Remove blog ai-for-email
article thumbnail

AI & CS: Innovate or stagnate

Totango

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

article thumbnail

How Emotional Intelligence Drives CX Success

Uniphore

Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable Emotion AI ?assesses

CX 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

article thumbnail

New year, new CS: 2023 recap and what’s to come in 2024

Totango

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

article thumbnail

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

If you’re reading this blog post, you are probably one of them. At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email.

article thumbnail

Customer Service Life Updates – February 2020

Customer Service Life

3 Ways to Bridge the Gap From Training to Proficient Customer Service – Early in my career in customer service we had a ticketing system with a “QA” feature and every email new agents composed had to be approved before sending. Is email support still alive for your company or are other channels taking its place?

article thumbnail

A Fair Guide to the Best Customer Service Automation Software

Comm100

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.