Intercom, Inc.

MARCH 1, 2022

As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. We want to quickly deliver product updates and new features to you, our customers – like we always have. “As Why we’re hosting a virtual event.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

Sales 78

Sales Customer Experience 78

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Advanced ticketing workflows to drive efficiency.

Start-ups 249

Start-ups Customer Experience Customer Service 249

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! Lumoa Product News for January 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started!

AI 83

AI Start-ups 83

Intercom, Inc.

NOVEMBER 3, 2021

As the number and complexity of features and infrastructure grows, improving alerts is usually way down the priority list”. Naturally, this approach doesn’t scale very well, but as the number and complexity of features and infrastructure grows, improving alerts is usually way down the priority list.

Engineering 209

Engineering Start-ups Customer Experience 209

Intercom, Inc.

DECEMBER 10, 2019

But the fact that it’s a discussion at all highlights how little we actually know about the relationship between outputs and outcomes, how the causal relationship between product and profit, so to speak, can be so ambiguous. It also allowed for us to begin with features, and then quickly see which ones had an impact and which ones didn’t.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

MAY 25, 2022

Yes to all the above. We support 100% retention to give engineers all the data they need as we build out new features or debug production issues”. Crucially, for the most valuable transactions, we support 100% retention to give engineers all the data they need as we build out new features or debug production issues.

Engineering 252

Engineering Technology Technology Customer Experience 252

Intercom, Inc.

AUGUST 13, 2020

Teams can now use Intercom to efficiently provide conversational support for all types of questions, from simple ones to the most convoluted ones. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features.

Engineering 211

Engineering Gaming Sales Customer Feedback 211

Intercom, Inc.

AUGUST 9, 2022

“We’re honored to see so many Intercom customers featured in the Cloud 100” This is a challenging time for many businesses – as companies brace for an economic downturn, strong customer engagement and retention is even more crucial. We’re honored to see so many Intercom customers featured in the Cloud 100, as well.

Innovation 211

Innovation Customer Relationship 211

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. One of the key benefits of Totango is its ability to improve efficiency. We love data-driven insights.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Intercom, Inc.

SEPTEMBER 6, 2022

No one gets it right all the time. Once you accept that you’re not going to get it right all of the time, you can adjust in one of two ways: Try to correct mistakes before you ship them, taking steps to validate or check your work. This is the seventh post in a series exploring our product principles. Managing complexity.

Engineering 138

Engineering Start-ups Gaming Sales 138

Intercom, Inc.

AUGUST 24, 2022

Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations. That’s not all you’ll experience at New at Intercom.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. . Making the most of this opportunity requires the tools of tomorrow. What to expect .

Innovation 209

Innovation Sales Customer Relationship 209

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. content Lumoa Product News for March 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Lumoa joins Netigate Exciting news! Lumoa is now apart of Netigate. Thanks for reading!

Start-ups 83

Start-ups AI Voice of the Customer 83

Fonolo

FEBRUARY 14, 2023

Consider how IVR systems direct incoming callers to their appropriate channels, all without human intervention. After all, callers are looking for a frictionless experience with your call center, and automation is a great way to accomplish that. After all, an agent who enjoys their daily work is more likely to provide good service.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Intercom, Inc.

JULY 6, 2022

In addition to the exciting new products and features mentioned above, we’ve also launched some additional updates we’re excited to share with you. Our all-new Inbox is built to handle the volume, speed, and scale of internet business. Let’s dive in. Connect, engage, and activate with two-way SMS.

Start-ups 210

Start-ups Customer Retention 210

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. Let’s get started! There is no need to purchase the entire package which means more savings.

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Beyond Philosophy

APRIL 25, 2024

They are good at telling the story of how it all started with the organization. This feature gets mentioned a lot on TripAdvisor because it’s interesting and unexpected. Employ all the tricks. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature.

Engineering 78

Engineering Education Start-ups Customer Experience 78

ECXO

APRIL 29, 2024

he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series — Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest Lynn Hunsaker, CCO at ClearAction Continuum. Join us on May 15th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Discover a quicker method!

CX 64

CX VOC Innovation Start-ups 64

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Enterprises often require such complex systems to manage their operations effectively, and these platforms provide an all-in-one solution. Often many stake holders and decision makers are involved specially in B2B.

CX 105

CX B2B Compliance Sales 105

TeamSupport

JULY 13, 2023

Who's the most famous bot of all time? TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact. Sign up for beta !

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Sales 52

Sales Customer Feedback Start-ups CX 52

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Choose a customer support solution that offers omnichannel support, allowing your team to manage and respond to customer inquiries consistently across all channels. Ready to Explore Your Best Options?

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. This makes personalized, efficient, and more empathetic customer experiences accessible for all companies in a way they’ve never been available before.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? We are going the cover the following points- What is inbound call center software?

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Totango

NOVEMBER 14, 2023

” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. We see the value of this activation in our businesses, and we’re excited to make it available to all our customers.”

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

Execs In The Know

APRIL 28, 2024

With over 400 acres featuring private lakes and waterways, the Summit venue offers an array of amenities. Ten resort restaurants featuring a variety of unique culinary experiences. Reserve your stay through our exclusive room block to ensure you’re at the heart of all the excitement. An expansive 30,000 sq.

CX 52

CX 52

Customer Service Life

DECEMBER 20, 2023

As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Feature Requests – When customers want our product to do something it wasn’t designed to do. I aim to review the feature request tickets at least once a month to understand what customers are asking for.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Hodusoft

DECEMBER 30, 2021

Top Multi-Tenant IP PBX Features and Benefits to know in 2022. Let’s understand the features of multi-tenant IP PBX software that you must have in 2022 to stay ahead of the game in this competitive market. The advanced features in this platform offer superior interaction for customers and partners in real-time.

Omnichannel 119

Omnichannel Technology Technology Gaming 119