Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Callminer

DECEMBER 17, 2019

Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Call Center Workforce Statistics.

Contact Center 207

Contact Center Finance AI Innovation 207

Hodusoft

SEPTEMBER 7, 2022

7 Best and Effective Inbound Call Strategies For Call Centers. The inbound contact center serves as the point of access for customers for queries, complaints, issues, and feedback. Inbound call center software helps businesses to optimize huge volumes of inbound calls in order to deliver excellent customer service.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. With the launch of the telephone, switchboards became the standard tools for routing calls. It’s the acronym for Unified Communications as a Service.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Outbound telemarketing When a business proactively contacts prospects through voice calls, it is known as Outbound Telemarketing. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. Call center software , IP PBX solutions, broadcasting software, etc. One common feature that helps optimize business communication is call routing.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Hodusoft

APRIL 6, 2022

Many trends will come up when it comes to customer experience, and this blog will cover these trends in an easy-to-understand manner. Contact Centers will leverage Artificial Intelligence. AI is enhancing the contact center experience of customers by providing them with a personalized experience.

Customer Experience 105

Customer Experience Contact Center Omnichannel Artificial Intelligence 105

Hodusoft

JANUARY 16, 2023

Least Cost Routing (LCR): An Effective Way to Route Calls. Least Cost Routing (LCR) is one such intelligent solution that offers value-based routing of calls. In this blog, we will get into the details related to LCR and how businesses can benefit from it. How does Least Cost Routing Work?

ML 52

ML Machine Learning Contact Center Engineering 52

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. That’s because recent data suggest three out of every five customers prefer to establish contact with brands, particularly small and medium businesses, over the phone.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Hodusoft

JULY 3, 2023

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. What’s the “standard” AHT for a call center? How to calculate AHT?

Contact Center 52

Contact Center Customer Satisfaction Customer Relationship Management Start-ups 52

Hodusoft

DECEMBER 28, 2022

What is Call Center Management? Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. What is call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level. Read on and thank us later.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Comm100

APRIL 27, 2020

This diversity in communication channels requires that companies structure their workflows and route incoming messages efficiently to deliver on the omnichannel promise. And the secret tool behind all of this is omnichannel routing. For some organizations, the most effective way to route incoming queries is by channel.

Omnichannel 59

Omnichannel CRM Customer-Centric Organization Social Media 59

VOZIQ

APRIL 11, 2023

The plethora of information available via contact centers is crucial in keeping track of their sentiments. Pairing that information with contact center interactions will allow businesses to segregate customers based on their churn risk which leads to risk-based care and risk-aware marketing.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

VOZIQ

APRIL 11, 2023

The plethora of information available via contact centers is crucial in keeping track of their sentiments. Pairing that information with contact center interactions will allow businesses to segregate customers based on their churn risk which leads to risk-based care and risk-aware marketing.

Customer Retention 52

Customer Retention Sentiment Analysis ML Contact Center 52

Comm100

NOVEMBER 15, 2022

Contact centres are recognizing the restraints of telephone support and incorporating digital channels as they look to digitalize their operations. What does a digital communication strategy offer that telephone cannot? Traditional contact centers severely limit the level of personalization that agents can offer.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Technology CRM 70

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

Contact Center 140

Contact Center VOC Social Media AI 140

Fonolo

MAY 8, 2019

This blog series explores two separate experiences related to the airline industry. United have a link to their contact page displayed prominently on their homepage, an easy, and immediate, win. I was able to choose a route with a similar arrival time and a safer connection time. Tracking Your Call Center Data.

Customer Service 57

Customer Service Contact Center Customer Relationship Customer Experience 57

UJET

MARCH 17, 2020

Through cloud-native customer support technologies like Contact-Center-as-a-Service platforms, otherwise known as CCaaS, agents only need a stable internet connection and a web browser tab to access necessary support tools. This information helps create your support strategy and make any necessary adjustments.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. To gain a better understanding of this, take a look at what FCR is in a call center , how to measure it, what are the benefits of a high FCR call center and more.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. When startups have growing pains, it can manifest in their customer service strategy – or lack of one. Scaling your startup with customer service. “In

Customer Service 98

Customer Service Social Media CX AI 98

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support. Speed up support with live chat. Learn more.

Omnichannel 71

Omnichannel Social Media Start-ups Innovation 71

1 to 1

JANUARY 18, 2022

Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. To better understand this, let’s dive into the human and robotic makeup of a modern contact center. What is a contact center associate?

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. CCaaS is the short form of Contact Center as a Service.

Contact Center 52

Contact Center Social Media ML Technology 52

SugarCRM

NOVEMBER 30, 2021

Even the best route can be littered with landmines and derail the most creative plans. Clean Up Your Contact Database. Train and motivate employees who have direct customer contact to request updates at each customer encounter. This includes call center personnel, customer service, salespeople, and distributors.

B2B 49

B2B CRM Social Media Sales 49

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.

CRM 26

CRM Case Management Omnichannel Sales 26

Hodusoft

OCTOBER 26, 2023

This blog post details everything about STIR/SHAKEN starting from its definition, how it works, adoption in different countries, impact and use cases, challenges, and strategies to overcome the obstacles. So, without further ado let’s dive right into this in-depth blog and know every relevant thing about STIR/SHAKEN in detail.

Government 52

Government Compliance Education Engineering 52

Hodusoft

OCTOBER 4, 2023

That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Hodusoft

SEPTEMBER 20, 2023

If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Hodusoft

DECEMBER 6, 2022

Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. Contact center solutions also deliver other benefits to businesses, such as easier maintenance, greater security, and reduced costs.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

AUGUST 2, 2023

Cost Per Call : A Key Metric for Your Contact Center Have you ever wondered how much money you spend to handle a single call? Cost per call is one of the most important metrics for contact centers. Factors that affect the cost per call How to calculate the cost per call in a contact center?

Contact Center 52

Contact Center Technology Technology Construction 52

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Execs In The Know

APRIL 29, 2022

In fact, the opposite has been shown to be true, assisted contact volumes have not dried up, and never will, and customers value assisted service more than ever before. Pursue a Human-Centric Technology Strategy. Taking a channel-agnostic view of your customers is a good start to avoiding siloed contacts.

Start-ups 97

Start-ups Technology Technology Education 97

Hodusoft

APRIL 4, 2024

In this blog, we will explore HoduSoft’s innovative solution Omnichannel CX suite and its role in enhancing CX and overall business growth. Are you encountering bottlenecks in routing customer inquiries to the right agents or departments? Let’s get started! Are you struggling to maintain consistency in customer service quality?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52