Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. In the last year, we’ve really invested in machine learning and AI to shift the discussion from “What are my customers saying?”

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Execs In The Know

AUGUST 12, 2024

By continuously analyzing this feedback, businesses can identify trends, uncover pain points, and implement changes that enhance the customer journey. Datamark captures all data from customer interactions into Microsoft Power BI, a data visualization tool. Contact us for personalized solutions to your unique business challenges.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. Is the ecosystem of customer engagement tools and technologies integrated and seamless, or are they siloed? Also, new tech solutions such as AI and machine learning have been getting a lot of attention. CX is a tough business.

CX 121

CX Customer Experience Education Machine Learning 121

Callminer

FEBRUARY 27, 2019

Customers are very responsive to positive and negative treatment, and a little can go a long way for both.” — Nick Metka, CEO of Insight, The Essential Guide to Voice of the Customer , Gainsight; Twitter: @gainsighthq. Choose a customer survey methodology that aligns with your brand. Leverage SMS for customer feedback.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Experience Investigators

APRIL 23, 2024

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Cultivate a proactive environment by inviting employees to share ideas on improving customer interactions.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Aquire

AUGUST 12, 2021

That way, you can get conversations going between you and your customers, and facilitate discussions among customers themselves as well. This innovative campaign from Zoom, a competition for users to create their own virtual background, is a prime example of how social media can act as a rich source of user generated content.

Social Media 98

Social Media Retail Customer Survey Entertainment 98

Zendesk

MARCH 19, 2021

If you want to improve your company’s response time to support that data, you might incorporate AI technology, like our AI-powered Answer Bot , to send prompt responses. Related read: Can’t get enough customer satisfaction research? Download our customer satisfaction research fact sheet. Innovation and learning.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

SurveySensum

FEBRUARY 19, 2024

Below are The Tips to Make Your Business Customer Centric: Below, we have explained beneficial tips in a step-by-step manner to help you better implement this key principle: Know Your Customers/Audience: Firstly, you should know what your customers are and what types of people are expected in the future.

Innovation 52

Innovation Social Media Technology Technology 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

Sentiment Analysis 52

Sentiment Analysis CX Text Analytics AI 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. However, research shows most customers still value an emotional connection with the people fronting the organization. CX is a tough business.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Here, we see an example of Lumoa’s AI performing regression analysis.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 13, 2023

Certainly from the customer’s point of view. The advent of AI powered by sophisticated algorithms has transformed mechanization from a customer service hindrance into a potent tool for improving customer satisfaction. In the context of customer experience, automation takes on an even more significant role.

Customer Experience 52

Customer Experience Customer Satisfaction AI Retail 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. It’s a versatile solution that simplifies feedback collection and enhances the overall customer experience. Best Features It lets customers share thoughts through email, SMS, kiosks, and apps.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Help Scout

APRIL 27, 2021

When you’re a mission-oriented company providing solutions to the social or environmental problems that face our world, your product can only achieve impact when your customers are successful. Upstream Tech was founded by Marshall Moutenot and Alden Keefe Sampson with the mission of innovating in an underserved space: Conservation and water.

Machine Learning 45

Machine Learning Touchpoint AI Technology 45

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

OCTOBER 16, 2024

80% of companies that have experienced positive growth use customer surveys to gather customer feedback, compared to 58% of non-growth companies. Find out with product feedback business survey questions. By continuously acting on feedback, you drive innovation, enhance satisfaction, and foster customer loyalty.

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

Hodusoft

NOVEMBER 27, 2024

Word of Mouth Marketing To understand the power of customer loyalty, every business needs to keep the words of Chip R Bell, a noted American author and consultant in customer loyalty and service innovation, in mind. This improves convenience for customers and allows businesses to respond quickly to inquiries.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Zendesk

OCTOBER 20, 2023

Establish customer feedback methods to amplify the Voice of the Customer That leads to the next step: collecting feedback to amplify the Voice of the Customer. You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

FEBRUARY 24, 2022

Qualaroo is a unique customer feedback tool. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. The app helps you ask the right question to the right user using its innovative proprietary survey widget. Best features. Best features. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 28, 2024

No additional software is required; effortlessly incorporate your existing tools and distribute surveys directly using this employee feedback software. Text Analysis Harness the capabilities of AI-driven Text analysis. It allows the creation of surveys with optional anonymity. month, with a free version available.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. to help you make the most of your NPS survey. It has innovative branding and customization options. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Zendesk

APRIL 1, 2021

Customer experience is emerging as a critical differentiator, able to drive or destroy brand loyalty. Fifty percent of customers surveyed in the Zendesk Customer Experience Trends Report 2021 said customer experience was more important to them now than it was a year ago.

B2B 52

B2B Sales CRM B2C 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Zendesk

FEBRUARY 7, 2024

Understand their reasons for churning Next, you must understand why the customer left and your customer churn rate. Lean on your data to identify patterns in customer behavior, browse negative reviews , and conduct customer surveys or request feedback to gain insights into their experiences.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Sprinklr

JULY 22, 2021

So, that 1-star review for your product doesn’t mean one unhappy customer, it’s also potentially costing you the next one. Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products. Download Now.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. So that’s been really cool and fun.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It does not provide its users with many custom survey templates. Now that we know a bit about Qualtrics, let’s deep dive into the Medallia platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52