Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

CommBox

MARCH 7, 2022

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. To do so, you need to unify all your customer service channels to an omnichannel customer communication solution that supports Google’s Business Messages, like CommBox. .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. To do so, you need to unify all your customer service channels to an omnichannel customer communication solution that supports Google’s Business Messages, like CommBox. .

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Also, collect data from your CRM or customer experience platform. Reverse-engineer the experience you want to deliver. Apply AI technology.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

CommBox

MAY 2, 2022

It’s a mobile conversational channel that allows your business to quickly reach new customers searching for you on the Google search engine or Google Maps. . It works similarly on the Google search engine or Maps. . Besides being multichannel, CommBox’s AI-powered chatbots have additional advantages. . Google Search .

Start-ups 98

Start-ups CRM Engineering Omnichannel 98

CommBox

OCTOBER 11, 2021

Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Go Omnichannel to Increase Your Customer Experience and Sales. Online Shopping.

Sales 52

Sales Omnichannel Social Media Retail 52

SugarCRM

NOVEMBER 2, 2021

Customer satisfaction is the ultimate goal of every CRM provider, and we constantly look for new opportunities to achieve it. Using the SugarPredict AI Engine , we enhanced the Sugar platform to enable marketing, sales, and service teams to learn and adapt more quickly to customer needs. Where Are We Heading?

Sentiment Analysis 46

Sentiment Analysis Customer Service Customer Satisfaction Omnichannel 46

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Now let’s talk about how automation can help in delivering exceptional CX.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Intercom

AUGUST 12, 2021

AI augments support. AI should be deployed to solve the most frequent, simple problems. As we were building that product at TalkIQ, we had a partnership with Dialpad, and what’s funny is one of the founders here at Dialpad was the first engineer that I sat next to some 17 years ago at Google. But it really is unique.

Start-ups 111

Start-ups AI Omnichannel Sales 111

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Instead, contact centers should be integrated with modern-day tools such as CRM, workflow management, ERP, order management, and quality management solutions.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. The tool displays data in CRM and sets triggers accordingly. AskNicely can integrate your CRM to trigger any feedback requests. This NPS tool can integrate with third-party apps.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

1 to 1

AUGUST 30, 2021

Embedded AI analyzes the data and surfaces insights to support executive-level decision making, inform management coaching, and inspire reps to adopt best practices.” Embedded AI can help users understand preferred engagement channels and surface missing contacts. There is tremendous insight to be gleaned from unstructured data.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

1 to 1

SEPTEMBER 21, 2021

Customers are savvier, in more of a hurry, and increasingly want their interactions to be omnichannel. When so many different applications are needed, the process usually involves a lot of cutting and pasting, such as copying information from a CRM into a fulfillment engine. Artificial intelligence can also play a key role.

Sales 26

Sales Contact Center Artificial Intelligence CRM 26

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. SurveySensum SurveySensum is one of the top B2B SaaS Feedback Software out there.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SugarCRM

SEPTEMBER 7, 2021

Some solutions enable you to quickly connect with your customers, no matter their timezone, some allow you to create self-service solutions, such as knowledge bases, and some even power omnichannel communication and support. However, there is almost always a human element involved. It’s hard work and takes discipline.

Customer Service 29

Customer Service Omnichannel Engineering Gaming 29

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. Our Mission.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. The Ups Comm100’s omnichannel ticketing platform gives companies more control and visibility than a regular inbox.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. As we mentioned earlier, customers know the value of their data. It’ll be worth it.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SugarCRM

FEBRUARY 7, 2023

AI adoption has exponentially increased across industries, but not everybody considers it an almighty savior to all CX issues. Only 41% of CX executives today claim they have an AI strategy. In the era when AI mingles its presence in every aspect of our lives, this ratio is on the insignificant side of the spectrum.

CX 26

CX B2C Engineering B2B 26

Zendesk

JANUARY 3, 2023

Investing in artificial intelligence (AI) is investing in your customers. AI can also be powerful in delivering the seamless experience customers demand. Designed to help Gen Z customers manage their money, the app uses an AI chatbot to connect with people in an engaging and entertaining way.

CX 52

CX Finance Artificial Intelligence AI 52

Comm100

FEBRUARY 10, 2022

A high-functioning CRM will help in collecting granular data from customers. An AI-powered chatbot can also handle more complex actions, such as helping a user navigate the website or better interpreting the customers’ grievances. Go omnichannel with your customer support. They help implement personalization at scale.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

UJET

MARCH 22, 2021

We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. For well over a decade, the contact center industry has been putting an overwhelming amount of emphasis on the promise of Omnichannel, which is all about lessening the pain of consumers switching channels.

CX 82

CX Contact Center Start-ups AI 82

Zendesk

MAY 3, 2021

Scale the personalized sales experience you deliver with your sales reps by introducing an automated chatbot powered by AI + Natural Language Processing. All inbound and outbound call activities are tracked directly in the CRM application. Integrate the best AI-engines according to your company’s needs.

E-commerce 52

E-commerce Invoicing AI Engineering 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Using the Listening Engine, you can directly listen and respond to customers. The digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease. SurveySensum. Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Feedback CX Social Media 52

Aquire

SEPTEMBER 14, 2021

This puts automated customer service at the very heart of servicing customers and involves elements like: AI chatbots Email automation Knowledge bases Triggered actions IVR CRM process automation. Once you set up a knowledge base , an AI chatbot, or an automated email sequence correctly, things are likely to go well.

Customer Service 59

Customer Service Artificial Intelligence Construction Start-ups 59

Beyond Philosophy

JANUARY 12, 2022

Also, we discussed how Artificial Intelligence (AI) tackles these challenges and how GroupBy’s new product discovery platform powered by Google Cloud Retail AI is helping digital leaders and merchandisers improve sitewide success metrics and how retailers and wholesalers can democratize AI within frameworks quickly. .

Retail 139

Retail Machine Learning AI Artificial Intelligence 139

Comm100

FEBRUARY 5, 2018

CRM Software. Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? PR Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more.

Start-ups 118

Start-ups Innovation Sales NPS 118

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Company Seeks Omnichannel Customer Support Software.

Social Media 42

Social Media CRM Omnichannel Invoicing 42