Lightico

MARCH 19, 2024

Banks should proactively reach out to customers who may have been affected by mis-selling and offer clear avenues for redress. Technological Solutions: Implementing technological solutions can significantly reduce the risk of future mis-selling. This can include interest rates, fees, loan terms, and customer information.

Finance 52

Finance Compliance Data Entry AI 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Hodusoft

OCTOBER 19, 2023

When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction. Using this strategy, high-priority customers or critical issues can be directed to the priority queue.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

CSAT.AI

DECEMBER 16, 2021

Humanitarian issues and equality are key drivers for customer loyalty in the current climate. Bear in mind not all customers appreciate interacting with a customer service department in another country either. Customer perception is linked to customer satisfaction which is in turn linked to company success.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Fonolo

OCTOBER 4, 2017

This agreement is called the “PSA” or Plan Support Agreement (an inscrutably bland legal acronym, if I ever saw one) and it basically says who’s getting how much of a haircut on which debt. Genesys continues to digest its acquisition of InIn, and announced a major initiative in AI called “Kate”. Making the Most of Customer Feedback.

Contact Center 173

Contact Center Legal Gaming Customer Satisfaction 173

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

SugarCRM

NOVEMBER 7, 2023

Infuse Generative AI Into Your Recommender Tools Recommender tools have been available to vendors for a while already. However, with the emergence of generative AI models , these are becoming powerful tools to take product recommendations up a notch and match buyer preferences even closer. Customer preferences.

B2B 26

B2B B2C E-commerce Engineering 26

CSAT.AI

SEPTEMBER 26, 2018

Though AI is beginning to bridge this gap making it more cost effective to have a stateside call center, it is still generally cheaper per agent in multiple countries outside the US. Technological Tools. Automated system software identifies the nature of a customer call and forwards to the appropriate department.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. AI can automate activities, offer highly tailored customer interactions, and provide important insights.

AI 52

AI Artificial Intelligence CX Compliance 52

Taylor Reach Group

JUNE 13, 2017

This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center. How Artificial Intelligence (AI) Will Impact Live Chat. Live Chat and the Customer Experience (CX). Challenges with Chat.

Contact Center 58

Contact Center Artificial Intelligence Legal AI 58

Fonolo

FEBRUARY 2, 2023

If so, you need to familiarize yourself with the latest tools and technology. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Read on to find out!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? Lynn is the Chief Customer Officer of CX consultancy ClearAction. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. She has a command to write on call center software and new technologies used in contact centers. Lindsey Havens. Nicholas Piël. Jack Barmby.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. Using artificial intelligence (AI)-powered reports, managers can forecast call volume, identify trends, and route calls appropriately.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Zendesk

JANUARY 19, 2022

Knowledge bases are indispensable tools for customer support teams, especially as companies scale. Use knowledge bases to minimize agent effort, decrease resolution time, and improve customer satisfaction. HR and legal policies. External knowledge bases are self-service portals for customers. Onboarding.

Engineering 52

Engineering Legal Customer Satisfaction AI 52

Aquire

FEBRUARY 2, 2022

Customer self-service is any option customers can use to resolve an issue or get answers to their questions without the help of a business’s human agents. This usually includes various digital mediums and technologies, like help centers, FAQ pages, forums, and chatbots. Higher satisfaction. Chatbots and conversational AI.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

CommBox

OCTOBER 29, 2021

We’re proud to work with our customers as we continue on our mission to help companies move to digital and automated customer communication at scale,” said Eli Israelov and Yaniv Hakim, Founders and Co-Chief Executive Officers of CommBox. served as legal counsel to PSG, and Raz, Dlugin & Co. and Europe.”. About CommBox.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. Thus, we had the freedom to explore and capitalize on all the trends we saw and all of the tectonic shifts we’ve seen in how internet businesses acquire, engage, and support their customers. That’s been fantastic.

Start-ups 118

Start-ups Innovation Sales NPS 118