ClientSuccess

SEPTEMBER 12, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Emotional Intelligence 2.0

Start-ups 49

Start-ups 49

Beyond Philosophy

MARCH 28, 2019

Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. Coping with Uncertainty in Business.

Gambling 143

Gambling Start-ups Education Customer Experience 143

Beyond Philosophy

OCTOBER 20, 2014

These types are critical to locate and eradicate from your culture to promote a better work environment that can create an excellent Customer Experience. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience. What makes a toxic employee?

CEM 117

CEM Construction Customer Experience 117

ProProfs

AUGUST 7, 2020

This blog post provides a breakdown of all that you should know about the topic. Examples are technical training and leadership training. This is because there is a close link between enhanced employee productivity and customer delight, and delightful customers are everything. . Read on to find out. Basic Skills Training.

Innovation 98

Innovation Education Business Growth Start-ups 98

ProProfs

MARCH 19, 2021

According to TheLadders.com, adaptability, active listening, emotional intelligence, and teamwork are among the top soft skills employers will be looking for in job seekers in 2021. Unlike hard skills, soft skills are behavioral, non-technical skills, and more based on one’s personality, character, and emotional intelligence.

Education 52

Education Start-ups Business Operations Construction 52

Beyond Philosophy

NOVEMBER 2, 2014

These types are critical to locate and eradicate from your culture to promote a better work environment that can create an excellent Customer Experience. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience. What makes a toxic employee? Loss of morale.

Construction 74

Construction Customer Experience 74

Uniphore

JANUARY 4, 2022

Emotion AI. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Conversational AI Platform. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. The good news is that putting in the work to deliver customer-centric marketing pays off. What is customer-centric marketing?

Start-ups 40

Start-ups Customer-Centric Organization Social Media Sales 40

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Mentor Questions.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. Here are a few takeaways from the discussion… What are the shifts we’re seeing right now to customer experience - specifically digital? The digital experience matters more today really than it ever has before.

Healthcare 26

Healthcare CX Innovation Start-ups 26

SugarCRM

JANUARY 13, 2022

The value of a customer is an age-old debate among company executives and changemakers, and often it narrows down to how much revenue a customer gives to the business. Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. Think about yourself as a customer.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

SugarCRM

JUNE 8, 2023

This requires a well-balanced mix of leadership skills, emotional intelligence, clear communication, and strategic thinking. Sales managers must also navigate the ever-changing business landscape, adapting their strategies and tactics to keep pace with evolving customer needs, market conditions, and competitive pressures.

Sales 26

Sales CRM Start-ups Business Operations 26

Help Scout

OCTOBER 30, 2018

At Help Scout, we build customer support tools , so our customers are at the center of everything we do. When it comes to the hiring experience, our candidates are our customers, so that customer-first mindset naturally translates. Great recruiting doesn’t require deep recruiting experience. Thanks, Google.

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

MARCH 21, 2022

That’s because in this blog post, you’ll find out— . how you can create custom personality assessment tests. Emotional stability . Leadership ability . Also, a survey conducted by CareerBuilder in 2017 estimated that companies lost an average of nearly $15,000 per bad hire. . Conflict resolution. Social skills.

Start-ups 52

Start-ups Compliance 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . But when it comes to the mistakes that can drive away customers, almost nothing beats delivering poor customer service. What Is a Customer Service Assessment? Industry Knowledge .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Execs In The Know

JULY 4, 2023

In today’s fast-paced and hyper-connected world, exceptional customer experiences (CX) have become the holy grail for businesses striving to thrive in competitive markets. An inspiring leader is passionate, confident, emotionally intelligent, decisive, and strategic. A delicate balance must be struck.

CX 97

CX Start-ups Customer Experience 97

ProProfs

DECEMBER 27, 2022

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce. . This blog post discusses a central piece of the puzzle for every sales hiring or training process – sales assessment. With that said, let’s jump into the post. Personality traits required to succeed in sales .

Sales 52

Sales Retail Gaming Start-ups 52