attention with a banner message, you can now drive a range of actions, such as: Click a CTA, opening a new feature page and triggering a Product Tour. As a result, banner messages can be used in concert with in-app messages or a Product Tour to engage customers in sophisticated ways. Product Tours.

Real Estate 239

Real Estate Start-ups Sales 239

Intercom, Inc.

APRIL 17, 2019

Today, we’re launching Product Tours to help you take your onboarding and retention to the next level. Product Tours are a deceptively straightforward solution. Multi-step pointer messages in a Product Tour. So here’s why we’re so excited about Product Tours. Tours are extremely easy to build.

Engineering 28

Engineering Start-ups Sales Customer Experience 28

CX Accelerator

JANUARY 11, 2021

Erica Mancuso , Director of Offer Management at nThrive adds, "I was so inspired after reading “Delivering Happiness” 7 or so years ago that I booked the Zappos tour on my next trip to Vegas. While on the tour, Tony was entering the office. He walked right past our tour group, said hi, then sat down at his cube.

CX 182

CX Innovation Contact Center Education 182

Qualtrics

SEPTEMBER 6, 2019

The post The Qualtrics University Recruiting Team is on Tour! You can find the whole series here. Want to chat? You can get in touch by checking out Qualtrics Life on Twitter , Facebook , and Instagram. appeared first on Qualtrics.

Engineering 40

Engineering Sales Start-ups Technology 40

Intercom, Inc.

JULY 5, 2022

Initially we only had simple in-app messages and email but over time we added more and more ways to engage customers, such as SMS, Product Tours, Banners, etc. Intercom customers can set up automated messages to engage their customers when they match certain criteria.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Intercom, Inc.

JANUARY 4, 2019

In my talk at the Inside Intercom World Tour , I shared 5 lessons we’ve learned about growing our support team and how to manage making internal decisions and their effects on our customers. No matter how internal a decision you make seems, it always has an external effect on your customers. Don’t make promises. Give your customers context.

128

128

Intercom, Inc.

MAY 28, 2019

. “Great onboarding transforms new customers from fleeting visitors to lifelong power users” The critical importance of onboarding for all businesses is why we built Product Tours. Our customers who use Product Tours see 7x more engagement than email. They also share an inside look at Product Tours. Short on time?

Start-ups 214

Start-ups Engineering Customer Retention 214

Intercom, Inc.

MAY 26, 2022

Product tour: An optional guided tutorial such as a product tour involves helping customers to navigate your product or service after purchase. With product tours, customers can acclimate quickly and they can also help to minimize the learning curve required before customers start benefiting from your product.

Start-ups 118

Start-ups Education Customer Experience 118

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Here are three tactics that have proven effective time and time again: Onboard and educate customers with Product Tours.

Education 239

Education Sales Customer Retention Customer Loyalty 239

TeamSupport

APRIL 12, 2024

Take a product tour or book a demo with us today. Take a product tour or book a demo with us today. Interested in learning more about TeamSupport’s premier customer support solution designed to make agents’ lives easier?

Manufacturing 52

Manufacturing AI Technology Technology 52

Bill Quiseng

MARCH 26, 2022

Mr. Marriott came through on a tour of the property. Since The Henry was a franchise, he did not have to do that during his two-day tour as there are many Marriott-managed properties in Detroit. But what I remember was that on our tour of the property, he made it a point to acknowledge every associate as he had done in Maui.

Hospitality 78

Hospitality Hospitality Customer Service 78

Customer Think

JANUARY 31, 2023

Sadly, most of these demos are traditional show-up-and-throw-up Harbor Tours. I’ll give you a teaser: The punchline is, “Nope, I’m good…” I watch dozens of recorded virtual demos from my prospects and customers. Occasionally, s.

Sales 67

Sales 67

Intercom, Inc.

MAY 30, 2019

Des: We’ve just launched a product recently in Product Tours. Paul: For the launch of Product Tours, the first job of the Tours team is to stay together and listen and talk and listen further, and then start working on better and better and better versions of the product. Unlocking the power of feedback.

Sales 194

Sales Start-ups Engineering Voice of the Customer 194

Conversation Agent

JANUARY 28, 2022

It took Clare Trapasso nine months of scouring the market in three states, touring dozens of homes, losing multiple bidding wars, and rescinding another offer on a fixer-upper that would need more work than they could afford to put in, before she and her partner finally closed on a cute, renovated Cape Cod outside of New York City last year.

91

91

Totango

JUNE 21, 2023

Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction.

Customer Satisfaction 86

Customer Satisfaction Sales 86

Zendesk

OCTOBER 6, 2023

And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Travelers are on the move again, and their expectations are almost as high (maybe even higher) as cruising altitude.

Transportation 52

Transportation Hospitality Hospitality Customer Service 52

Intercom, Inc.

MAY 8, 2018

So we lead with the Article Search app and a content showcase of our product tour videos. Position #2 Content Showcase app, linking to our product tours. Position #2 Content Showcase app, linking to our product tours. For our website visitors, our most important goal was to put product demo resources front and center.

Start-ups 176

Start-ups Sales 176

Intercom, Inc.

JANUARY 20, 2021

When we created our best practices guide to using Product Tours , we interviewed relevant teams – like our Product Marketing and Customer Engagement teams – to learn how they were using Product Tours to proactively inform, educate, and onboard new users. But have you shared that knowledge with your customers?

Education 232

Education Engineering Sales 232

Intercom, Inc.

APRIL 16, 2019

Consider going on a listening tour. If you can, go on a listening tour to identify the top priorities for each team – your SDRs, AEs, relationship managers and customer solutions folks. . “The action of being in sales means there will always be fires to put out” 4.

Sales 177

Sales Sports Start-ups Engineering 177

Intercom, Inc.

JANUARY 17, 2019

At the 2017 Inside Intercom World Tour , I gave a talk about a simple pattern that we were seeing as we built the product and grew the company from 15 people to one over 500. The pattern is this: You find yourself in an undesirable state. You realize that there’s a problem: something’s broken, and you want to fix it.

123

123

Customer Think

AUGUST 23, 2021

We’ll take a whistle stop tour on […]. Picture sourced from ucm.be We all experience some sort of ‘Service’ each day, whether it be contacting a company, shopping online, or even something as simple as buying a coffee. But what makes a service great? And how can it be improved? Service Design!…but

Innovation 82

Innovation Customer Experience 82

Intercom, Inc.

JUNE 22, 2020

Product tours: Product Tours are a desktop-only solution that walk a user through the product UI, highlighting the features they’ll need to be successful. On desktop, Product Tours actively walk a new user through the different parts of the workspace that they’ll need to understand new functionality or complete a task.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Intercom, Inc.

OCTOBER 12, 2022

Smart links to trigger Intercom content types ( Tours , News, Surveys , Articles ). With Checklists, you can create tasks that: Launch a Product Tour. Tooltips support the following kinds of functionality: Plain text. External links . Embedded video and images. Guide your customers to success with Checklists (coming soon!).

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

OCTOBER 22, 2018

The solution is to build your onboarding experience around user value and drive new customers to an ‘aha’ moment, not a tour through product features. Achieving this is more work than the usual tour through the settings screen, but your customers will thank you for it. Here’s how to do that.

Start-ups 188

Start-ups Sales 188

Customer Think

NOVEMBER 24, 2021

When we first toured our new space, John Pattison, OMG's COO said, "It looks like something the 1980's barfed up!" Today is moving day for Objective Management Group. I'm happy to report that thanks to big-time help from PENTA Marketing CEO.

Sales 62

Sales 62

Intercom, Inc.

SEPTEMBER 3, 2020

And that actually didn’t come from feedback people were giving us around the features we have in our mobile apps and SDK today; it was actually feedback we got for Product Tours, which is a product that we launched the year prior and lets you show people around your website, your web app, that kind of thing. Or is it face value?

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Steven Van Belleghem

APRIL 26, 2022

I want to illustrate the higher purpose of Elon Musk’s Starlink company – probably my top favourite visit in this tour – with a story about their custom-made devices for Ukraine. And I really saw a number of this type of companies on our LA tour. SpaceX and Starlink.

Customer Experience 120

Customer Experience Government Technology Technology 120

TeamSupport

DECEMBER 8, 2023

Take a tour of TeamSupport or schedule a time to talk with us today. For example, custom fields can help you structure your support and route requests in a way that works best for your customers and your team. Ready to Explore Your Best Options?

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

TeamSupport

DECEMBER 16, 2020

got back together, even if it was temporarily for a reunion tour. Who knows, it may end up being more permanent than a Reunion Tour. Some because they “miss playing with the guys.” 1 Whatever their reasons, we’ve all felt the excitement when our favorite band from the 80s or 90s [or whatever decade!] 34 th Street.com, Mar.

Gaming 92

Gaming Start-ups 92