Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Staff Training A recent stat revealed that almost 60 percent of employees never had workplace training. That’s quite shocking.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Let’s talk about software limitations I work at a software company where customers contact us every day asking for our software to do things it cannot immediately do.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

SurveySensum

OCTOBER 12, 2022

Expensive: Compared to other form-builder software, Jotform is costly. Free trial or plan. Yes – Free plan. Live chat, webinars, emails, help docs, 24*7 support, and training for the free users. Yes – Free plan. Help docs, webinars, free training, and 24×7 support. Commitment.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Hodusoft

JANUARY 24, 2023

Telemarketing Software: Features, Benefits, and Implementation When the concept of telemarketing began in the 1950s, telephonists, or switchboard operators as they were known back then, used traditional phone systems to call prospects. Things, however, took a complete turnaround after the invention of telemarketing software.

Contact Center 52

Contact Center CRM Sales Start-ups 52

Fonolo

DECEMBER 6, 2022

2 Audit Your Call Center Software and Tech Tools . Still, your call center software can do a lot more for sales than you think. . In addition, aiming toward increasing FCR rates each year or quarter will help you free up more agent time to help more customers or pursue job shadowing and training opportunities. .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This software also monitors how customers are interacting with the call center and assesses overall performance.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer success software. Customer success software: Totango onboarding tools.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Hodusoft

NOVEMBER 30, 2023

In this blog, we will cover everything related to call abandonment rates and why it is important. Here are the quick links to the topics that we will cover in this blog- What is the Call Abandonment Rate? Moreover, this software can be customized to meet the precise needs of call centers.

Customer Satisfaction 59

Customer Satisfaction Technology Technology Actionable Insights 59

Totango

JULY 8, 2022

If your CS platform requires heavy IT implementation, extensive training, or is difficult to iterate or improve upon, then your teams will be forced to be reactive, rather than proactive, creating significant gaps in your customer journeys. This leads to poor customer retention, slow growth, high churn rates and employee burnout.

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Totango

JUNE 30, 2020

This goes beyond the necessities of basic communication to include the way you provide in-depth training, support, and proactive advice. Invite customers to upcoming free training webinar series. Offer free access to a valuable feature for a certain number of days. Get started for free today.

Customer Retention 126

Customer Retention Customer Experience 126

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. This blog post explains what inbound call center software is, how it can benefit your business, and how you can handpick the best inbound call center software that fits your needs.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Comm100

AUGUST 8, 2022

Chatbots are software that can hold online conversations through a chat interface. Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. The most basic chatbot software is often known as a keyword chatbot. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

ProProfs

MAY 3, 2023

You can use FlexiQuiz for free or access advanced features with its higher plans. ProProfs Quiz Maker Get Started Free Get a Demo Quiz Maker by ProProfs is a cloud-based and the world’s easiest-to-use quiz-making tool. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

You can use FlexiQuiz for free or access advanced features with its higher plans. ProProfs Quiz Maker Get Started Free Get a Demo Quiz Maker by ProProfs is a cloud-based and the world’s easiest-to-use quiz-making tool. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs.

Education 52

Education Start-ups Social Media Technology 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. Unable to Run Different Types of Surveys In the Free Version With InMoment’s free plan, you cannot run two different types of surveys at the same time. So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

MAY 5, 2021

expanded license caps, training opportunities, storage capacity, etc.). Is there a connection between using older software and lower satisfaction? Develop training modules to address weak points, as well as fix software bugs. Get started for free today. . Does the stage of the customer journey make a difference?

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

ProProfs

MAY 8, 2020

Managing this growing breed of virtual teams training-wise can be challenging but not impossible. In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. 3 Main Areas of Virtual Teams Training. Technology Training.

Social Media 85

Social Media Government Start-ups Technology 85

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. A B2B service feedback tool is software that collects and analyzes feedback from B2B customers. Integration Capabilities: Ensure the tool can seamlessly integrate with your existing systems and software.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. What it means to Run Less Software. They’ll be operating the database.”.

Engineering 192

Engineering Technology Technology Start-ups 192

Totango

APRIL 13, 2021

So why, in this modern world we’re living in, would you purchase a premium software solution based solely on a sales pitch or demo? That’s why Totango offers our customer success solution for free – forever! Just our product, for free. Can others on your team pick it up quickly or will it require training time?

Start-ups 68

Start-ups Sales 68

ProProfs

FEBRUARY 28, 2020

Similarly, entrepreneurs are building online courses for employee training. Read more: What is an Online Training System? Don’t worry; this blog post will help you out in your quest for the best online course platform. Create, share, and track courses and tests to train learners. Training centers. People managers.

Education 82

Education Compliance Government Start-ups 82

ProProfs

MARCH 17, 2017

It ensures that these chunks of data can be accessed hassle-free on small screens – mobile phones, tablets etc. Is the future of corporate training and development reliant on microlearning? Adoption of microlearning technique for corporate training is capable of bringing desired results and improving productivity considerably.

Education 94

Education Technology Technology 94

SurveySensum

APRIL 1, 2024

Implementing a client portal software for accountants within a startup also ensures transparency, enabling secure and open communication channels between the firm and its clients. This involves rigorous testing of products and meticulous service training to guarantee customer satisfaction.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Totango

SEPTEMBER 20, 2022

Customer support enablement focuses on giving customer service teams the resources they need to deliver excellent support, such as training programs, knowledge databases, and customer support software. Improving efficiency lowers costs, freeing up budgets for better uses and increasing profit margins.

B2B 82

B2B Net Promoter Score Education Social Media 82

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Limited integration AskNicely has limitations when it comes to integrating with other software systems and tools, potentially hindering seamless data flow and workflow optimization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Check whether the tool provides free trials and demos. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Intercom, Inc.

APRIL 13, 2018

Luckily, CRM software offers SMS capabilities to give you a 360-degree view of all interactions directly from your laptop. From the top of the sales funnel to the content living on your blog that helps sales reps nurture a relationship – marketing has a role. consumers who receive branded SMS texts go on to make direct purchases.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Totango

SEPTEMBER 11, 2020

Today, however, data-driven customer engagement software allows organizations to efficiently engage with clients in a way that is also personalized and valuable to the customer. Today’s engagement software grows along with customers, aiding them in the initial steps of onboarding and adding value as they become more established users. .

Healthcare 81

Healthcare Start-ups Education Customer Relationship 81

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. The reality of the unique relationship you share with your customers is captured in the data your customer success software gathers, detailing usage rates, demographics, logged interactions, voice of customer data, and other key metrics.

Touchpoint 69

Touchpoint Customer Relationship Education Customer Loyalty 69

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The presentation is shown to everyone in the training. Jeremy Harrison.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Build a custom-centric focus into your mission statement, standard operating procedures and staff training. Lost passwords.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. You won’t be wasting money on constant recruitment and training, as your loyal and satisfied team is sticking around for the long run. So, what is the solution here?

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

Zendesk

APRIL 5, 2022

It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. In this demanding environment, your support agents can’t answer every one-off question and continuously troubleshoot software issues. What is customer enablement? Educate customers.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Let’s dig in. Number of agents. It’s worth nothing two things here.

Social Media 52

Social Media Compliance Customer Service Customer Experience 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. And that’s why you’re here, isn’t it? Well, you’re in the right place!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. How Call Center Software Increases Business Efficiency by FCR? It also helps in understanding feature requirements for your call center software. How to measure FCR?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52