Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Gain Expert Insights on Conversational Automation.

E-commerce 130

E-commerce Innovation Compliance AI 130

SugarCRM

APRIL 2, 2024

Sales professionals are curious about integrating this technology into their daily activities and how LLM and generative AI can simplify their workflows and relieve them of some of the mundane tasks that take up the time they could use for actively selling. Remember that your technology should support your processes, not vice versa.

Sales 26

Sales AI CRM Government 26

Zendesk

APRIL 7, 2023

But as the company grew, it became too costly to keep dedicating engineering resources to maintaining these systems. AI is a good example. It can take anywhere from $20K to $100K to build and implement your own AI solution. Training an AI model can take six months or more. In 2012, GitHub moved to the Zendesk CX platform.

Compliance 52

Compliance AI Gaming Start-ups 52

Execs In The Know

JANUARY 8, 2023

Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? Technology and Infrastructure As leaders, we are constantly looking at how to achieve more, for less, and automation is opening the door to more key opportunities.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. How will AI change the future of sales and marketing? AI in Sales.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology. Applications that Improve the Customer Journey.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” At the same time, customers benefit from individualized customer experiences.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. Lexalytics provides semi-custom applications to resolve compliance issues if any. Predictive AI.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SugarCRM

DECEMBER 4, 2017

Your technology will become an integral, proactive piece of your customer engagement strategy, as Brent Leary – Co-Founder and Partner of CRM Essentials – knows. CRM systems need to be extensible, and support a variety of different tools and technologies as part of your broader customer engagement ecosystem.

CRM 50

CRM Artificial Intelligence Sales Compliance 50

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. The third used electronics and information technology to automate production.”. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7 Intelligent technology.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

MattsenKumar

JUNE 3, 2021

Engineers work on strengthening the products by updating software packages and replacing damaged parts. Prioritize compliance. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition. 94% of buyers see refurbished products as a viable option.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Execs In The Know

FEBRUARY 14, 2023

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience across academic, technology, and business circles alike. However, removing supervision also means that the AI might learn incorrect behavior.

CX 52

CX AI Compliance Gaming 52

Sprinklr

AUGUST 6, 2021

Change can be exciting, but it requires vision, tenacity, and the right technology to integrate across the business in order to be successful. It should utilize customizable brief templates, enhanced workflow engines, powerful AI-driven dashboards, and other tools to help you bring your vision to your audience and keep your teams aligned.

CXM 144

CXM Compliance Social Media AI 144

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. One way of reducing Agent Redundancy Rate is to use technology to immediately provide customers with information, links, and resources while they are waiting for an email/chat response from a human.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Sprinklr

OCTOBER 13, 2021

Without the right technology, this can be daunting and you run the risk of missing valuable opportunities to engage. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. . – Paulina Dudzinska , Co-operators.

Social Media 101

Social Media CXM Social Listening Compliance 101

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. AI, automation and machine learning mean solutions are available to meet these expectations – at scale.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Zendesk

SEPTEMBER 30, 2022

FireHydrant (Support) is an incident management platform that provides automation, process compliance, and traceability–integrating the tools you already use today, like Zendesk. KMS AI (Support) leverages AI to help organizations reuse accurate responses and automate standard processes. FireHydrant.

Legal 52

Legal Finance Compliance AI 52

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

ProProfs

JULY 11, 2022

Downloadable, AI-powered reports with statistics. 40+ languages and technologies. Real-time, AI-enabled audio & video proctoring. AI-powered reporting & analytics. Live proctoring, record-and-review proctoring & AI-based automatic proctoring. AI chatbot to enhance the candidate experience.

AI 52

AI Engineering Start-ups Gaming 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

DECEMBER 12, 2019

We’ve also built-in collaboration technology that allows you to seamlessly tag and chat with others without needing to swap between apps and systems. AI to make work smarter and more intuitive. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. Request Demo.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

ProProfs

DECEMBER 1, 2021

The founders of Ada came up with this platform as a fair way for companies to evaluate engineers by assessing their on-the-job skills required for a particular job role. Make sure engineers complete assessments ASAP with enough time to showcase their expertise. ? Easily meets all of your compliance and integration needs. ?

Start-ups 52

Start-ups Artificial Intelligence Engineering Social Media 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

ProProfs

DECEMBER 26, 2022

Assessment Library: Access 150+ expert-designed tests to assess skills, knowledge, personality, cognitive abilities, or safety & compliance awareness. . Delightful Reporting: Get advanced, AI-powered reporting and analytics to accurately analyze learning progress and challenges or easily compare candidate performances. .

Education 52

Education Start-ups Social Media AI 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Start-ups 118

Start-ups Innovation Sales NPS 118

SugarCRM

NOVEMBER 26, 2018

Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment. These new micro-services will be easy to manage and maintain through tools like Kubernetes and other native cloud technologies. I’m very proud of what they do every day for our customers.

Outlook 30

Outlook CRM Machine Learning Compliance 30