Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. Workplaces with great culture foster better collaboration, innovation, and customer satisfaction—and, in large part, that’s because they’re able to attract and retain the best talent. . Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Customer Journey Map 87

Customer Journey Map Touchpoint Start-ups Engineering 87

CSAT.AI

SEPTEMBER 10, 2020

Embarrassed, but desperate, he explained that it was likely I would be asked for a customer satisfaction feedback survey and IF I was happy with him, could I please say that I was ‘completely satisfied’? Very Satisfied Vs. Completely Satisfied. Companies Desperate for Perfect Feedback. Surveys are Flawed? My answer is you don’t.

Customer Service 52

Customer Service Customer Satisfaction Gaming Contact Center 52

Beyond Philosophy

OCTOBER 29, 2014

So they offered the next group of participants $100 if they won vs. $50 to give away if they lost and as you can imagine more people took this bet. But when the stakes increased to $150 to win vs. $50, the majority would take the bet. If they’d lose they would have to give $50. Not many people took that bet.

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Finance 140

Callminer

AUGUST 1, 2017

Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art. Rachel Ivers. Lastly, make it fun!

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SugarCRM

OCTOBER 17, 2023

Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates. When employees are overworked, their ability to think outside the box and develop new strategies may decrease. For example, suppose a blog article that is a little dated.

AI 26

AI Predictive Analytics Legal Social Media 26

Zendesk

MAY 26, 2021

For example, businesses with the highest customer satisfaction scores interact with customers over messaging channels (think: WhatsApp and Facebook Messenger) because customers expect convenience. There are four main types of customer service your business should know about: proactive vs. reactive and synchronous vs. asynchronous.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

ProProfs

MARCH 19, 2021

Soft Skills Vs Hard Skills. Top Soft Skills That Improve Employees. Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Watch: What Is Employee Training? What Are Soft Skills?

Education 52

Education Start-ups Business Operations Construction 52

SurveySensum

MAY 26, 2023

Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? In this blog, we aim to shed light on the different types of Net Promoter Score surveys and their distinct uses. Let’s find it out.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Loyalty 52

Lumoa

JANUARY 11, 2022

reminds me a lot “Chicken vs. Egg”-dilemma. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. is one of the top NPS software used for analyzing customer satisfaction and gaining insight into the customers’ response.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Lumoa

MARCH 20, 2018

If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? Involve all the employees in the transformation : motivate the employees of the company to deliver great customer experience. Employee Engagement: Employees are aligned with the goals of the organization.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

DECEMBER 1, 2020

Reskilling employees. Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. Digital transformation vs. digitization. But when leaders share information before they’re confident, they can instill doubt in employees.

AI 98

AI Technology Technology Artificial Intelligence 98

Lumoa

MARCH 20, 2018

If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? Involve all the employees in the transformation : motivate the employees of the company to deliver great customer experience. Employee Engagement: Employees are aligned with the goals of the organization.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

ClearAction

OCTOBER 1, 2018

. “Only 13% of marketers feel they are fully implementing customer revenue-producing strategies and engaging differently, including driving deeper relationships, collaborating across stakeholders and leveraging data to uncover new opportunities and options for engagement.” CXM Status Quo vs. CXM Flow.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Businesses who reduce their agent count to save money often find the number of calls and chats in their queue skyrocketing – and customer satisfaction levels taking a hit.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52