blog building-best-class-customer-self-service-experience 
Intercom, Inc.
DECEMBER 14, 2022
Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Configure your messenger in the way that best anticipates and meets your users’ needs.
Intercom
JANUARY 11, 2024
A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less.
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Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.
Callminer
APRIL 21, 2020
Build a diverse team. Employees are different, based on their unique work and life experiences. The best approach is to take failure as a lesson. Dylan is the Head of Growth Marketing at Netomi , a Conversational AI for Customer Service company. This is highly effective and boosts your productivity and creativity.
Execs In The Know
FEBRUARY 16, 2023
Zenarate clients experience clear, tangible benefits that include: 56% Faster Speed to Proficiency 22% Higher Conversion Rates 33% Higher CSAT scores 32% Lower Employee Attrition Take, for example, Western Union – a Zenarate customer who has deployed Zenarate simulation training worldwide in multiple languages.
Beyond Philosophy
MARCH 31, 2015
Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface? Are they central, and primary, points of contact and interaction, where well-trained branch staff can build relationships and long-term value? Are they both? Are they neither?
CommBox
JANUARY 4, 2022
Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis.
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