CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Digital First Mentality. Digital First. Back To CX Accelerator Blog

Contact Center 266

Contact Center CX Technology Technology 266

Beyond Philosophy

OCTOBER 10, 2016

When things get ambiguous or difficult to evaluate, customers may use their high-level impressions of the brand, the retailer, or the service provider to guide their evaluations or what we call a “halo effect.” Organizations must understand how these halos affect their customer’s impression of the experience, and manage them better.

Retail 167

Retail Customer Experience Customer Satisfaction 167

Totango

OCTOBER 12, 2022

These figures indicate that businesses that established customer success teams two years ago have been impressed with the value that they deliver. That’s why prioritizing a culture of customer success is the first step in driving client engagements that go above and beyond their needs. Expert collaborators.

Sales 113

Sales Customer Retention Innovation Customer Experience 113

Beyond Philosophy

FEBRUARY 16, 2015

I’m grateful to my colleague, Richard Vanderveer, for making readers of his blog aware of an insightful report – Return on Word of Mouth, or WOM/ROI – recently issued by the Word of Mouth Marketing Association (WOMMA). By comparison, only 30% to 60% of TV’s impact occurs over the first two weeks. Blogs Thought Leadership'

B2C 159

B2C B2B Sales Customer Experience 159

Fonolo

MAY 10, 2023

Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023. The post Leading Contact Center Conferences and Events first appeared on Fonolo. Join 3000 industry professionals to participate in these and other essential discussions.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

SurveySensum

JANUARY 26, 2024

Let’s get started with the first of five stages of the customer journey – Awareness! Address common concerns and provide solutions through blog posts, FAQs, and webinars. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. User testimonials and success stories.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

How Machine Learning Can Improve the Customer Experience While businesses have their focus on how advanced and impressive the core technology is, it distracts from focusing intensely on its tangible value proposition — the precise ways in which it can render business processes more effective.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Beyond Philosophy

FEBRUARY 22, 2018

It creates a negative impression that’s not easily forgotten, and these impressions are one of the ways that customers evaluate an organization. Creating a negative impression is very unlike Apple. If you liked this blog, you might also enjoy these: The Apple Store Will Be No More! appeared first on.

Retail 130

Retail Customer Experience 130

Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Its whole idea is to “Foster acceptance and belonging,” which is exactly why you’re reading this article in the first place. Start reading these blogs. CX Community blogs to bookmark.

CX 98

CX Social Media Start-ups Sports 98

Intercom, Inc.

JANUARY 16, 2020

In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. Like numerous users, I first became aware of Miro via a consultant and this channel has been really important to their growth story. I mean, I certainly remember my first experience with Miro. Andrey: Yeah.

Start-ups 249

Start-ups Engineering Sales Innovation 249

ModSquad

APRIL 13, 2021

Break paragraphs in blogs into small chunks so customers aren’t facing a wall of text when reading your blog from their phones or tablets. Again, simplify the process for them and give your agents a chance to impress your customers with a timely response and solution. Convenience is Key. Empower Your Agents.

Customer Experience 119

Customer Experience Customer Loyalty Customer Service 119

Beyond Philosophy

FEBRUARY 10, 2015

First impressions count. When you start a job interview one of the first things you will do is shake your prospective employer’s hand. What impression will they get of you by doing this? Anyone can tell you that a limp handshake is not a great first impression. Blogs Employee Experience Thought Leadership'

Mystery Shopping 135

Mystery Shopping Retail Customer Experience 135

Intercom, Inc.

APRIL 13, 2018

They have a knack for identifying quality prospects, making strong impressions quickly, and closing deals that seem out of reach. When a great SaaS sales rep hears stats like this, their first instinct is to think about how SMS can help them nurture leads. Editor’s note: This article first appeared on the close.io

Sales 224

Sales CRM Social Media Customer Acquisition 224

Beyond Philosophy

JANUARY 28, 2015

the all-important first 90 days on the job. First impressions are vital. However, the actions during the first 90 days of anybody’s new job are more important to forming a good and hopefully lasting relationship with your new employer. Save the wisecracks for your blog. What are the unwritten Do’s and Don’ts?

CEM 146

CEM Customer Experience Management Gaming Customer Experience 146

Beyond Philosophy

JULY 21, 2015

Many Customer’s first impression of your company come from their User Experience on your website, making the digital experience the face of your business. Considering Customers make decisions about your website based on the User Interface in about three seconds, clearly your website needs to make a great impression quickly.

Net Promoter Score 92

Net Promoter Score Customer Experience 92

Beyond Philosophy

OCTOBER 2, 2017

Afterward, people then justify their purchase using rationality, contributing to the erroneous impression that the decision was, in fact, rational. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” Customers are irrational by nature.

Customer Experience 229

Customer Experience Customer Loyalty CX Customer Survey 229

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Digital First Mentality. Digital First. Back To CX Accelerator Blog

Contact Center 182

Contact Center CX Technology Technology 182

Inside Customer Service

APRIL 8, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. I first learned this lesson from a mentor many years ago. We're working on ways to Wow our customers." Forget about wow.

Sports 183

Sports Contact Center Customer Service Retail 183

Totango

NOVEMBER 8, 2021

This accelerated a digital-first customer success transformation that was already in motion before the pandemic. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Customer Experience 106

Customer Experience E-commerce Technology Technology 106

ClientSuccess

DECEMBER 27, 2022

Make sure to focus on the first 90 days as this will set the tone for future relationship. Customer success is more than just customer service – it’s the entire journey that customers take from first impression all the way through renewing. Blog Posts: 3 Keys to Restoring Customer Confidence.

Customer Satisfaction 52

Customer Satisfaction Customer Relationship Customer Expectations Customer Service 52

Totango

MARCH 24, 2022

We also showcased some of the most effective ways to leverage Totango to achieve impactful customer engagements (spoiler alert: hyper-personalization within campaigns and customer interactions can generate some very impressive results). The post That’s a Wrap!

Engineering 94

Engineering Sales Customer Experience 94

Totango

JANUARY 19, 2022

Your resume is the hiring manager’s first impression of you, so it needs to be more than just a list of your previous jobs and education history. There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. Paint a Picture with Your Resume.

Start-ups 105

Start-ups Social Media Engineering Education 105

TeamSupport

DECEMBER 7, 2020

This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets. First, let’s look at potential for growth. If your support software features custom automation triggers , they won’t need to. The system will just let them know. Increasing User Count.

B2B 98

B2B Sales 98

CSAT.AI

SEPTEMBER 7, 2022

Large groups of consumers acting en masse through social media, review forums , blogs or video can uplift or damage a brand. Like Jeanne Bliss observes, being forced to agree to these types of requirements results in a negative impression. “It As we’ve discussed in previous blogs, abuse is bad for both sides. Some recover.

Customer Service 88

Customer Service Non-Profits Sentiment Analysis Social Media 88

Provide Support

SEPTEMBER 12, 2016

The first impression comes after the first greeting. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave. In this blog post I would like to offer four customer service tips to greet your customers. Published in Provide Support Blog , 2016.

Customer Service 77

Customer Service Sales 77

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. In 1989, he earned the first patent for an automated attendant. billion in 2020 to USD 6.7 Ask for a Free demo!

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Customer Service Life

APRIL 27, 2018

This article was first published on the FCR blog on April 6, 2018. Here are four tools we’ve been impressed with that span a few different genres that you might find interesting. I’ve long been impressed with Guru’s knowledge management platform that’s based on knowledge cards that can be both internal and externally facing.

Contact Center 68

Contact Center Net Promoter Score Machine Learning NPS 68

SurveySensum

NOVEMBER 20, 2023

That’s what this blog is about—sharing 20 simple questions to ask your customers during their time on your website, helping you understand what they like and don’t like. Landing Page Valuable insights into your website’s traffic sources Upon landing or initial interaction What was your initial impression?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

Totango

NOVEMBER 8, 2021

This accelerated a digital-first customer success transformation that was already in motion before the pandemic. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Customer Experience 88

Customer Experience E-commerce Technology Technology 88

Fonolo

NOVEMBER 29, 2023

In this blog post, we’ll take a look at the elements of active listening and give specific examples of how contact center agents can use active listening skills to provide exceptional customer service in the contact center. The post Active Listening for Contact Center Agents: 5 Examples first appeared on Fonolo.

Contact Center 87

Contact Center Customer Satisfaction Healthcare Start-ups 87

Provide Support

DECEMBER 6, 2018

Customer service is almost always the first impression a customer will have with your company, so it is important to handle it the right way and not scare your customers away. Published in Provide Support Blog , 2018. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Customer Service 49

Customer Service Customer Loyalty 49

Totango

NOVEMBER 8, 2021

This accelerated a digital-first customer success transformation that was already in motion before the pandemic. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Beyond Philosophy

SEPTEMBER 29, 2015

Let’s just say loan sharks have been impressed with their racket! If you enjoyed this post, you might be interested in the following blogs: How to Make a Great First Impression with Your Website. Have you paid a data overage lately? In other words, these obnoxious ads are ruining your UX.

CX 139

CX Retail Customer Experience 139

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. Onboarding, however, is more than just an important opportunity to create a first impression.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Fonolo

NOVEMBER 1, 2017

That’s a good reason to revisit a long running theme on the Fonolo blog: the cloudification of the call center. It’s very impressive to see Talkdesk appear as a “Visionary”. The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner last week.

Contact Center 138

Contact Center Innovation Technology Technology 138

Beyond Philosophy

NOVEMBER 15, 2019

We discussed how people form these price impressions and what happens when they are wrong. So, how is it that people form these impressions? When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. We discussed Price Image on a recent podcast.

Construction 120

Construction Start-ups Customer Experience 120