Comm100

MARCH 13, 2023

Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide. Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide.

Education 78

Education Social Media AI Customer Service 78

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Continuous Education. Continuous onboarding depends on a process of continuous education.

Education 79

Education Technology Technology Customer Service 79

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. consumers by Qualtrics, a customer’s feelings were found to be the biggest driver of consumer loyalty.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

CX Accelerator

JANUARY 11, 2021

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.

CX 182

CX Innovation Contact Center Education 182

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. Playbooks consist of a series of actions, next steps, and tactical items that can be used to help customers achieve their goals or objectives in a scalable manner. Playbook Vectors by Vecteezy.

Education 72

Education Customer Relationship Sales Customer Service 72

Comm100

FEBRUARY 12, 2023

As Gen Z enters higher education, support expectations are rising. With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support. To meet these lofty expectations, many schools are introducing university chatbots. Get slides now Slides 1.

Education 72

Education Social Media Technology Technology 72

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

AI 59

AI Healthcare Education Customer Loyalty 59

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 84

B2B Net Promoter Score Education Social Media 84

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Outlook 116

Outlook Innovation Omnichannel Education 116

Fonolo

MARCH 28, 2023

Customer experience managers in the contact center have never mattered more. Because even though most businesses work hard to offer excellent service , today’s savvy customers notice so much more. Managers must ensure their agents have the skills and knowledge to provide excellent customer service.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Comm100

OCTOBER 25, 2021

While the future for higher education is not yet clear as the pandemic and its effects linger on, it has taught us one important lesson – institutions must embrace digital transformation. The Need for Digital Transformation in Higher Education . Improving Student Engagement in Higher Education. Fast support.

Education 84

Education Social Media AI Technology 84

Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. By measuring customer experience, companies can easily become more educated about customer behavior and opinions. The Importance of Measuring Customer Experience.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

CX Accelerator

SEPTEMBER 24, 2019

But Customer Experience (CX) specifically holds some challenges that many new leaders can take weeks or months to grasp. Most people know what salespeople or customer service representatives do. Oh, so that’s customer service, right?”. Customer-centricity can be embedded in many places in a company’s strategy.

CX 208

CX Education Social Media Government 208

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Zendesk

FEBRUARY 17, 2022

The buyer’s journey (sometimes called a purchase journey) describes the process a customer goes through to purchase a product or service. Mapping out the journey provides an in-depth view of how your potential customers behave at every step in the buying process. That’s where the buyer’s journey comes in. Consideration.

Social Media 98

Social Media Sales Education CRM 98

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Compliance 82

Compliance Education CRM Healthcare 82

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

CX Accelerator

SEPTEMBER 24, 2019

But Customer Experience (CX) specifically holds some challenges that many new leaders can take weeks or months to grasp. Most people know what salespeople or customer service representatives do. Oh, so that’s customer service, right?”. Customer-centricity can be embedded in many places in a company’s strategy.

CX 182

CX Education Social Media Government 182

ClientSuccess

FEBRUARY 22, 2023

Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. Unlike customer support, which is reactive, customer success is proactive.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. I have a Certificate in Customer Experience from the Center for Services Leadership at Arizona State University. You can see its entry in the guide here. You can see its entry in the guide here.

Education 140

Education Customer Service Customer Experience 140

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. What was once an optional add-on service is now a staple of virtually every online purchase.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Execs In The Know

NOVEMBER 22, 2022

This shift in mindset will enable companies to improve their staffing strategies, optimize their efficiency, and provide a delightful and consistent experience for customers every time. . Taking into account cultural nuances allows companies to properly staff during peaks and valleys in their service delivery teams regardless of language. .

Contact Center 98

Contact Center CX Technology Technology 98

Execs In The Know

JUNE 14, 2023

This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy. We will also touch on cutting-edge approaches and emerging technologies that enable organizations to enhance security while delivering exceptional customer experience.

ML 52

ML Artificial Intelligence Education AI 52

Steven Van Belleghem

OCTOBER 11, 2021

They see it as their purpose to make travel a smooth, fun and educational experience. Travel in the West is either business-related or fun, but Chinese people want to be guided into an entertainment and educational environment. And you feel that through their entire app and all their services. Trip.com is extremely tech driven.

CX 113

CX Transportation Entertainment Education 113

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Well that was quite the year.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Invest in Your Customer Success Team.

Net Promoter Score 98

Net Promoter Score Education NPS Start-ups 98

VOZIQ

FEBRUARY 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. According to Forrester, being data-driven is no longer enough to become a customer-centric business. So, what are the customer experience (CX) insights critical to your business?

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. And they’ll reward businesses who invest in hyper-personalized service with their loyalty.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

TeamSupport

NOVEMBER 11, 2020

“ To retain the customers you have, you must help them achieve the outcomes they need.”. This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Deliver Quality Service Outcomes.

Engineering 98

Engineering Education Sales Technology 98

The Customer Service Blog

AUGUST 12, 2021

National Customer Service Week (NCSW) will take place from Monday 4th to Friday 8th October. NCSW is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. Watch this space for more details!

Customer Service 52

Customer Service Education Customer Satisfaction Customer Experience 52

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. What is customer enablement?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Comm100

MAY 23, 2022

Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. Today’s Gen Z students have grown up during a time of incredible innovation in CX.

Education 52

Education Transportation CX Start-ups 52

Lumoa

FEBRUARY 6, 2018

The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?

CX 129

CX Customer Experience Education Machine Learning 129

Hodusoft

JANUARY 18, 2022

This blog explores factors influencing the auto dialer software market in 2022 , such as manufacturing techniques and methods, distribution channels, and models of products. Here are some brief descriptions to help you make an educated buying choice. Biggest drivers of Auto Dialer Market in 2022. What is an autodialer? Preview dialers.

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Personalized Experience Customers expect personalized experiences from auto attendance. billion in 2020 to USD 6.7

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Hodusoft

OCTOBER 26, 2023

Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. customers have received more than 5.46 So, without further ado let’s dive right into this in-depth blog and know every relevant thing about STIR/SHAKEN in detail. Now, not all robocalls are bad.

Government 52

Government Compliance Education Engineering 52

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Jamie Hudson.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98