Shep Hyken

AUGUST 13, 2021

He writes about how successful, global brands use social media to deliver outstanding customer service experiences. Social media is a powerful tool that can encourage customers to acknowledge a job well done. Social media is a powerful tool that can encourage customers to acknowledge a job well done.

Social Media 129

Social Media Customer Experience Non-Profits Omnichannel 129

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Customer Think

AUGUST 29, 2021

Are you currently using giveaways to grow your business? billion people use social media, so that means there are plenty of ways to engage with your audience using online contests on platforms like Facebook, […]. A whopping 3.96

Social Media 119

Social Media Sales 119

Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. So, what is social selling?

Social Media 111

Social Media Social Listening CXM Compliance 111

Fonolo

MARCH 6, 2020

These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive.

Social Media 122

Social Media Customer Service Contact Center Start-ups 122

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Below are some more CX trends you can expect in the coming year besides using chatbots and providing information transparency. . Poor customer service interactions could lead to a potential loss of business.

E-commerce 83

E-commerce Customer Experience Social Media AI 83

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

CSAT.AI

MARCH 1, 2023

Gen Z is the youngest adult generation, but they are also a growing and desirable consumer demographic. Secret 1: Gen Z Expects Instant Gratification Gen Z is the first generation to grow up in an age of instant gratification. Businesses must decide to be agile , adapting their processes, products, or services as needed.

CX 68

CX Social Media Sentiment Analysis Technology 68

Steven Van Belleghem

JANUARY 10, 2023

The main engine of this growth, TikTok, is now the third largest platform and growing. This model is only poised to grow next year, according to Ogilvy, unlocking new revenue stream for creators that go beyond paid advertising. Building a community will be essential to growing a customer base. Check the report here.

CX 134

CX Entertainment AI Engineering 134

Fonolo

AUGUST 10, 2021

That’s great news because your current customers are the most affordable marketing resource you can tap into — loyal customers are more likely to tell their network to buy from your business. Increasing your social media following to build brand engagement. The Secret Sauce for Increasing Customer Happiness. DID YOU KNOW?

Contact Center 167

Contact Center Customer Service Social Media Start-ups 167

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. A lead source is the specific channel through which a lead first learns about your business. What is a lead source?

Social Media 98

Social Media CRM B2B B2C 98

Logicalware

FEBRUARY 29, 2024

With a growing number of businesses and consumers relying on its specialist services, it needed to find a new way of working to create a more agile and scalable contact centre.  Replacing its outdated, on-premise telephony system to a cloud-based solution has been a game-changer.

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights.

Social Listening 110

Social Listening AI Social Media CXM 110

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. Customer feedback is not just a collection of opinions; it’s a powerful tool for businesses to thrive in a customer-centric world.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Contact centers use a few different metrics to measure customer experience.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. How do we evolve working from home to make it easier, more secure, and efficient for the business and our associates? Here’s what they said. Contact Center Trends 2021.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Zendesk

APRIL 3, 2023

This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. It can also give you a view into what customers actually want from your brand, which can help drive your business strategy. The world of retail is in a time of change. Why does this matter?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Intercom, Inc.

MAY 13, 2022

Lead generation uses marketing to generate interest for a company’s products and services, turning a lead into a prospect and nurturing them down the marketing funnel. A lot of companies incorporate advertising, social media, chatbots, newsletters, and email marketing into their lead generation strategies. .

B2C 118

B2C Social Media B2B Sales 118

TeamSupport

DECEMBER 8, 2023

As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Consider the size of your business and your support team. Scalability Opt for customer support software that can grow with your business.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. Or still not convinced?

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Bill Quiseng

DECEMBER 14, 2015

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. Are you a business owner or entrepreneur looking to use social media for customer service?

Social Media 151

Social Media Customer Service Customer Loyalty Start-ups 151

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

ECXO

FEBRUARY 26, 2024

I’m about to introduce some compelling principles of behavioral science that can be used to shape customers’ decisions. Even better, what if you could use this knowledge to guide people toward making choices that benefit both them and your business? And this led me to write this article. Isn’t that exciting?

E-commerce 114

E-commerce Sales Social Media CX 114

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In 2022, having an excellent customer experience strategy is a must if you want to survive in the cutthroat world of business.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Intercom, Inc.

MAY 7, 2019

From posting in industry-specific Slack communities to republishing on Medium, from targeting industry newsletters to repurposing your content into new formats, the challenge is not coming up with tactics that might grow your audience, it’s figuring out which ones are going to work for you. gigabytes per year. Put simply: have an opinion.

Social Media 222

Social Media B2C Start-ups B2B 222

Logicalware

FEBRUARY 20, 2024

As customers increasingly use diverse channels to interact with organisations, from traditional phone and email to social media, the risk of siloed workflows and lost customer insights grows. Now, let’s dive deeper into the essential counterpart of this strategy: journey orchestration. What is journey orchestration?

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Beyond Philosophy

DECEMBER 10, 2022

Going viral is the goal of any passionate social media poster. Posting your content and watching as the views and shares grow exponentially is the dream for marketers trying to build a brand online. It’s no different with social media. Looking at you, United Airlines.) Check it out here.

Social Media 68

Social Media Management Consulting CX Customer Experience 68

Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. This is because many businesses have had to shift to remote work and rely more heavily on customer support services. between 2021 and 2026.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

Aquire

JULY 20, 2021

But if you’re running a business, it’s also a good time to determine what customer service goals your team should focus on in the next 12 months. One of the most common questions about customer service is on how to measure its success and value to your business. email, phone, social media, or live chat).

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Zendesk

JULY 26, 2022

If you’ve ever been to a sophisticated social event, you’ve likely encountered that strange interaction where one party attendee asks about another party attendee’s job. “Oh,” Business development is often one of those careers. What is a business development representative (BDR)? Everyone nods politely. It’s no wonder.

Social Media 96

Social Media Sales CRM Start-ups 96

Experience Investigators

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The answer and best strategies are backed by science and decades of social behavior. The answer and best strategies are backed by science and decades of social behavior.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

Shep Hyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. This continual repeat business can be key for catapulting your company into greater levels of success! Here are a handful of them: .

Social Media 141

Social Media Customer Expectations B2B Customer Loyalty 141