SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

CSAT.AI

JULY 13, 2022

If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog . Use them often” – Micah Solomon 8 Internal Customer Service Best Practices , Micah Solomon blog.

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Win the Customer

SEPTEMBER 5, 2023

In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it. Brand Image and Reputation : Social media is a powerful tool for shaping and managing a brand’s image and reputation.

Social Media 59

Social Media Customer Service Entertainment Customer Loyalty 59

Doing CX Right

SEPTEMBER 19, 2020

Is it strictly the companies we buy from or do consumers have a responsibility in achieving a positive outcome too? Don Miguel Ruiz’s best-seller, The Four Agreements , focuses on positive change drivers. Make sure your personal brand is what you want to project. Provide positive input as well as your complaints.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Totango

FEBRUARY 23, 2024

The first months in a leadership position are critical to setting the tone for your future with the organization. Karen has a unique story as she joined Totango right after the company updated its positioning narrative and completed a brand refresh. years on average.

Start-ups 97

Start-ups Business Growth Sales 97

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.

Start-ups 222

Start-ups B2B Customer Service 222

SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. You also can’t wait to tell your friends about it, spreading positive word-of-mouth.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

JANUARY 25, 2024

Moreover, 76% of individuals surveyed express a greater trust in content shared by “normal” people than by brands. Not to mention, earned media, including word-of-mouth and peer-to-peer referrals, drives a whopping 4x brand lift compared to paid media. To find these brand advocates, use simple CX metrics like CSAT and NPS.

NPS 52

NPS Customer Feedback Gaming Social Media 52

SurveySensum

SEPTEMBER 6, 2023

To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. This is where brand advocacy comes into play. What is Brand Advocacy? But who can be your brand advocates?

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. When employees are satisfied, they find meaning in their work, feel a sense of accomplishment, and enjoy a positive work environment. So, what is the solution here?

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand. But what is customer feedback and why is it so important?

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Totango

MARCH 8, 2022

Some brands set up their customer success communities to enhance their customer support or to support their marketing efforts. Giving CS companies promotional opportunities to position their brands as thought leaders, generate leads, and plug software products (within the limits of the community’s policies on promotions).

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

Totango

JULY 28, 2021

Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Promoting your position in the right places.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

Win the Customer

JUNE 13, 2023

This psychological phenomenon, rooted in our innate desire to conform and belong, can be harnessed to positively influence customer perception and loyalty. In this blog post, we’ll explore how embracing the Bandwagon Effect can lead to a more enriching customer experience.

Customer Experience 52

Customer Experience Social Media Innovation Customer Loyalty 52

Fonolo

AUGUST 11, 2020

Everything and anything from your products to brand voice and color will impact how customers feel about your business. The fact is that all the marketing and positive reviews in the world count for little. Here are some factors that influence customers’ experience with your brand: Price. Social Media. Demographics.

Social Media 87

Social Media Sports Sales CX 87

Intercom, Inc.

MAY 8, 2018

Encourage visitors to engage with our brand and content. Next, our blog is a popular destination for website visitors, so we wanted to spotlight a subscription form. Position #2 Content Showcase app, linking to our product tours. Position #3 Mailchimp Capture app to capture blog subscribers. Continue to iterate.

Start-ups 176

Start-ups Sales 176

Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

SurveySensum

NOVEMBER 16, 2023

By being strategically positioned, on-page surveys provide real-time insights into customers’ experiences , preferences, and potential issues. Brand Example SurveySensum smartly uses on-page surveys to get user opinions while they’re using the platform. Brand Example Zonka uses side tab surveys to gather and analyze the feedback.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Lumoa

MARCH 10, 2022

Imagine if a customer submitted a question about your product got a personalized response saying “Hey, we received your question and thought it was really insightful, so we answered it on our blog!”  . And an appreciated customer is a customer much more likely to stay with your brand. 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Beyond Philosophy

JANUARY 19, 2015

Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. and Israeli business schools, represents large data sets covering online word-of-mouth, offline word-of-mouth, brand equity, and customer brand research. consumers, compared to 3.7

Sports 143

Sports Social Media Technology Technology 143

SurveySensum

JANUARY 30, 2024

A few months ago, I interviewed candidates for the Customer Experience Head position in our team. This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company.

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Execs In The Know

OCTOBER 9, 2023

Reflecting on 2023, it’s evident that AI has made monumental strides from both a consumer and brand perspective. But across the undulating positives and negatives, there remains no question that AI will play a significant role in the future of businesses everywhere. So, will AI be our new superpower or our substitute?

AI 52

AI Customer Service CX Technology 52

TeamSupport

JULY 20, 2020

“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.” 1 This blog is inspired by Technical Support Excellence , a report by Service Excellence Research Group, LLC.

Net Promoter Score 98

Net Promoter Score B2B NPS Customer Satisfaction 98

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. These positive feelings tend to spread. It created a positive memory for her. Customers today are bombarded with brand images and messages nearly everywhere they turn, which can lead to them giving yours the Heisman.

Sports 167

Sports Transportation Gaming Customer Loyalty 167

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. It’s important to understand the differences between the two and how to use both to build your brand monitoring strategy. What is brand monitoring?

Social Listening 87

Social Listening Social Media CXM AI 87

Win the Customer

SEPTEMBER 8, 2023

It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. A superior CX sets you apart.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

CSAT.AI

DECEMBER 21, 2022

1) This story from Shep Hyken’s blog about an Ace Hardware manager and an elderly customer is a heartwarming one that resulted in a nine year long tradition. . They give customers a positive story they want to share about a brand. But there are the wonderful ones that keep the seasonal spirit alive and well. Tis the season! .

Customer Service 86

Customer Service Sentiment Analysis AI CX 86

Totango

JANUARY 22, 2024

At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. But now, market conditions demand a pendulum shift towards lifetime value creation and continued investment in brand building.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Win the Customer

SEPTEMBER 7, 2023

In this blog post, we’ll explore how the McKinsey Matrix can be applied to optimize customer interactions and drive sustainable growth. This includes factors like product quality, brand reputation, and customer service. Surprisingly, this matrix can be adapted to enhance customer experience strategies.

Customer Experience 59

Customer Experience Innovation Customer Satisfaction Customer Service 59

Zendesk

NOVEMBER 15, 2021

Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. And 83 percent of consumers say they will not do business with brands they don’t trust. 83 percent of consumers say they will not do business with brands they don’t trust.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. Understanding Customer Satisfaction At its core, customer satisfaction is a reflection of how content and fulfilled your customers are with their experiences with your brand.

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score NPS Customer Loyalty 59

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Blog content. Video content and ads. Video chat.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Zendesk

JUNE 21, 2023

Brand advocacy can be a very effective tool for businesses looking to get the word out and expand market reach. There are several different types of brand advocates, all of which can positively impact your business. What is brand advocacy? Benefits of brand advocacy What is a brand advocate?

Social Media 52

Social Media Net Promoter Score Education Construction 52

Fonolo

MARCH 28, 2023

They also share and compare their experiences with your business against the biggest brands in the world. If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. Excellent customer experience is a must and should never be overlooked.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

SurveySensum

FEBRUARY 7, 2024

Motista reveals a significant trend: a remarkable 71% of individuals recommend a brand influenced by the emotions it triggers in them. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it. – Forging emotional bonds. How To Do It?

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

Execs In The Know

NOVEMBER 22, 2022

The current hiring environment for customer service agents with native speaking skills is one of the toughest positions to hire and retain; imagine what that will look like in a few years. It’s no secret that companies are struggling to backfill positions and locate talent, especially native or bilingual speakers.

Contact Center 98

Contact Center CX Technology Technology 98