Intercom, Inc.

OCTOBER 2, 2018

We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Zendesk

JANUARY 5, 2022

Every salesperson is eager to hit their monthly quota—the more sales, the better. But the road to that finish line is reliant on a set of key players: sales leads. Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect.

Sales 105

Sales Outlook Social Media B2B 105

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Knowledge level: as defined by how informed the customer is about a given stage of a buying process or product feature. What Is B2B Customer Segmentation?

B2B 100

B2B Customer Journey Map Social Media Net Promoter Score 100

Zendesk

JUNE 29, 2022

Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales. With so much effort going into gaining initial interest, it’s doubly frustrating when sales leads aren’t immediately ready to buy. How to convert leads.

Social Media 98

Social Media Sales Start-ups CRM 98

Comm100

JANUARY 21, 2021

How many channels offer as many benefits as live chat does for both the customer and business? Live chat software is a tool used to offer real-time support to website visitors. Live chat is typically used by sales, marketing, and customer support. Which leads us on to how live chat can benefit your small business.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Intercom, Inc.

JANUARY 14, 2021

When it comes to making something people want, Hubert Palan always does his homework. If you’re short on time, here are some quick takeaways: Understanding how people differ and what matters to them helps you understand the different markets and tailor your approach to better suit each segment’s needs. A CRM for Product.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Comm100

SEPTEMBER 28, 2022

Before you begin making changes to your service delivery and your staffing practices, it’s important to understand how your organization compares against industry. Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals. Live Chat Benchmark Report 2022.

Customer Satisfaction 95

Customer Satisfaction Net Promoter Score Sales Start-ups 95

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Comm100

SEPTEMBER 19, 2022

Engaged customers mean greater retention, which in turn increases conversions and maximizes revenue. How does all of this work, anyhow? How can your NLP-based chatbot assist you in keeping things on track? How can your NLP-based chatbot assist you in keeping things on track? Natural Language Processing.

Social Media 64

Social Media Artificial Intelligence AI Customer Satisfaction 64

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

CommBox

NOVEMBER 1, 2021

Predictive lead scoring is the process of assigning a value to each person who visits your website or interacts with your marketing strategy. This represents how likely it is that they will become qualified leads and purchase from your company. Predictive lead scoring measures not only what people do but also what they don’t do.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

CommBox

JANUARY 4, 2022

What does all of this mean? If you want to maximize sales, retain more existing customers , and avoid the nasty one-star Facebook reviews, here are seven tips for crafting the perfect customer experience strategy. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. Using these lead generation strategies will help you reach pivotal marketing and sales goals. 21 lead generation best practices to boost sales.

Sales 52

Sales CRM Social Media Start-ups 52

Aquire

AUGUST 30, 2021

What does a small business like that do better than other businesses? Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. Automated individualization.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. No wonder, why a lot of marketing and sales professionals are not satisfied with their conversion rate. Read on and thank us later. What Is Outbound Lead Generation?

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

CallCare

MARCH 9, 2020

By implementing a live chat support system on their website, businesses all over the world are making it possible for an agent to respond to a number of different enquiries simultaneously. In this blog, we look at the impact of live chat on your website and whether it actually works in enhancing the customer experience.

Social Media 52

Social Media Sales Customer Service Customer Experience 52

Comm100

DECEMBER 8, 2020

And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. And that is how they can best be described. Save money, save time, and reduce effort while increasing customer satisfaction. How Can a Chatbot Help My Business? Owning a business is not a piece of cake.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. The customer essentially does all the hard work, but the problem with consumer review sites is that brands have little control over the type of content that’s published.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

SurveySensum

JULY 11, 2023

And you know – great customer experience can make your brand successful. Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. But, how can you build and deliver great customer experiences? You leave the restaurant with a big grin on your face.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Callminer

SEPTEMBER 5, 2017

Find out how you can solve the most common QA challenges facing your call center by reading what our experts had to say below. Much of the responsibility of this falls on QA teams, who must ensure that agents adhere to policies, security, quality, and more. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

SurveySensum

AUGUST 14, 2023

Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on! Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on! Without hesitation, I asked the agent to place the order right then and there.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. And much more… So, are you offering and staying updated with their expectations? Let your Customers Choose WHERE to Reach You- Omnichannel Support Do you know how Zendesk keeps its B2B customers happy?

B2B 52

B2B Customer Experience Artificial Intelligence Omnichannel 52

Comm100

JULY 20, 2021

As a result, they stick with the channels that have worked for them in the past, without putting much thought into whether that channel is also right for their future. As a result, they stick with the channels that have worked for them in the past, without putting much thought into whether that channel is also right for their future.

Customer Service 59

Customer Service E-commerce Start-ups Sales 59

Doing CX Right

OCTOBER 20, 2020

People typically answer this question based on how well a business understands and meets their needs. VoC is a valuable research method that enables you to understand the difference between customer expectations and how well you deliver what they need. Website contact forms?. Website visitor behavior analytics.

Gaming 69

Gaming VOE VOC Close the Loop 69

Execs In The Know

FEBRUARY 16, 2023

Simulation training is quickly becoming the gold standard for organizations of all sizes and industries that want to increase agent confidence and performance. Putting Simulation Training to Work How can you add Zenarate simulation training to your agent training curriculum? Connect with Zenarate’s Team of Agent Training Experts!

AI 52

AI Scorecard Contact Center Compliance 52

Bill Quiseng

MARCH 28, 2016

This week’s blog post is contributed by a very special guest, actually more like a guest star, Nancy Friedman , better known as “The Telephone Doctor.” F ind out more about Nancy and how you can connect with her via her website, email or social media platforms at the end of her post. . Phone calls.

Entertainment 128

Entertainment Social Media Customer Service Customer Satisfaction 128

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Examples of goals for chatbots include: Providing 24/7 support Driving revenue by proactively alerting customers to sales and discounts, qualifying customers, and booking demos. Step 1 – What are your goals?

Customer Service 83

Customer Service Social Media Artificial Intelligence AI 83

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. 1710668672319 AI in Customer Experience – should I stay, or should I go?

AI 52

AI Customer Experience Social Media Machine Learning 52

SugarCRM

FEBRUARY 2, 2022

With so much effort to get those leads, you certainly don’t want to let any drop through the cracks. Find out more about lead management and how to do it below. What Does Lead Management Do? For example, blog posts that help you show up in the search engine results drive traffic to your site. Generate Leads.

Social Media 49

Social Media Sales AI Start-ups 49

Comm100

OCTOBER 28, 2015

Live help is a software as a service that allows businesses to chat, in real-time, with customers who visit their website. Live help is a software as a service that allows businesses to chat, in real-time, with customers who visit their website. Why is live chat important for websites? How much does each call cost your business?

Sales 73

Sales Customer Satisfaction Start-ups Customer Service 73

Hodusoft

SEPTEMBER 20, 2023

If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Read on and thank us later.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. We recently spoke with Farhan to learn more about where the future of customer support is heading, and how understanding customer behavior can help to drive revenue in the future.

B2C 118

B2C B2B Social Media Start-ups 118

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. How has it helped you? We believed in meeting with customers so much that it was actually one of the reasons why we created additional offices.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. I believe that the explanation of one unsuccessful case will give you much more than a story about 10 successful ones. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Lumoa

JUNE 14, 2023

Does it spell doom for your business? In this blog post, we’ll answer all these questions and more. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). But what happens when your NPS score isn’t quite as rocketing as you’d like?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83