Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Miscommunications. Technical Problems.

Technology 118

Technology Technology Start-ups Customer Experience 118

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Qualified lead: A qualified lead is a prospect that meets certain criteria for being considered an actual paying customer. Read on and thank us later. What Is Outbound Lead Generation?

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play. The main goal?

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

SurveySensum

JUNE 19, 2023

You know what they say, ‘A satisfied customer is the best business strategy of all’! Think about it: when a customer is satisfied with your business, they’re more likely to stick around and become a loyal customer. This shows how much businesses fail to meet the expectations and needs of their customers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Bill Quiseng

MAY 18, 2015

This week’s guest post is from Rhonda Basler , director of Customer Engagement at Hallmark Business Connections. I have been a longtime fan of her blog so I’m honored that she is sharing her customer experience insight here. What does it take for your business to create remarkable experiences for your customers?

Customer Loyalty 156

Customer Loyalty Social Media Customer Satisfaction Customer Retention 156

Totango

JANUARY 17, 2019

Customer retention is vital to the health of your business. In order to run a successful enterprise, you have to think in terms of customer growth and expansion. The digital transformation of business has given customers more choices and greater freedom from long-term arrangements. Customer nurturing.

Customer Loyalty 74

Customer Loyalty Social Media Customer Retention Start-ups 74

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. What is personalized customer service? Why should I personalize customer service?

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

AI 52

AI Customer Experience Social Media Machine Learning 52

Intercom

JANUARY 11, 2024

A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less.

Customer Service 86

Customer Service CX AI Start-ups 86

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . You’ll find tons of great content on all things SaaS, including customer success.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . You’ll find tons of great content on all things SaaS, including customer success.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

SugarCRM

JUNE 16, 2022

Consumers today have a wealth of options; this puts immense pressure on organizations to ensure they deliver a consistently great customer experience to ultimately build long-term and profitable customer relationships. Here are three essential strategies for improving your customers’ experience: 1.

CX 26

CX Sentiment Analysis AI Machine Learning 26

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Mentor Questions.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

ProProfs

MARCH 19, 2021

Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build upon them for improvement. Only soft skills can help nurture interpersonal relationships, build trust, and achieve goals through cooperation and support.

Education 52

Education Start-ups Business Operations Construction 52

Totango

OCTOBER 25, 2022

Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. We’ll share four essential keys to structuring a customer success team.

Sales 95

Sales Customer Satisfaction Start-ups CRM 95

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52

Intercom, Inc.

FEBRUARY 22, 2018

From converting trial users into customers, to helping those new customers find their ‘aha’ moment with your product, to keeping them coming back to experience it again and again, we’ve been fortunate to host some of the brightest minds in this space over our podcast’s 100-plus episode run. Nailing that is really paramount.

Start-ups 194

Start-ups Education Engineering Sales 194

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional. ” This is where the emotional component comes into play.

CX 52

CX Customer Loyalty Education Customer Retention 52

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. In this blog, we will explore the same.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

SurveySensum

OCTOBER 27, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Later the conversation shifted much deeper into Customer Success and how can someone become one!

Education 59

Education Start-ups Customer Relationship NPS 59

Totango

MAY 22, 2020

Perhaps your business is just beginning to dip its toes into the wave of the future—or, perhaps you already have a remote Customer Success team, but recognize that there is room for improvement in their communication or operations. Best Practices for a Remote Customer Success Team. However, it also presents some unique challenges.

Start-ups 62

Start-ups Technology Technology 62

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. You wouldn’t want to deploy automation for a customer who has specifically requested a human touch, for example. But if there are ideal use cases, there are also stumbling blocks to avoid.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

ProProfs

DECEMBER 27, 2022

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce. . This blog post discusses a central piece of the puzzle for every sales hiring or training process – sales assessment. Deliver Engaging Sales Training & Boost Retention . With that said, let’s jump into the post.

Sales 52

Sales Retail Gaming Start-ups 52