Execs In The Know

OCTOBER 20, 2022

Managers are leaned-in and invested . In a recent survey of American workers, 81% of respondents said they want to quit because of their manager. Additionally, Managers account for at least 70% of the variance in employee engagement scores , and engagement is strongly linked to productivity. Inclusion is taken seriously .

Contact Center 52

Contact Center CX Start-ups Finance 52

ProProfs

MARCH 19, 2021

Table of contents [ Hide ]. Soft Skills Vs Hard Skills. Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Soft Skills vs. Hard Skills. What Are Soft Skills? So, here we go!

Education 52

Education Start-ups Business Operations Construction 52

ProProfs

FEBRUARY 18, 2019

In this blog post, we give you the ultimate guide to LRS for your knowledge, which can serve as a basis for your decisions in the field of learning & development. It is a record of information collected from a learning management system (LMS) or another LRS where learning activities take place or are recorded.

Education 68

Education Compliance Start-ups Actionable Insights 68

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The problem is that social media is such a broad topic, and an effective social media team comes from a variety of knowledge levels and backgrounds.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Everything You Need to Know About Customer Advisory Boards.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

ProProfs

MARCH 7, 2018

The blog post discusses a few basics about Microlearning and how you can track it to stand apart from your competition. The Learning Curve: Past Vs Present In the past, learners would enroll in a classroom program or take up an online course to learn something. Do you know why?

Start-ups 96

Start-ups 96

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. We have explained each term and provided lots of extra sources, if you want to dive deep into the topic. So let’s start! Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Chatbots are like evolved self-service portals or advanced knowledge bases. Why Chatbots? Here are some ways that Chatbots help businesses save: Reduced Operational Costs.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. The answer for many businesses was customer engagement software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 7, 2018

This will help you sort out your non-negotiables from your negotiables so that you can more easily decide what functions to invest in a leading provider vs. leave to an all-in-one vendor. One of the most common and transparent ways that software providers manage restrictions is through pricing tiers. security?)

CRM 41

CRM Social Media Start-ups Touchpoint 41