Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand. So, if you’re not doing that, you should be.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. We’ll explore how Generative AI is changing the very fabric of customer interactions, while balancing this automation with emotional intelligence.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

VOZIQ

NOVEMBER 20, 2023

To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses. How should CXO’s be thinking about Generative AI?

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Fonolo

MAY 23, 2023

Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Helpt

FEBRUARY 14, 2024

This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. Predictive analytics also mean preempting and predicting issues or upsell and cross-sell opportunities.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

DMG Consulting

APRIL 11, 2022

Surveying applications can work in two ways – by directly soliciting feedback through omni-channel surveys and/or passively analyzing voice and text-based interactions, social media posts, online reviews, customer/employee forums, etc.

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

SugarCRM

MARCH 28, 2024

Tracking and Capturing Leads : Robust CRM solutions allow manufacturers to capture leads from various sources, such as website interactions, social media, marketing campaigns , and trade shows. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Aquire

SEPTEMBER 18, 2021

Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels. Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Hodusoft

FEBRUARY 29, 2024

A revolutionary call center should employ predictive analytics, monitoring tools, and proactive outreach to identify and resolve potential issues before they impact the customer. Customers today communicate through various channels, such as phone, email, chat, and social media.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Zendesk

SEPTEMBER 5, 2023

Regardless of whether a customer initiates a conversation via business text messaging , social media, or email, the contact center agents have access to the entire customer history, including previous interactions and context. Agents can stay organized and effective regardless if they’re working over the phone, social media, or SMS.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

DMG Consulting

MAY 2, 2021

Digitization should be very compelling for contact center and enterprise executives, as once customer inquiries are in a digital format (email, chat, SMS, messaging, social media, etc.), they become much easier to automate.

Contact Center 74

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 74

SugarCRM

APRIL 13, 2023

Where Does Generative AI Come in? The rise of ChatGPT has put generative artificial intelligence (AI) and AI more broadly into the spotlight. AI analyzes and works with existing data to mimic human intelligence, whereas generative AI, a branch of AI, can ‘learn’ from data patterns without human direction.

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. Privacy, data collection, leveraging AI machine learning, and creating the right hyper-personalization strategies certainly take some planning.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Hodusoft

OCTOBER 19, 2023

Technology integration can further assist in reducing costs in your contact center- Automation Tools: Implementing automation tools like Chatbots, virtual agents, and AI-powered systems in contact centers helps in the efficient management of routine and repetitive tasks. It is equally important to forecast future costs.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

SugarCRM

MAY 3, 2022

Learn more about them through social media responses, Google Analytics, or customer surveys. Even if you don’t catch subscribers right as they’re cleaning out their inboxes, we help you create entire campaigns that monitor their engagement along the entire journey and gauge their buying interest through predictive AI.

B2B 40

B2B Real Estate Social Media Predictive Analytics 40

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

SurveySensum

JANUARY 26, 2022

For example, about 40% of customer experience-centric organizations believe AI tech to be exceptionally significant in helping with decision-making and giving out recommendations to employees, which in turn helps you to predict what the customer requires and this helps you to improve the overall customer experience for the customer.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

SugarCRM

JANUARY 6, 2022

With inbound and outbound email marketing tools, social media management capabilities, AI-driven predictive analytics, and even Google Ads management tools, Market has you covered for all your marketing channel needs in one simple to use cloud solution. Closing Thoughts .

Predictive Analytics 44

Predictive Analytics Social Media CRM Sales 44

Fonolo

DECEMBER 5, 2018

April saw a deal with Afiniti around predictive analytics and behavioral pairing. Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? In March, a new program that allows companies to route their calls directly to Avaya, who will act as a virtual network operator.

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media. It also supports multiple distribution channels, including email, social media, and website embedding.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. Find out more about the CommBox smart customer communication solution.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

C3Centricity

AUGUST 15, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.

Technology 90

Technology Technology Predictive Analytics Social Media 90

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Hodusoft

NOVEMBER 24, 2021

Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools. Social Media.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

Shep Hyken

JULY 8, 2022

AI bots will continue to automate simple support tasks. The role of AI in customer service has grown exponentially in recent years. Watson claims that IBM customer service AI robots answer customer questions with 95% accuracy. Predictive Analytics will help businesses to stay ahead and provide high-touch CX.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Lumoa

JANUARY 11, 2022

Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103