Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. ” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Inside Customer Service

SEPTEMBER 23, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. Hyken answered a number of important questions in our interview: Why do customers leave a business? (:48)

Customer Loyalty 147

Customer Loyalty Start-ups Customer Service Customer Experience 147

Customer Think

JANUARY 20, 2023

With the technological growth, the WordPress web development platform currently has several advantages as a content management system. Since of its ease of use, even inexperienced website administrators and business owners may add blog articles, add photographs, and post videos. WordPress is […]

Technology 72

Technology Technology 72

Totango

FEBRUARY 23, 2024

For example, a CMO doesn’t just solve marketing problems — but business problems, too. CMOs can’t focus solely on the marketing team; rather, they must focus on how they can work with and support their cross-functional peers to increase growth, profitability, and other business goals.

Start-ups 97

Start-ups Business Growth Sales 97

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” This is what businesses need to survive in today’s environment. However, we also found that most CS and sales leaders believe their business requires a more transparent and coordinated pre- and post-sales strategy to accomplish this goal.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

Comm100

JANUARY 2, 2024

Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Where every interaction is both efficient and tailored to the customer’s needs.

AI 72

AI Customer Service Gaming Innovation 72

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In this blog, we’ll look at the keys to building a customer-centric roadmap.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

ClientSuccess

FEBRUARY 14, 2023

In this blog post, we’ll discuss how empathy can help businesses bridge the gap between customer satisfaction and meaningful engagement, plus tips to incorporate it into your strategy. How do we develop empathy? One of the best ways to develop empathy is to practice active listening. What is empathy?

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

CSAT.AI

JULY 13, 2022

Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog .

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Totango

FEBRUARY 9, 2024

It ensures your business maintains a strong field position, denies any losses, and fortifies your financial end zone. It’s like a well-executed offensive strategy, where upsells, cross-sells, and expansions are the tactical plays that advance your business down the field, securing victories beyond the initial customer acquisition.

Outlook 108

Outlook Customer Acquisition Start-ups Customer Retention 108

Zendesk

SEPTEMBER 6, 2023

From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics. But as Tade Anzalone of Calm points out, it doesn’t have to be this way.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. Develop content that directly addresses your target audience’s pain points, preferences, and needs. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

NOVEMBER 27, 2023

Check out four highlights from the conversation, and listen to the podcast for more tips on how you can leverage digital CS to drive value to your customers and scale your business. Health scoring: Don’t set it and forget it Customer health scoring is the foundation of a good digital CS program.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Totango

NOVEMBER 10, 2023

But, to make growth a reality for their business and to make the effort work within the organization, customer success has to make it “real” in business terms. From education curriculum and problem resolution to business planning, your customers connect with each other and colleagues facing similar challenges and opportunities.

Customer Journey Map 97

Customer Journey Map Construction Touchpoint B2B 97

Chip Bell

NOVEMBER 17, 2020

First, thank you Chip for allowing me to offer this guest blog. Most business owners and leaders want to provide experiences that drive customer engagement, loyalty, and referrals. These leaders and 140 others shared their insights on positioning their businesses to maintain customer engagement and loyalty throughout the pandemic.

Net Promoter Score 111

Net Promoter Score Customer Experience E-commerce NPS 111

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Sales and Marketing : Strong communication skills and a positive company image play a crucial role in attracting new clients and growing your business.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

TeamSupport

AUGUST 24, 2020

Quality data—and the right customer experience management tools–-enable you to view what is actually happening in your support operations, spot trends, and ultimately make good business decisions. This blog series explores how to interpret key data and implement strategies as a result.

B2B 97

B2B Start-ups Customer Experience Management Customer Service 97

ClientSuccess

DECEMBER 5, 2022

. • Gain insights into customer needs in order to develop better offerings. The value in CABs is most often realized in regulated industries or with complex products and business models like enterprise software. Even in the beginning stages of a business, it’s important to create an early customer advocacy CAB.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. Manage Business Reviews. Totango’s Presentation Builder tool uses a visual approach to presenting and sharing customer outcomes and goals collected from account data in Totango.

83

83

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. There are graceful ways to get to know your prospective customers and develop real relationships with them. Yes, it absolutely is.

B2B 98

B2B Sports Social Media Healthcare 98

VOZIQ

DECEMBER 17, 2020

We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. These blogs have garnered significant appreciation from your fellow readers. COVID-19 is probably a once-in-a-lifetime catastrophe that has brought the business world to its knees. companies is more than 23%.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. Businesses have introduced new customer service outsourcing strategies amidst the COVID-19 pandemic, resulting in changes to client and customer experiences.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Fonolo

MARCH 28, 2023

Because even though most businesses work hard to offer excellent service , today’s savvy customers notice so much more. They also share and compare their experiences with your business against the biggest brands in the world. Customer experience managers in the contact center have never mattered more.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Totango

JANUARY 22, 2024

In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Whether you are launching a business, seeking to grow a startup, or stewarding an established company, it’s worthwhile to pause occasionally and answer a fundamental question.

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Emojis mean business: The characters transforming business messaging. Above all, thanks for reading, sharing, and listening to our content.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

VOZIQ

OCTOBER 17, 2023

Businesses are intricate, and so are the day-to-day operations critical to a company’s success. Stuck In The Present: Why Most Leaders Are Unprepared For The Next Wave Of Growth- Forbes Th e blog discuss es a critical issue in leadership. Hope these are worth your time.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Totango

FEBRUARY 2, 2021

With your product, they feel more satisfied with your brand, positioning your own business for success as well. Follow our simple three-step strategy for developing winning customer success plans: Agree on mutual goals with your customer. Develop an action plan. Develop an Action Plan. Monitor progress.

Customer Satisfaction 127

Customer Satisfaction Customer Service 127

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. Develop an agile execution plan.

Innovation 96

Innovation Government Customer Journey Map Technology 96

PeopleMetrics

JUNE 28, 2021

A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ?

CX 77

CX Customer Experience CEM VOC 77

The Customer Service Blog

APRIL 2, 2024

In my role as a lecturer in Business Studies, I am often asked who is my favourite female entrepreneur. Business women like Karen Brady and Jacqueline Gold are often held up as examples of the best British female 'entrepreneurs'. Darren Bugg Editor, The Customer Service Blog.

Social Media 52

Social Media Retail Innovation Start-ups 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. It allows businesses to streamline repetitive tasks – like sending emails or creating calendar invites – and free up more time and attention for important tasks.

Social Media 118

Social Media Start-ups Technology Technology 118