articles why-is-your-staff-turnover-so-high 
Fonolo
JULY 14, 2020
But many contact centers had yet to take advantage of the many benefits that come from offering your contact center agents flexible working arrangements. I should note that for the purpose of this article, we are talking about flexible scheduling of hours, not working from home arrangements — although this has similar benefits.
Shep Hyken
JULY 29, 2022
This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He shares the best practices for improvement can make a huge difference to your first call resolution rate. .
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Fonolo
OCTOBER 26, 2022
When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction scores ? To get a real sense of how things are going, don’t just look at your customers; look at your agents. If they’re motivated, your customers will likely feel satisfied. Everything goes downhill.
CSAT.AI
DECEMBER 1, 2021
An October article from NPR introduced us to skimpflation and its results: “Domino’s is taking longer to deliver pizzas. Retail, fast food, hotels, customer service agents – these are not high level, career type jobs. They have high turnover and often a younger workforce. This year it hit 144% turnover.
Callminer
MARCH 9, 2020
Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. This article describes how the process can be simplified with software and what you can do get the best scheduling solution for your organization.
Customer Service Life
AUGUST 1, 2022
This article was originally published on CustomerThink and is being reposted with the permission of the editor. It wasn’t until a bit later that I read the following quote from former airline CEO and author of “Moments of Truth,” Jan Calzon where he says: “If you’re not serving the customer, your job is to be serving someone who is.”.
Lumoa
AUGUST 8, 2023
By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. This shows the tangible, bottom-line benefits of listening to your customers.
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