Customer Service Life

DECEMBER 3, 2018

This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Can we all acknowledge that customer service is a hard job? With that in mind, I want to pause for a moment and echo the words of Jeff Toister in his brand new book, Customer Service Tip of the Week.

Customer Service 104

Customer Service Contact Center Gaming Start-ups 104

The Customer Service Blog

JULY 9, 2021

The insurance arm of Lloyds Banking Group's has been fined £90 million for sending nine million misleading letters about home insurance to its customers between 2009 and 2017. LLoyds claimed in the letters that the renewal quotes being offered were a "competitive price". Around 350,000 customers are being refunded a total of £13.5

Customer Loyalty 52

Customer Loyalty Retail Start-ups Customer Service 52

Lightico

MARCH 24, 2022

In this blog post, we will take a look at the 11 best insurance agency software programs and what makes them stand out from the competition. These software programs are designed to help agencies improve customer retention and customer service while also reaching potential clients to help grow the business. Applied Epic.

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Shep Hyken

MAY 10, 2022

How to Use TikTok for Marketing and Customer Service. They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer. Repurpose content.

Social Media 85

Social Media B2B Customer Service Customer Experience 85

The Customer Service Blog

DECEMBER 17, 2022

Below I have listed my 20 favourite inspirational quotes from The Godfather which are relevant to both our personal lives and to business. Darren Bugg Editor, The Customer Service Blog “Great men are not born great they grow great.” Don Vito Corleone “Never hate your enemies. It affects your judgment.”

Government 84

Government Customer Service 84

The Customer Service Blog

DECEMBER 15, 2020

Regular readers of this blog will know that I take a keen interest in the subject of customer loyalty within the banking industry. It’s an often-quoted (but true) cliché that people in the UK are more likely to get divorced than to switch their bank! Most customers complain about their bank, and yet still remain loyal to them!

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Customer Loyalty Customer Service Customer Satisfaction Customer Experience 87

Bill Quiseng

NOVEMBER 23, 2021

During my time at the properties, these individuals personified customer care over customer service. I also want to thank customer service speakers Steve Curtin, Shep Hyken, and Adam Toporek and leadership speaker Rick Olson who wished me well beyond a simple “Get well soon” card.

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Customer Service 78

Beyond Philosophy

JUNE 22, 2018

When I need work done at the house, I always get three quotes. This shortcut, called Extremeness Aversion, helps me make an important decision—and it helps your customers make buying decisions, too. Now, I know I do this, particularly with the house quotes, but people do not always know they are avoiding the extremes.

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Customer Expectations Sales Customer Experience 144

The Customer Service Blog

JULY 24, 2021

I'm quite certain that's what I would do, and I suspect that the vast majority of readers of this blog would do the same. So, as the editor of Britain's leading blog on customer service, when I saw this photograph posted on LinkedIn (and the person who posted it incredibly saying how wonderful the food was!!)

Customer Service 52

Customer Service Customer Experience 52

Beyond Philosophy

MARCH 31, 2015

Baseball great Yogi Berra has been quoted as saying “When you come to a fork in the road, take it.” Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Branches allow for direct contact with individuals and businesses important for the sales of financial services.

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Customer Relationship Retail Finance Customer Retention 124

Beyond Philosophy

SEPTEMBER 7, 2015

Here are just a few powerful ways that any company can use social media to engage with their customers: If customer service is important to you, and it should be, then have someone (or a team) be part of your social service strategy. Repurpose content from your blogs and articles. Have a YouTube strategy.

Social Media 166

Social Media Engineering Customer Service CX 166

CX Accelerator

OCTOBER 25, 2018

Naturally, Customer Experience and AI were on the tip of everyone’s tongue. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. Great knowledge and harmonized service across all channels are the foundation on which AI will rest.

CX 140

CX Net Promoter Score NPS Contact Center 140

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Key quote: “The Contact Center is going to change more in the next five years than in the last 25.” Vasili Triant, Vice President and General Manager, Cisco Customer Journey Business Unit, Cisco.

Contact Center 78

Contact Center Customer Service AI Engineering 78

Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021.

Customer Experience 89

Customer Experience Management Consulting CX 89

The Customer Service Blog

JANUARY 5, 2022

The FCA claims that the new system will save loyal customers around £4.2 Anyone renewing their policy will now pay no more than they would have done if they had been a new customer. That might sound like a good thing for customers, but there is a catch. Customers will still be able to shop around for the best deals.

Customer Service 59

Customer Service Customer Retention Customer Loyalty 59

SurveySensum

JANUARY 25, 2024

Their kind words about how much they liked our services got me thinking – could their happiness translate into more opportunities for me? In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. They help you spot customers who aren’t just happy but super excited about your brand.

NPS 52

NPS Customer Feedback Gaming Social Media 52

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer Retention 81

Customer Retention Sales 81

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books. I hold nothing back.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Customer Bliss

AUGUST 13, 2019

Is it about your customer’s needs? That four hour window was created for the company, not for the customer, and certainly not for your mom. That four hour window was created for the company, not for the customer, and certainly not for your mom. Lost wages + productivity = irate customers.

Gaming 54

Gaming Customer Satisfaction Innovation Customer Experience 54

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Zendesk

MARCH 15, 2021

Project N95 stepped in to facilitate smaller purchases of PPE, everything from N95 face masks to gloves to hand sanitizers, buying in bulk from trusted suppliers, then working with partners to package orders and send them to customers across the U.S. And then you had to go into our database to see the customer information.

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Let’s get started.

NPS 52

NPS Customer Feedback CX Text Analytics 52

The Customer Service Blog

JANUARY 15, 2022

The founder and Chief Executive of Ovo Energy has publicly apologised for giving “ridiculous advice” to customers on how to stay warm in winter, amid a crisis of spiralling energy bills. I think this genuine, open acknowledgement of the terrible lapse in judgement will go a long way with customers."

Social Media 52

Social Media Government Manufacturing Customer Service 52

Fonolo

AUGUST 16, 2018

It would seem the interpersonal, rich human experiences we have come to expect in our daily lives, as customers and as people, where our baser needs are met (to be seen, heard, understood, and cared for), are scarce. More specifically, they are the Humans of Customer Service. Winning: How to Nominate a Human of Customer Service.

Customer Service 86

Customer Service Social Media CX AI 86

Hodusoft

APRIL 26, 2023

This quote by Seth Godin highlights the importance of using the right metrics. If you happen to own or manage a virtual call center, you must know the importance of using the right metrics to not only track agents’ performance or call outcomes but also to ensure customer satisfaction. Managing a virtual call center is not easy.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service Customer Experience 52

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Many of them have never stayed at a hotel recognized for its exceptional service.

Hospitality 149

Hospitality Hospitality Retail Engineering 149

CX Accelerator

DECEMBER 10, 2019

As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. to find inspiring articles, sayings, images or quotes. 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. to find inspiring articles, sayings, images or quotes. 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

SugarCRM

MARCH 29, 2022

We have very exciting news for our customers using Sugar Professional and Sugar Enterprise. But, before we get into details, we’d like to offer our sincerest thanks for being loyal customers. release, expected to arrive in April, SugarCRM will convert all SugarCloud-hosted Professional and Enterprise customers to Sugar Sell.

CRM 49

CRM Social Media Sales Start-ups 49

Kerry Bodine

JANUARY 16, 2020

And it’s antithetical to one of the core tenets of service design: co-creation. To ensure that services and experiences are valuable, easy, and enjoyable, they must be designed with the input of people who will use them and deliver them. I believe this happens for two reasons: We’ve seen new providers in the service design space.

Education 71

Education Business Consulting Touchpoint Engineering 71

Execs In The Know

APRIL 26, 2023

This blog post provides an overview of why organizational transformation is crucial for business leaders, what advantages it offers them, the possible roadblocks they may face on their journey towards creating meaningful change in their organization, and perhaps most importantly – how to reap its rewards!

CX 98

CX Innovation Artificial Intelligence Gaming 98

Beyond Philosophy

OCTOBER 18, 2019

We talked about the two systems in a recent podcast and how they interact in your customers’ minds when they are deciding to buy your product or service. If your customers are making decisions intuitively, then that’s better than customers thinking about it. The two serve as two decision-making systems.

CX 90

CX Education Customer Experience Customer Experience Management 90

Kerry Bodine

JANUARY 16, 2020

And it’s antithetical to one of the core tenets of service design: co-creation. To ensure that services and experiences are valuable, easy, and enjoyable, they must be designed with the input of people who will use them and deliver them. I believe this happens for two reasons: We’ve seen new providers in the service design space.

Education 62

Education Business Consulting Touchpoint Engineering 62

Kerry Bodine

JANUARY 16, 2020

And it’s antithetical to one of the core tenets of service design: co-creation. To ensure that services and experiences are valuable, easy, and enjoyable, they must be designed with the input of people who will use them and deliver them. I believe this happens for two reasons: We’ve seen new providers in the service design space.

Education 62

Education Business Consulting Touchpoint Engineering 62

SurveySensum

JUNE 19, 2023

You know what they say, ‘A satisfied customer is the best business strategy of all’! That quote from Michael LeBoeuf, a renowned business author, really hits the nail on the head. Think about it: when a customer is satisfied with your business, they’re more likely to stick around and become a loyal customer.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. This resulted in more relevant downloads and positive feedback from customers. Sounds too good to be true? Well, it’s not.

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Text Analytics NPS Outlook CX 52

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. Advice from the Best Customer Success Leaders. Nate Williams.

Engineering 40

Engineering Customer Experience Customer Service 40