25 customer satisfaction survey questions and examples
Callminer
JULY 13, 2022
Looking to optimize your customer satisfaction surveys? Read this blog for questions and examples to help flesh out your own strategy.
blog customer-satisfaction-surveys 
How to Improve CSAT Score – 6 Step Strategy
Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
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Contact center agent satisfaction remains high after a rough year
Inside Customer Service
MARCH 11, 2021
A report from Benchmark Portal found that agent satisfaction has remained fairly high. About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey was conducted in 2020. The survey was conducted in 2020.
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What are the best and worst hotels in the UK?
The Customer Service Blog
JANUARY 17, 2024
The Customer Service Blog has featured several articles about Britannia Hotels and their terrible reputation with the British public. Readers of this blog will already know that Britannia are often ranked as the worst chain in the UK by the public. This has been confirmed yet again in a survey by Which?
Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights
C3Centricity
FEBRUARY 13, 2024
Last week I spoke about the importance of actioning customer feedback. And customers expect businesses to be constantly adapting and preparing for their future needs. And customers expect businesses to be constantly adapting and preparing for their future needs.
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11 Best Practices for Seamless Customer Satisfaction Survey Design
SurveySensum
JANUARY 17, 2024
Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough?
Unlocking Employee Satisfaction: Strategies, Metrics, and Impact
SurveySensum
FEBRUARY 27, 2024
At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. But more often than not, companies tend to overlook employee satisfaction in the pursuit of the company’s goals without realizing they are dependent on each other.
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Which Surveys to take across B2B Customer Experience Journey?
SurveySensum
AUGUST 2, 2023
Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.
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Six Best NPS Software Solutions for 2022
Totango
APRIL 5, 2022
Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields.
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Customer Perception: The Complete Guide
Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.
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How to Build a Customer Centric Roadmap for Your SaaS Product
Totango
DECEMBER 29, 2021
Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. Why You Need to Know How to Build a Customer-Centric Roadmap.
Understanding Customer Health Score: 6 Metrics To Track
ClientSuccess
JANUARY 24, 2023
Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. What is a Customer Health Score? What is a Customer Health Score?
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5 Strategies to Gain VoC Insights from Knowledge Base
SurveySensum
JANUARY 5, 2024
It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!
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6 Tried & Tested Customer Service Improvement Strategies
Comm100
MARCH 21, 2023
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.
Turning Good into Great: 10 Reasons to Outsource Customer Service
MattsenKumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.
Survey Logic: A Guide to Improved Data Collection
SurveySensum
MARCH 12, 2024
What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!
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12+ Must Ask Product Survey Questions to Improve Your Product
SurveySensum
OCTOBER 19, 2023
And even the customers started showing dissatisfaction. So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. What is a Product Survey?
What Is CSAT and How Can It Help You Improve Satisfaction?
Totango
SEPTEMBER 23, 2021
In this post, we’ll focus on this important customer satisfaction metric. We’ll discuss how to measure CSAT within the context of your customer lifecycle. CSAT stands for customer satisfaction or, when referred to as a key performance indicator, customer satisfaction score. What Is CSAT?
12 Ways to Effectively Collect Customer Feedback
SurveySensum
MARCH 27, 2024
Well, it could be that they are not listening to the voices of their customers properly. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer? This is where customer feedback enters the picture!
Is NPS Still Relevant in Enhancing Customer Experience?
SurveySensum
DECEMBER 14, 2023
NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. Improving customer experience is a multifaceted process and the simplicity of the NPS question does have some limitations that hinder you from truly understanding and addressing customer needs, no matter how robust your NPS software is.
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The Ultimate Guide to Find Out the Worst and Best Time to Send a Survey
SurveySensum
JANUARY 10, 2024
After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. The issue — they were sending surveys at the WRONG time. Best Times to Send a Survey in 2024 1. Let’s get started.
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Learn How to Get Customer Feedback Easily and Efficiently
Totango
OCTOBER 7, 2021
Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. After a customer support issue has been resolved.
The Right NPS Methodology: Turning NPS Feedback into Action
SurveySensum
NOVEMBER 6, 2023
Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. What changed? What is NPS?
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Timing is Everything: When to Send Your NPS Survey for Maximum Impact
SurveySensum
SEPTEMBER 7, 2023
And within an hour you received a survey in your inbox – ‘How likely are you to recommend the washing machine to your friends?’ A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ When to Send a Relationship NPS Survey?
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Why is Employee Satisfaction Important: Its Impact on Business Success
SurveySensum
FEBRUARY 29, 2024
Employee satisfaction doesn’t just boost morale, it drives tangible benefits for your organization. Despite this, her job satisfaction plummeted due to a lack of recognition and support, resulting in a negative employee experience. Employee satisfaction! Why is Employee Satisfaction Important? Well, it is!
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13 Essential Tips for Creating Effective Website Feedback Surveys
SurveySensum
NOVEMBER 14, 2023
You can do that by launching the website feedback surveys. And, to gather website feedback effectively, you need to join hands with an exceptional website feedback tool that can assist you in doing everything from creating the surveys to analyzing them and letting you make data-driven decisions for your business.
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Must Ask These 20 Website Feedback Questions Across the Customer Journey
SurveySensum
NOVEMBER 20, 2023
So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. But here’s an important question: Do you know the right questions to ask your customers while they’re using your website?
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6 Website Feedback Forms (Uses and Examples)
SurveySensum
NOVEMBER 21, 2023
You should use NPS forms because They provide a quick and effective way to assess customer sentiment. The score only indicates the current state of user satisfaction and guides for improvement. When to launch this survey? Embed this form on your website or post-interaction surveys. When to launch this survey?
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CX Automation: How to Deliver Seamless Customer Experiences with Efficiency
SurveySensum
NOVEMBER 8, 2023
Customer experience encompasses every interaction a customer has with a business. A survey conducted by TELUS International revealed that 65% of customers anticipate some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.
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3 Reasons You Don’t Need a Survey to Listen to Customers
Customer Service Life
JUNE 8, 2020
The CX Question of the Day ( #CXQOTD ) for June 4 was, “Is surveying customers absolutely necessary?” No, surveys aren’t necessary. Customers don’t need more surveys. For many companies, surveys have become a crutch. 100% of customers don’t respond to surveys.
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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management
SurveySensum
OCTOBER 17, 2023
Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?
5 Tips to Improve Customer Satisfaction in the Automotive Industry
SurveySensum
FEBRUARY 24, 2023
In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?
How to Measure Customer Satisfaction: Goals, Metrics, & Strategies
SurveySensum
OCTOBER 26, 2023
Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?
Product Market Fit Surveys: What You Need to Know
SurveySensum
SEPTEMBER 22, 2023
Every business aims for the perfect product that customers adore. Apple continuously introduces products that not only excel but also cater to their customers’ desires. You can achieve this by launching product-market fit surveys. You also have to consistently deliver the same outstanding experience to your all customers.
25 Retail Survey Questions for Effective Customer Feedback
SurveySensum
MAY 18, 2023
What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. By gathering customer feedback, businesses can get valuable insights into what’s working and what’s not. What are Retail Surveys?
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7 Things to Avoid While Creating B2B Surveys
SurveySensum
JULY 25, 2023
You’re eager to identify areas for improvement and boost customer satisfaction. So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. The same holds for B2B surveys. So, let’s jump right in.
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20+ Questions to Ask in the Website Design Feedback Survey
SurveySensum
DECEMBER 5, 2023
This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.
10 Best Strategies to Capture Valuable Customer Feedback on Website
SurveySensum
NOVEMBER 16, 2023
Some customers buy cupcakes, while others just browse. Now comes the question – how to get customer feedback on the website? Here are 10 effective strategies to capture customer website feedback. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.
Enhance Your Employee Engagement and Productivity With Pulse Surveys!
SurveySensum
FEBRUARY 23, 2024
Well, with the power of pulse surveys , that dream can become your reality. Now, what is a pulse survey? Unlike those long annual surveys that feel more like a marathon than a conversation, pulse surveys are quick, concise, and oh-so-effective. First, let’s start by understanding the pulse survey meaning.
10 B2B Service Feedback Tools to Check Out in 2023
SurveySensum
SEPTEMBER 15, 2023
This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?
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5 Recommendations for Reopening your VoC Program
PeopleMetrics
JUNE 29, 2020
In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. Given the changes in customer expectations across all industries brought about by COVID-19, it is now essential that you rethink your VoC program with a “beginners mind.”. Now, your customers need to feel safe.
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Learn What Influences Customer Satisfaction in Order to Increase Retention
Totango
SEPTEMBER 14, 2021
Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. We’ll cover a range of variables, spanning customer service performance to customer loyalty incentives. How Easy Is It for Customers to Contact You?
The 5 Essential Behaviors Before Concluding Customer Interactions
Customer Service Life
OCTOBER 28, 2023
One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. actually means, “Customer, you’ve been talking for a long time.
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Authenticity Matters: Why Should You Stop Gaming the NPS Score
SurveySensum
DECEMBER 22, 2023
Recently, I contacted the customer support of an electronics brand to address an AC installation issue. During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. So, how to stop this? But first – why should you focus on AUTHENTIC feedback?
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