Release Notes: 2018 Archive
Help Scout
AUGUST 22, 2023
Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article
archives 
From the Archives: Losing a Customer Means…
Customers That Stick
SEPTEMBER 22, 2014
…we have failed. Failed to listen closely enough. Failed to communicate effectively enough. Failed to provide enough value. Not every customer lost is a failure. Customers’ needs change. Some customers move out of the market, some lose the ability to pay, and some simply no longer need our product or service.
Customer Service 
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Turn Payments Into Personalization: Unlock the Value of Transaction Data
Trending Sources
Complaints determine customer relations
MyCustomer Experience
JANUARY 15, 2024
CSA-Archive/istock Businesses are not philanthropic institutions; they exist to make money in the form of profit. To make money, businesses. 15th Jan 2024 By Nicholas Watkis Principal Consultant
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Students being scammed by fake landlords
The Customer Service Blog
OCTOBER 29, 2023
To see hundreds more articles click here to visit our archive BBC reporter Gordon Smart has produced a fascinating TV programme which exposes the growing problem of scammers who pretend to be landlords in order to steal thousands of pounds from unsuspecting students and their parents. Click here to watch this programme.
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The Institute of Customer Service Annual Conference and Awards 2024
The Customer Service Blog
JANUARY 4, 2024
To see hundreds more articles click here to visit our archive Click here for more details about the event and to book your tickets.
Welcome to National Customer Service Week 2023
The Customer Service Blog
OCTOBER 2, 2023
To see hundreds more articles click here to visit our archive Monday The Future of AI Tuesday Service with Respect Day Wednesday Customer Service as a Profession Thursday Driving Sustainable Growth Friday Service Recognition Day Various merchandise items and resources are available relating to the week.
Shakespeare's 20 most Inspirational Quotes
The Customer Service Blog
MARCH 22, 2024
Othello To see hundreds more articles click here to visit our archive “Strong reasons make strong actions.” King John 20. How poor are they that have not patience? What wound did ever heal but by degrees?”
New offence for assaulting shop workers
The Customer Service Blog
APRIL 12, 2024
To see hundreds more articles click here to visit our archive Yvette Cooper, Labour's shadow home secretary said: "Labour has been calling for tougher action against those who assault shop workers for more than 10 years. The Tories opposed and voted against our plans for better protection. Why has it taken them so long to act?"
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Post-purchase customer service in online shopping
The Customer Service Blog
JULY 8, 2023
You can read the article by clicking here To see hundreds more articles click here to visit our archive His article in on the subject of the importance of post-purchase customer service in online shopping.
Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more
Intercom, Inc.
NOVEMBER 30, 2022
Deletion of archived contacts, where previously an archived contact needed to be unarchived before being deleted. Improvements to Conversation API: improved pagination, better request payload type consistency and higher granularity when it comes to conversations part types. Creation of quick reply buttons, available in our bots.
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Top 10 Inspirational Quotes of Benjamin Franklin
The Customer Service Blog
DECEMBER 2, 2022
To see hundreds more articles click here to visit our archive. “Glass, china, and reputation, are easily crack’d, and never well mended.” Wish not so much to live long as to live well.”
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4 ways to train customer service skills without awkward role playing
Inside Customer Service
JUNE 8, 2023
Here's an old video from the archive that shows what happens when people try to do more than one thing at once: What can you do instead? That's because a role play scenario requires participants to split their attention between two tasks. One is the skill they are trying to practice and the other is the character they are playing.
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Which banks are best for customer satisfaction?
The Customer Service Blog
AUGUST 19, 2023
Research Methodology Every six months, around 1,000 customers of each of the 16 largest personal current account providers in Britain, and around 500 customers of each of the 11 largest personal current account providers in Northern Ireland, are asked if they would recommend their provider to friends and family and the results are compiled to give (..)
Royal Mail - yet more bad news
The Customer Service Blog
FEBRUARY 29, 2024
To see hundreds more articles click here to visit our archive It estimated the company could save between £100m and £200m a year if delivery days were cut to five per week, and between £400m and £650m if there were just three postal days per week. Another option would be to extend the number of days it takes for most letters to be delivered.
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What are the best and worst hotels in the UK?
The Customer Service Blog
JANUARY 17, 2024
The score given is calculated using a combination of factors including overall customer satisfaction and the customer’s likelihood of recommending the hotel chain.
20 Brilliant Quotes about Success
The Customer Service Blog
NOVEMBER 22, 2023
John D Rockefeller To see hundreds more articles click here to visit our archive RuPaul Andre Charles “If you want to succeed you should strike out on new paths, rather than travel the worn paths of accepted success.”
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M&S show the power of good customer service
The Customer Service Blog
SEPTEMBER 8, 2023
For more details visit: [link] To see hundreds more articles click here to visit our archive Jo Causon, CEO, Institute of Customer Service This article first appeared in The Grocer magazine, and we acknowledge their ownership of the copyright in the article.
WINNERS ANNOUNCED: 2022 European Contact Centre Awards
The Customer Service Blog
NOVEMBER 23, 2022
To see hundreds more articles click here to visit our archive. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its rating. Click here to see the winners of this year’s Awards.
Finalists Announced for 2022 Customer Satisfaction Awards
The Customer Service Blog
NOVEMBER 11, 2022
You can view all the finalists by clicking here The Awards categories are as follows: Cabot Financial - Employee Engagement Strategy Ipsos - Best Use of Customer Insight Kantar - Best Customer Experience Paragon Customer Communications - Best Application of Technology Pension Insurance Corporation - Customer Satisfaction Innovation Best Customer Satisfaction (..)
The horrors of a UK 'Staycation'
The Customer Service Blog
AUGUST 29, 2021
To see hundreds more articles click here to visit our archive. This programme features The Grand Hotel in Scarborough which is also owned by Britannia Hotels. You can watch this fascinating TV programme on BBC iplayer by clicking the link below: The Great British Staycation?
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The 8 Best Inspirational Quotes of Boris Johnson
The Customer Service Blog
MAY 29, 2021
To see hundreds more articles click here to visit our archive. “There is absolutely no one, apart from yourself, who can prevent you, in the middle of the night, from sneaking down to tidy up the edges of that hunk of cheese at the back of the fridge.” “I
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The Godfather - 20 best inspirational quotes
The Customer Service Blog
DECEMBER 17, 2022
Don Altobello To see hundreds more articles click here to visit our archive. Santino (Sonny) Corleone “Power wears out those who do not have it.” Calo “The richest man is the one with the most powerful friends.”
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Reading list: Lessons learned about people management
Intercom, Inc.
APRIL 6, 2020
Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.
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EXPOSED: the dirty little secrets of the takeaway delivery industry
The Customer Service Blog
SEPTEMBER 23, 2021
You can watch the programme by clicking here To see hundreds more articles click here to visit our archive. This investigation for BBC Panorama exposes the unpleasant secrets of the takeaway industry.
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Spreading cheer with new integrations
Zendesk
NOVEMBER 30, 2023
Every call, whether inbound or outbound, can be recorded, archived, and retrieved whenever needed. Nightfall Data-at-Rest Scanner (Support) helps you scan all data-at-rest that is stored in your Zendesk account across tickets, comments, and file attachments, including HTTP Archive (HAR) files.
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Just how bad is the British postal service?
The Customer Service Blog
DECEMBER 31, 2023
© 2023 Darren Bugg To see hundreds more articles click here to visit our archive When the public are paying so much money for letter delivery these days, the least they can expect is that their letters actually arrive on time!
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Shock News! Meerkats are NOT advising Putin!
The Customer Service Blog
MARCH 2, 2022
© 2022 Darren Bugg To see hundreds more articles click here to visit our archive. I seriously thought that these were real meerkats that could really talk - and they were advising Putin on his military strategy!!
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Are we being conned with Shrinkflation?
The Customer Service Blog
JANUARY 21, 2024
To see hundreds more articles click here to visit our archive The important thing is to read the label carefully, but this is not always easy for a busy customer in a supermarket environment.”
Is Business Coaching a Con?
The Customer Service Blog
MAY 7, 2023
A Very British Cult' (BBC TV documentary) Click Here Sam Allardyce Sacked from England Job for accepting £400,000 bung (plus his involvement in numerous dodgy tax avoidance schemes) Click Here To see hundreds more articles click here to visit our archive then I'd strongly recommend you watch this thought-provoking BBC documentary first. '
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A formal apology to Lidl
The Customer Service Blog
AUGUST 18, 2022
Darren To see hundreds more articles click here to visit our archive. So this 90 pence will go a little way towards refunding all the extra money you overcharge me, virtually every time I visit one of your stores. However if you do want your 90 pence back, you know how to contact me. Yours faithfully.
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Is your bank ripping you off?
The Customer Service Blog
JULY 23, 2023
To see hundreds more articles click here to visit our archive The table below shows the massive profits banks have made recently, as a result of not passing on the increase in interest rates to their customers.
Top 10 Inspirational Quotes of Salman Rushdie
The Customer Service Blog
AUGUST 12, 2022
To see hundreds more articles click here to visit our archive. “A purpose of our lives is to broaden what we can understand and say, and therefore be.” “If If my child had prejudice in his head, I'd be ashamed. I would see it as my failure as a parent.”
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WHY ENTERPRISES CAN TRUST AMEYO
Ameyo Callversations
AUGUST 30, 2022
Accessible Archiving and Retrieval. There are various rules and policies regarding archiving of clients’ information. Ameyo provides an accessible way to archive information and retrieves it on demand. Furthermore, it stores it in a compressed version to ensure optimum space usage.
The 20 most inspirational quotes of Andrew Tate
The Customer Service Blog
APRIL 6, 2023
To see hundreds more articles click here to visit our archive “You are never going to have any of the things you want if you do not get them yourself. Nobody cares about you enough to do it for you.”
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New consumer rules to help people in debt
The Customer Service Blog
NOVEMBER 15, 2023
Hayley Louise James Senior research fellow, Aston University This article is republished from The Conversation under a Creative Commons license To see hundreds more articles click here to visit our archive
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Ditch the 'experts' - you don't need them!
The Customer Service Blog
FEBRUARY 11, 2023
© 2023 Darren Bugg To see hundreds more articles click here to visit our archive In the words of Peter Drucker: "The aim of marketing is to know and understand the customer so well, the product or service fits him and sells itself."
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Best Chat Practices for Ecommerce Brands
ModSquad
MARCH 5, 2020
Archive every chat transcript. So save, archive, and back up every chat conversation with customers or vendors. It pays to keep those old chats archived. Keep up with this demand and put your chat infrastructure to use on every layer of service. Here are a few tips on how your ecommerce brand can make the most of live chat.
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Under Redaction! Why Companies Can’t Seem To Get It Right When It Comes To Recorded Data
Callminer
AUGUST 19, 2019
Ensure automated PCI compliance for audio and text-based interactions because sensitive numeric data is removed for post-call, real-time and archived historical interactions. Share transcribed calls and audio with secure confidence in and beyond the contact center that sensitive personal information has been removed. Why Redact?
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Prepayment meter 'premium' to be scrapped
The Customer Service Blog
MARCH 15, 2023
To see hundreds more articles click here to visit our archive Hunt has recently come under growing pressure to cancel the rise, which was set to come into force from 1st April as the country grapples with the cost of living crisis. Some of the information used in this article is taken from PA Media.
Facebook reviews or FAKEbook reviews?
The Customer Service Blog
APRIL 23, 2023
To see hundreds more articles click here to visit our archive They claim that: "By taking this action against fraudsters, we are going after the source of the problem and shutting down these fake-review businesses."
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Six ways a distributed marketing platform can boost social media compliance for financial services advisors
Sprinklr
OCTOBER 22, 2021
Capturing and archiving all social activity. Challenge 3: Capture and archive all social activity. Integration with WORM compliance tools is another feature that can help you meet regulatory needs for archival records (e.g., Common compliance strategies you need to think about include: Ensuring compliant content at scale.
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Ten inspirational quotes of Mahatma Gandhi
The Customer Service Blog
AUGUST 13, 2021
To see hundreds more articles click here to visit our archive. “If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning.”
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How misinformation affects what we buy
The Customer Service Blog
JANUARY 5, 2024
Giandomenico Di Domenico Lecturer in Marketing and Strategy Cardiff University This article is republished from The Conversation under a Creative Commons license To see hundreds more articles click here to visit our archive
Best Chat Practices for Ecommerce Brands
ModSquad
MARCH 5, 2020
Archive every chat transcript. So save, archive, and back up every chat conversation with customers or vendors. It pays to keep those old chats archived. Keep up with this demand and put your chat infrastructure to use on every layer of service. Here are a few tips on how your ecommerce brand can make the most of live chat.
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